IT Infrastructure & Operations Manager
About the role
**Position Title:**IT Infrastructure & Operations Manager
**Department:**Information Technology
**Reporting Manager:**CIO
**Effective Date:**March 2026
Why Wakefield Canada? Lead. Grow. Make an impact.
Join a purpose-driven, Canadian-owned company—The exclusive manufacturer and distributor of Castrol branded lubricants in Canada, one of the world's most recognized brands. Step into a high-impact leadership role where innovation, integrity, and people come first. We're growing fast—and so will you. Join an empowered high-performance team where our greatest asset is our people and ability to move fast. Competitive compensation, benefits, and rewards. Real influence.
Let's build something great—together
About Wakefield Canada
Wakefield Canada is the exclusive distributor of Wakefield and Castrol premium lubricants in Canada. A trusted industry leader, we deliver innovative, high-performance solutions across automotive, heavy-duty, and industrial sectors. Our commitment to excellence, customer satisfaction, and a strong performance-driven culture has made Wakefield a top-tier workplace and partner of choice nationwide.
Job Summary: The IT Infrastructure & Operations Manager is a hands‑on technology leader responsible for the reliability, performance, security, and evolution of Wakefield Canada's IT infrastructure. This role oversees network and cloud operations, endpoint management, cybersecurity, the corporate Help Desk, and vendor relationships. The Manager will also champion the adoption and governance of Microsoft 365 Copilot and AI‑enhanced productivity tools.
Key Accountabilities: Strategy & Planning
- Lead infrastructure strategy, architecture, capacity planning, and lifecycle management.
- Develop and maintain IT policies, including security, backup, DR/BCP, identity management, and AI usage.
- Serve as a subject‑matter expert for Microsoft Copilot, generative AI, and automation opportunities.
- Conduct regular risk assessments and benchmark practices against security standards.
- Contribute to budget planning and forecasting.
Acquisition & Deployment
- Evaluate and negotiate with vendors.
- Manage licensing, renewals, certificates, and compliance.
- Ensure patching, vulnerability management, and update compliance.
- Lead deployment of systems, cloud services, and AI tools.
Operational Management
- Manage server, network, storage, virtualization, Azure cloud, and identity infrastructure.
- Oversee the Help Desk, including SLA performance and user satisfaction.
- Drive automation and AI‑based operations.
- Administer access rights, Intune/GPO, and security controls.
- Maintain documentation, backups, monitoring, and incident response.
- Ensure compliance with IT and cybersecurity policies.
Leadership & Team Management
- Supervise IT administrators, Help Desk staff, and vendors
- Ensure adequate operational coverage.
- Develop staff skills in cloud, automation, and AI tools.
- Promote a user‑centric support culture.
Education & Experience
- Diploma or degree in IT or equivalent experience.
- Experience with hybrid cloud, and enterprise networks.
- Preferred certifications: Azure Admin/Architect, M365 Administrator, Security certifications.
- AI/Copilot knowledge preferred.
- Experience supervising technical staff.
Working Conditions:
- Office environment.
Join a purpose-riven, Canadian-owned company where you'll be part of a team that moves fast, and makes a real impact—backed by a global brand and competitive rewards
Not the right fit? Search for IT Infrastructure & Operations Manager jobs in Mississauga, ON
About Castrol - Wakefield Canada Inc
At Wakefield, Excellence is not a destination, it defines our journey.
Wakefield Canada Inc., is a privately owned Canadian company that markets, distributes and manufactures category leading products for the automotive, commercial heavy-duty and industrial markets including Castrol, the #1 brand of passenger car motor oil in Canada, and the “Super Clean” cleaner-degreaser brand.
With coast-to-coast distribution and warehousing, and a large dedicated sales force, Wakefield provides exceptional service and innovative solutions to more than 5,000 customers in all segments.
Wakefield Canada Inc. is recognized as a Platinum Member with the Canada’s Best Managed Companies program. This accomplishment puts Wakefield amongst the best-in-class of Canadian owned and managed companies, demonstrating clear strategy and vision, capability, and commitment to talent.
Vision
- We deliver Excellence through the power of OneWakefield Mission
- We believe our PEOPLE and our CUSTOMERS define our success.
- We create exceptional customer experiences and innovative lubricant solutions every day.
Values
- We approach every day with a CUSTOMER-FIRST philosophy
- We lead with QUALITY
- We foster a culture of INNOVATION
- We recognize the value of OUR PEOPLE
- We commit to the SAFETY of our people, customer and environment
Why Join Us?
Our culture fosters a workplace that values and respects people from diverse backgrounds and enables its employees to do their best work.
We are a proud sponsor and supporter of Canadian Tire Jumpstart and The Hospital for Sick Children through a variety of charity events and donations.
Wakefield provides a very competitive total compensation and benefits package including a strong base pay level, variable incentive program, paid vacation and sick time, comprehensive extended health and dental coverage, Company Contributed Pension Plan, Group RRSP Savings Plan, Health and Wellness Programs, and Education and training support and more.
