About Western

Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth. We seek excellent students, faculty, and staff to join us in what has become known as the "Western Experience" - an opportunity to contribute to a better world through the development of new knowledge, new abilities, new connections, and new ways to make a difference.

About Us

The Office of the Registrar (OOR) fosters a culture of student service excellence and is a key contributor to the overall student experience at Western, from the initial point of contact with prospects through to graduation and beyond.

Within the OOR, the Undergraduate Admissions Office ensures successful achievement of Western’s undergraduate enrolment goals and strategic plans for growth, internationalization, and diversity by advising and supporting prospective students throughout the application and admission cycle. The key goal is to recruit, assess admission eligibility and transfer credit, admit, and confirm the most qualified students to Western’s first entry programs in the most effective, efficient and timely manner.

Responsibilities

The Admissions Assistant provides administration and support for the recruitment and admission of undergraduate, domestic and international applicants to the University’s undergraduate degree programs. The role’s mandate is to support the recruitment of the best students to the University and to ensure that the University’s admission standards are met and maintained through exemplary customer service, the adjudication of applicants, and the implementation of Senate policies governing admission and transfer credit.

Qualifications

Education:

• University Degree from a recognized post-secondary institution

Experience:

• 3 years related experience in a service and team-oriented office environment
• Experience with PeopleSoft Higher Education System and Document imaging software is preferred
• Experience in Registrarial Services and admissions would be an asset

Skills, Abilities & Expertise:

• Excellent verbal and written communication skills including the ability to deal with upset clients, sensitive and confidential situations in a professional and courteous manner
• Ability to write clear, concise procedural documentation
• Knowledge of the Ontario Secondary School education system, post-secondary system and university environment
• Ability to understand and communicate complex ideas orally or verbally, and understand customer needs and expectations while providing excellent customer service
• Initiative for consultative review and evaluation of work processes along with associated ability to implement changes for ongoing improvements to services within the area
• Excellent organizational skills, attention to detail and the ability to balance competing priorities
• Competency to maintain confidentiality and treat sensitive information with discretion
• Ability to establish rapport with people from diverse backgrounds
• Demonstrated ability to understand and communicate complex ideas orally or verbally, and understand customer needs and expectations while providing excellent customer service
• Ability to maintain a positive, outgoing attitude with genuine customer service orientation
• Demonstrated initiative for consultative review and evaluation of work processes along with associated ability to implement changes for ongoing improvements to services within the area
• Ability to multi-task and maintain an organized and effective personal work environment
• Adapts readily and effectively to changing priorities and demands
• Strong mathematical and analytical skills to complete accurate calculations
• Ability to perform in an open office with demonstrated ability to deal with frequent distractions and interruptions while processing a high volume of data and inquiries
• Ability to process large amounts of information and input data into databases with a high degree of speed and accuracy, and follow formal business practices with high attention to detail
• Intermediate proficiency required in Microsoft Office with the ability to learn quickly and adapt to new policies, procedures and technology in a rapidly changing environment
• Familiarity with software applications used by Western preferred – e.g. PeopleSoft
• Strong record of teamwork with the motivation and ability to work independently with little supervision
• Ability to work independently and effectively as a member of the team to achieve department goals
• Familiarity with the university environment including first entry programs and admission policies would be an asset

Why Western?

Western offers a broad and exciting variety of part-time and temporary employment opportunities with ample room for job exploration and growth. Within our beautiful campus, you are part of a progressive work environment that promotes work/life balance including access to our state-of-the-art recreation centre. Apply for an opportunity to be part of the Western community and contribute to its success!

Applying at Western

To ensure that your application is given full consideration, please complete all relevant sections of the application. In addition, you can choose to supplement your application with a cover letter and current resume.

Consideration of applicants will include an assessment of previous performance, experience, and qualifications. Applicants should have oral communication skills in English.

Western Values Diversity

The University invites applications from all qualified individuals. Western is committed to employment equity and diversity in the workplace and welcomes applications from women, members of racialized groups/visible minorities, Indigenous persons, persons with disabilities, persons of any sexual orientation, and persons of any gender identity or gender expression.

Accommodations are available for applicants with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please contact Human Resources or phone 519-661-2194.

Please Note:

We thank all applicants for their interest; however, only those chosen for an interview will be contacted.