Product Support Specialist
About the role
Global Industrial Corporate Overview For over 70 years Global Industrial has been an industry leader providing private label and brand name industrial equipment and supplies to businesses throughout North America.
We carry over one million industrial, material handling and business products that are sold through our website, corporate sales people and full color catalogs. We are constantly increasing our product offerings to meet the diverse and changing needs of our customers. Our customers include small to large corporations, institutions, government agencies and consumers across North America.
Key Responsibilities
- Serve as an intermediary between the sales force and our suppliers and manufacturers
- Provide resolutions to product related questions for our sales staff
- Communicate with with product managers and vendors to source special products and pricing quotes
- Be a technical expert on your assigned product line(s) to provide accurate and rapid assistance
- Work as part of a collaborative team
Competencies And Skills
- 1-2 years experience in customer service, sales support or related business experience
- Skilled at interpreting and distilling complex or technical information for others
- Ability to prioritize work in a fast paced environment, handle multiple tasks and work under time constraints
- Outstanding oral and written communication skills
- Excellent PC skills required in Microsoft Office
- Strong problem-solving and organizational skills
- Bachelor's Degree is a plus but not required
- Industrial equipment product knowledge a plus
About Global Industrial Company
We can supply that. It’s more than just our slogan. More than our mantra. It’s our state of mind. At Global Industrial, we operate with one singular mission: to help your business run like a well-oiled machine. Over 70 years of industrial-strength know-how is built into each one of our million-plus products, helping us pave the way as an industry leader to supply a diverse and ever-changing product portfolio to corporations, institutions, government agencies, and consumers across North America. From material handling to janitorial and maintenance solutions, including our line of Global Industrial Exclusive Brands, “We can supply that.” is at the heart of everything we do. Every time you do business with us. Need the right partner for the here and now? We can supply that. Global Industrial is listed on the New York Stock Exchange (GIC). Our world headquarters is located in Port Washington, New York.
Product Support Specialist
About the role
Global Industrial Corporate Overview For over 70 years Global Industrial has been an industry leader providing private label and brand name industrial equipment and supplies to businesses throughout North America.
We carry over one million industrial, material handling and business products that are sold through our website, corporate sales people and full color catalogs. We are constantly increasing our product offerings to meet the diverse and changing needs of our customers. Our customers include small to large corporations, institutions, government agencies and consumers across North America.
Key Responsibilities
- Serve as an intermediary between the sales force and our suppliers and manufacturers
- Provide resolutions to product related questions for our sales staff
- Communicate with with product managers and vendors to source special products and pricing quotes
- Be a technical expert on your assigned product line(s) to provide accurate and rapid assistance
- Work as part of a collaborative team
Competencies And Skills
- 1-2 years experience in customer service, sales support or related business experience
- Skilled at interpreting and distilling complex or technical information for others
- Ability to prioritize work in a fast paced environment, handle multiple tasks and work under time constraints
- Outstanding oral and written communication skills
- Excellent PC skills required in Microsoft Office
- Strong problem-solving and organizational skills
- Bachelor's Degree is a plus but not required
- Industrial equipment product knowledge a plus
About Global Industrial Company
We can supply that. It’s more than just our slogan. More than our mantra. It’s our state of mind. At Global Industrial, we operate with one singular mission: to help your business run like a well-oiled machine. Over 70 years of industrial-strength know-how is built into each one of our million-plus products, helping us pave the way as an industry leader to supply a diverse and ever-changing product portfolio to corporations, institutions, government agencies, and consumers across North America. From material handling to janitorial and maintenance solutions, including our line of Global Industrial Exclusive Brands, “We can supply that.” is at the heart of everything we do. Every time you do business with us. Need the right partner for the here and now? We can supply that. Global Industrial is listed on the New York Stock Exchange (GIC). Our world headquarters is located in Port Washington, New York.