Technology Delivery Manager
Top Benefits
About the role
The Greater Toronto Airports Authority (GTAA) is a unique and dynamic place to work, with a bold plan to make Toronto Pearson, Canada’s leading global hub airport, a global leader in airport performance, customer care and sustainability. Together with our partners, approximately 1,900 GTAA employees are working to create a next-generation airport by innovating in all we do and striving for the most uplifting, safe and efficient experience for our passengers – all while championing the prosperity of our people, the community we call home, and our aviation partners. Join us on our journey together, as we put the joy back into travel and make Toronto Pearson the chosen place to fly and work.
What's in it for you?
- An opportunity to grow, develop, and thrive within a dynamic, and fast-growing company alongside thoughtful and passionate individuals. dedicated to their work and community.
- Comprehensive benefits, including a flexible retirement program with employer matching, along with voluntary savings options (RRSP, TFSA, and Non-Registered Savings Plans).
- A flexible hybrid work environment, continuous internal and external learning opportunities, and a meaningful reward and recognition program.
What can you expect from this position?
Reporting to the Associate Director, Technology Delivery, the Technology Delivery Manager is responsible for leading the end‑to‑end technical delivery of digital solutions that enable seamless airport operations and exceptional passenger experiences. This role drives the design, build, integration, and operational readiness of digital products in alignment with enterprise standards. As a hands‑on technical leader, you will partner closely with product teams, business stakeholders, and third‑party vendors to deliver innovative digital capabilities that support Toronto Pearson’s transformation toward a product‑based operating model.
As the Technology Delivery Manager, you will:
- Lead the technical delivery of digital products across assigned portfolios and customer journeys.
- Partner with Product Managers and business stakeholders to translate requirements into actionable technical solutions.
- Oversee solution integration, deployment, and operational readiness, ensuring reliability, scalability, and security.
- Provide technical oversight to external vendors, ensuring solution quality and adherence to SLAs, KPIs, and acceptance criteria.
- Monitor and govern quality assurance, release readiness, and testing for technical solutions.
- Implement application observability practices and lead incident response as a Tier 2 escalation point.
- Drive root‑cause analysis and continuous improvement, managing technical debt within product backlogs.
- Maintain complete technical documentation and ensure compliance with cybersecurity, regulatory, and privacy requirements.
- Foster a culture of technical excellence, accountability, and innovation across teams.
This is the role for you, if you have:
- 5+ years of experience in technical delivery, solution architecture, engineering management, or similar roles within large operational environments.
- 2+ of leadership experience managing technical teams or delivery functions.
- Proven experience delivering complex, multi‑vendor digital solutions.
- Strong knowledge of enterprise systems, integrations, APIs, microservices, and cloud‑native platforms.
- Solid understanding of cybersecurity frameworks, regulatory compliance, and resiliency design.
- Experience working with Agile and hybrid delivery models, CI/CD pipelines, and DevOps practices.
- Excellent communication, stakeholder management, and problem‑solving skills.
- Aviation or airport operations experience is considered an asset, but not required.
- Bachelor’s degree in Computer Science, Engineering, or a related technical discipline.
- Ability to obtain and retain Transportation Security Clearance at the designated level for the position.
The GTAA is committed to Employment Equity and maintaining a diverse, equitable and inclusive workplace where everyone can thrive.
About Greater Toronto Airports Authority
The GTAA manages and operates Toronto Pearson International Airport, the largest airport in Canada. We employ approximately 1,400 people directly and thousands more work within the airport community. Pre-COVID-19, more than 400,000 flights passed through the airport, taking with them 50 million passengers. Working as a team, we are creating the airport of the future, offering a safe and healthy experience for everyone at Toronto Pearson.
La GTAA gère et exploite l’aéroport international Pearson de Toronto, le plus grand aéroport au Canada. Nous employons directement plus de 1 350 personnes, et des milliers de plus travaillent dans la communauté de l’aéroport. Avant la pandémie de COVID19, plus de 400 000 vols, avec plus de 50 millions de passagers à leur bord, passaient par l’aéroport. En tant qu’équipe, nous nous efforçons de créer l’aéroport de demain en offrant un environnement sain et sûr à tous ceux qui fréquentent Toronto Pearson.