Similar jobs you might like
IT Infrastructure & Operations Manager
About the role
**Position Title:**IT Infrastructure & Operations Manager
**Department:**Information Technology
**Reporting Manager:**CIO
**Effective Date:**March 2026
Why Wakefield Canada? Lead. Grow. Make an impact.
Join a purpose-driven, Canadian-owned company—The exclusive manufacturer and distributor of Castrol branded lubricants in Canada, one of the world's most recognized brands. Step into a high-impact leadership role where innovation, integrity, and people come first. We're growing fast—and so will you. Join an empowered high-performance team where our greatest asset is our people and ability to move fast. Competitive compensation, benefits, and rewards. Real influence.
Let's build something great—together
About Wakefield Canada
Wakefield Canada is the exclusive distributor of Wakefield and Castrol premium lubricants in Canada. A trusted industry leader, we deliver innovative, high-performance solutions across automotive, heavy-duty, and industrial sectors. Our commitment to excellence, customer satisfaction, and a strong performance-driven culture has made Wakefield a top-tier workplace and partner of choice nationwide.
Job Summary: The IT Infrastructure & Operations Manager is a hands‑on technology leader responsible for the reliability, performance, security, and evolution of Wakefield Canada's IT infrastructure. This role oversees network and cloud operations, endpoint management, cybersecurity, the corporate Help Desk, and vendor relationships. The Manager will also champion the adoption and governance of Microsoft 365 Copilot and AI‑enhanced productivity tools.
Key Accountabilities: Strategy & Planning
- Lead infrastructure strategy, architecture, capacity planning, and lifecycle management.
- Develop and maintain IT policies, including security, backup, DR/BCP, identity management, and AI usage.
- Serve as a subject‑matter expert for Microsoft Copilot, generative AI, and automation opportunities.
- Conduct regular risk assessments and benchmark practices against security standards.
- Contribute to budget planning and forecasting.
Acquisition & Deployment
- Evaluate and negotiate with vendors.
- Manage licensing, renewals, certificates, and compliance.
- Ensure patching, vulnerability management, and update compliance.
- Lead deployment of systems, cloud services, and AI tools.
Operational Management
- Manage server, network, storage, virtualization, Azure cloud, and identity infrastructure.
- Oversee the Help Desk, including SLA performance and user satisfaction.
- Drive automation and AI‑based operations.
- Administer access rights, Intune/GPO, and security controls.
- Maintain documentation, backups, monitoring, and incident response.
- Ensure compliance with IT and cybersecurity policies.
Leadership & Team Management
- Supervise IT administrators, Help Desk staff, and vendors
- Ensure adequate operational coverage.
- Develop staff skills in cloud, automation, and AI tools.
- Promote a user‑centric support culture.
Education & Experience
- Diploma or degree in IT or equivalent experience.
- Experience with hybrid cloud, and enterprise networks.
- Preferred certifications: Azure Admin/Architect, M365 Administrator, Security certifications.
- AI/Copilot knowledge preferred.
- Experience supervising technical staff.
Working Conditions:
- Office environment.
Join a purpose-riven, Canadian-owned company where you'll be part of a team that moves fast, and makes a real impact—backed by a global brand and competitive rewards
Not the right fit? Search for IT Infrastructure & Operations Manager jobs in Mississauga, ON
About Castrol - Wakefield Canada Inc
At Wakefield, Excellence is not a destination, it defines our journey.
Wakefield Canada Inc., is a privately owned Canadian company that markets, distributes and manufactures category leading products for the automotive, commercial heavy-duty and industrial markets including Castrol, the #1 brand of passenger car motor oil in Canada, and the “Super Clean” cleaner-degreaser brand.
With coast-to-coast distribution and warehousing, and a large dedicated sales force, Wakefield provides exceptional service and innovative solutions to more than 5,000 customers in all segments.
Wakefield Canada Inc. is recognized as a Platinum Member with the Canada’s Best Managed Companies program. This accomplishment puts Wakefield amongst the best-in-class of Canadian owned and managed companies, demonstrating clear strategy and vision, capability, and commitment to talent.
Vision
- We deliver Excellence through the power of OneWakefield Mission
- We believe our PEOPLE and our CUSTOMERS define our success.
- We create exceptional customer experiences and innovative lubricant solutions every day.
Values
- We approach every day with a CUSTOMER-FIRST philosophy
- We lead with QUALITY
- We foster a culture of INNOVATION
- We recognize the value of OUR PEOPLE
- We commit to the SAFETY of our people, customer and environment
Why Join Us?
Our culture fosters a workplace that values and respects people from diverse backgrounds and enables its employees to do their best work.
We are a proud sponsor and supporter of Canadian Tire Jumpstart and The Hospital for Sick Children through a variety of charity events and donations.
Wakefield provides a very competitive total compensation and benefits package including a strong base pay level, variable incentive program, paid vacation and sick time, comprehensive extended health and dental coverage, Company Contributed Pension Plan, Group RRSP Savings Plan, Health and Wellness Programs, and Education and training support and more.