Classification & Regular Hours

Hours per Week: 35

Salary Grade 14: $65,050 - $76,550, commensurate with experience.

Please note, this is an 18 month temporary full time contract opportunity covering a leave of absence. A comprehensive benefits package is provided.

Secondments are Welcome

Click here for more details on secondment opportunities.

About Western

Western University delivers an academic experience second to none. Western challenges the best and brightest faculty, staff and students to commit to the highest global standards. Our research excellence expands knowledge and drives discovery with real-world application. Western attracts individuals with a broad worldview, seeking to study, influence and lead in the international community. Since 1878, The Western Experience has combined academic excellence with life-long opportunities for intellectual, social and cultural growth in order to better serve our communities.

About Us

Western International is dedicated to fostering a globally connected campus. We translate internationalization strategy into ethical and meaningful action through services, programs, partnerships, global learning, and initiatives that showcase Western on the world stage.

Behind Western International’s efforts is a truly global team—with proficiency in 23 languages and drawing on lived experience in 43 countries. This collective expertise informs everything from immigration advising to education abroad support and program design. The team is committed to empowering global citizenship on campus through culturally responsive service and inclusive programming.

Responsibilities

The International Learning Coordinator acts as a resource and first point of contact for students interested in participating in international learning opportunities, as well as liaising directly with international partners. The role administers the application, selection, registration and orientation of outgoing and incoming students participating in a variety of international learning programs (e.g. exchanges, study abroad, internships, research). The International Learning Coordinator provides in depth knowledge and expertise in the areas of student mobility, risk management, post-international experience support, and intercultural competencies. The International Learning Coordinator must liaise and collaborate with the campus community and international partners to ensure smooth delivery of programs and services in support of growth as outlined in the strategic plan.

Qualifications

Education:

• Undergraduate Degree in International Development, Education, or related field in Social Sciences
• Master's Degree in International Development, Education, or related field in Social Sciences preferred

Experience:

• 3 years of related experience working with students and international programs
• Previous international work, study, volunteer or cross-cultural experience
• Ability to speak, read and write in a second language
• Previous experience in a University environment working with students

Knowledge, Skills & Abilities:

• Knowledge of post-secondary programs, protocols and processes, particularly as they relate to admissions, course credit transfer and student registration in an international context
• Highly developed cross cultural knowledge and understanding of intercultural considerations and cultural adjustment process. Proven ability to assess issues promptly, intervene and problem solve to support a positive student experience
• Demonstrated experience delivering risk management, pre-departure and re entry programming, presentations and training sessions
• Intermediate understanding of immigration procedures for incoming and outgoing students
• Ability to effectively manage social media platforms, communication and engagement for student populations
• Demonstrated strong customer service orientation to handle enquiries and resolve issues in a professional and timely manner
• Proven strong ability to assess the needs and expectations of a diverse clientele, advise students, make referrals.
• Demonstrated ability to manage multiple projects with strict and conflicting deadlines in a dynamic environment
• Strong relationship management, influencing and collaboration skills with proven ability to effectively communicate with internal and external stakeholders
• Proven ability to respond effectively to high stress, crisis or emergency situations dealing with multiple stakeholders
• Ability to manage volunteers and implement training programs
• Proven ability to evaluate programs and implement necessary changes
• Intermediate level of experience in Microsoft Office Suite (Word, Excel, PowerPoint), web design software such as Cascade, Database and CRM experience (PeopleSoft and Symplicy/Horizons preferred)

Western Values Diversity

The University invites applications from all qualified individuals. Western is committed to employment equity and diversity in the workplace and welcomes applications from women, members of racialized groups/visible minorities, Indigenous persons, persons with disabilities, persons of any sexual orientation, and persons of any gender identity or gender expression.

Accommodations are available for applicants with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please contact Human Resources or phone 519-661-2194.

Please Note:

We thank all applicants for their interest; however, only those chosen for an interview will be contacted.