Email/Courriel: customer_service@gtaa.com
Technology Delivery Manager
Top Benefits
About the role
The Greater Toronto Airports Authority (GTAA) is a unique and dynamic place to work, with a bold plan to make Toronto Pearson, Canada’s leading global hub airport, a global leader in airport performance, customer care and sustainability. Together with our partners, approximately 1,900 GTAA employees are working to create a next-generation airport by innovating in all we do and striving for the most uplifting, safe and efficient experience for our passengers – all while championing the prosperity of our people, the community we call home, and our aviation partners. Join us on our journey together, as we put the joy back into travel and make Toronto Pearson the chosen place to fly and work.
What's in it for you?
- An opportunity to grow, develop, and thrive within a dynamic, and fast-growing company alongside thoughtful and passionate individuals. dedicated to their work and community.
- Comprehensive benefits, including a flexible retirement program with employer matching, along with voluntary savings options (RRSP, TFSA, and Non-Registered Savings Plans).
- A flexible hybrid work environment, continuous internal and external learning opportunities, and a meaningful reward and recognition program.
What can you expect from this position?
Reporting to the Associate Director, Technology Delivery, the Technology Delivery Manager is responsible for leading the end‑to‑end technical delivery of digital solutions that enable seamless airport operations and exceptional passenger experiences. This role drives the design, build, integration, and operational readiness of digital products in alignment with enterprise standards. As a hands‑on technical leader, you will partner closely with product teams, business stakeholders, and third‑party vendors to deliver innovative digital capabilities that support Toronto Pearson’s transformation toward a product‑based operating model.
As the Technology Delivery Manager, you will:
- Lead the technical delivery of digital products across assigned portfolios and customer journeys.
- Partner with Product Managers and business stakeholders to translate requirements into actionable technical solutions.
- Oversee solution integration, deployment, and operational readiness, ensuring reliability, scalability, and security.
- Provide technical oversight to external vendors, ensuring solution quality and adherence to SLAs, KPIs, and acceptance criteria.
- Monitor and govern quality assurance, release readiness, and testing for technical solutions.
- Implement application observability practices and lead incident response as a Tier 2 escalation point.
- Drive root‑cause analysis and continuous improvement, managing technical debt within product backlogs.
- Maintain complete technical documentation and ensure compliance with cybersecurity, regulatory, and privacy requirements.
- Foster a culture of technical excellence, accountability, and innovation across teams.
This is the role for you, if you have:
- 5+ years of experience in technical delivery, solution architecture, engineering management, or similar roles within large operational environments.
- 2+ of leadership experience managing technical teams or delivery functions.
- Proven experience delivering complex, multi‑vendor digital solutions.
- Strong knowledge of enterprise systems, integrations, APIs, microservices, and cloud‑native platforms.
- Solid understanding of cybersecurity frameworks, regulatory compliance, and resiliency design.
- Experience working with Agile and hybrid delivery models, CI/CD pipelines, and DevOps practices.
- Excellent communication, stakeholder management, and problem‑solving skills.
- Aviation or airport operations experience is considered an asset, but not required.
- Bachelor’s degree in Computer Science, Engineering, or a related technical discipline.
- Ability to obtain and retain Transportation Security Clearance at the designated level for the position.
The GTAA is committed to Employment Equity and maintaining a diverse, equitable and inclusive workplace where everyone can thrive.
About Greater Toronto Airports Authority
The GTAA manages and operates Toronto Pearson International Airport, the largest airport in Canada. We employ approximately 1,400 people directly and thousands more work within the airport community. Pre-COVID-19, more than 400,000 flights passed through the airport, taking with them 50 million passengers. Working as a team, we are creating the airport of the future, offering a safe and healthy experience for everyone at Toronto Pearson.
La GTAA gère et exploite l’aéroport international Pearson de Toronto, le plus grand aéroport au Canada. Nous employons directement plus de 1 350 personnes, et des milliers de plus travaillent dans la communauté de l’aéroport. Avant la pandémie de COVID19, plus de 400 000 vols, avec plus de 50 millions de passagers à leur bord, passaient par l’aéroport. En tant qu’équipe, nous nous efforçons de créer l’aéroport de demain en offrant un environnement sain et sûr à tous ceux qui fréquentent Toronto Pearson.
Email/Courriel: customer_service@gtaa.com