About the role
About the RoleThe Logistics and Operations Coordinator plays a key role in ensuring a seamless experience for customers using PheedLoop’s on-site solutions. Sitting at the intersection of logistics and customer experience, you will support customers directly while ensuring all hardware, supplies, and event operations run smoothly.
Your Impact & ResponsibilityHere at PheedLoop, we're rapidly expanding our on-site service capabilities. You will be at the center of ensuring all logistics and operations related to hardware, consumables, staffing and overall coordination are being effectively managed, while also supporting customers throughout their event journey.
You will be tasked with the following main responsibilities:
- Acting as a primary support contact for customers during event setup and execution
- Supporting customers with hardware setup, troubleshooting, and real-time issue resolution
- Guiding customers through best practices for using PheedLoop hardware and software
- Coordinating outbound and return shipping of event kits with customer timelines in mind
- Ensuring all hardware and consumables are prepared based on customer-specific requirements
- Traveling on-site to events to support customers directly and ensure successful execution
- Collaborating closely with internal teams to resolve customer issues quickly
- Periodic work after-hours on weekends are required; ample notice is provided in advance
- Developing expertise with PheedLoop's event management software suite
Qualifications- 1+ year of logistics, inventory, customer support, customer service or related experience preferred
- A university/college/post-secondary education is required, with a relevant program (Business, Supply Chain Management, Logistics) preferred. Recent graduates welcome
- Strong technical ability to quickly understand the technical aspects of PheedLoop
- Strong communication skills and ability to support customers in a clear and approachable manner
- Strong attention to detail to ensure critical hardware and consumables are being delivered on time
- Strong problem solving skills and the ability to navigate uncertainty
Who We're Looking ForWe are looking for people who are customer-first, proactive, and solution-oriented. You are someone who enjoys working directly with people, helping solve problems in real-time, and ensuring customers feel supported and confident throughout their experience.
You are ambitious, hardworking, and thrive in environments where you are required to think on your feet and take ownership. Your work will directly impact customer success and overall event outcomes.
Not the right fit? Search for Logistics Client Coordinator jobs in Toronto, ON
About PheedLoop
PheedLoop is a true end-to-end on-site, virtual and hybrid event management and engagement platform. PheedLoop supports everything from native streaming, virtual exhibit halls, badge printing, registration, synced speaker/exhibitor portals, and instant mobile apps, to on-site check-in, floor plans, automated surveys, native video networking, and exhibitor/sponsor monetization systems.
PheedLoop is the ultimate streamlined event management system and is used by events of all types and sizes up to tens of thousands of attendees. PheedLoop primarily serves corporate, association, academic, and government clients including Shopify, IBM, and the Government of Canada.
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About the role
About the RoleThe Logistics and Operations Coordinator plays a key role in ensuring a seamless experience for customers using PheedLoop’s on-site solutions. Sitting at the intersection of logistics and customer experience, you will support customers directly while ensuring all hardware, supplies, and event operations run smoothly.
Your Impact & ResponsibilityHere at PheedLoop, we're rapidly expanding our on-site service capabilities. You will be at the center of ensuring all logistics and operations related to hardware, consumables, staffing and overall coordination are being effectively managed, while also supporting customers throughout their event journey.
You will be tasked with the following main responsibilities:
- Acting as a primary support contact for customers during event setup and execution
- Supporting customers with hardware setup, troubleshooting, and real-time issue resolution
- Guiding customers through best practices for using PheedLoop hardware and software
- Coordinating outbound and return shipping of event kits with customer timelines in mind
- Ensuring all hardware and consumables are prepared based on customer-specific requirements
- Traveling on-site to events to support customers directly and ensure successful execution
- Collaborating closely with internal teams to resolve customer issues quickly
- Periodic work after-hours on weekends are required; ample notice is provided in advance
- Developing expertise with PheedLoop's event management software suite
Qualifications- 1+ year of logistics, inventory, customer support, customer service or related experience preferred
- A university/college/post-secondary education is required, with a relevant program (Business, Supply Chain Management, Logistics) preferred. Recent graduates welcome
- Strong technical ability to quickly understand the technical aspects of PheedLoop
- Strong communication skills and ability to support customers in a clear and approachable manner
- Strong attention to detail to ensure critical hardware and consumables are being delivered on time
- Strong problem solving skills and the ability to navigate uncertainty
Who We're Looking ForWe are looking for people who are customer-first, proactive, and solution-oriented. You are someone who enjoys working directly with people, helping solve problems in real-time, and ensuring customers feel supported and confident throughout their experience.
You are ambitious, hardworking, and thrive in environments where you are required to think on your feet and take ownership. Your work will directly impact customer success and overall event outcomes.
Not the right fit? Search for Logistics Client Coordinator jobs in Toronto, ON
About PheedLoop
PheedLoop is a true end-to-end on-site, virtual and hybrid event management and engagement platform. PheedLoop supports everything from native streaming, virtual exhibit halls, badge printing, registration, synced speaker/exhibitor portals, and instant mobile apps, to on-site check-in, floor plans, automated surveys, native video networking, and exhibitor/sponsor monetization systems.
PheedLoop is the ultimate streamlined event management system and is used by events of all types and sizes up to tens of thousands of attendees. PheedLoop primarily serves corporate, association, academic, and government clients including Shopify, IBM, and the Government of Canada.