About the role
Great Wolf Lodge, Niagara Falls is Canada’s largest family indoor water park resort. Our little log cabin has theme suites, amazing attractions, fun daily events and activities, and delicious dining options. It’s a year-round world of play!
We take pride in creating an inclusive work environment in which all pack members are valued and celebrated. We are One Pack, committed to deepening our knowledge of each other’s backgrounds and making ourselves accessible to all members that need our support.
Apply today and Run with the Pack!
The Guest Services Agent welcomes and registers guests, verifies payment and credit, assigns rooms, and assists with reservations. They also answer questions about lodge services, relay messages, maintain records, and process payments.
Essential Duties & Responsibilities
Team
- Willingness to accept the most effective role.
- Promote a safe workplace by understanding and adhering to the Occupational Health & Safety Act.
- Foster team spirit and collaborate to achieve goals and support overall team success.
- Close with an open mentality.
- Keep all areas in like-new condition and website ready.
Guest
- Ensure guests are greeted and acknowledged consistently, adhering to the 10/5 Rule.
- Register guests by confirming room needs, verifying pre-registration, assigning rooms, and issuing keys and packages.
- Escort guests to rooms and provide parking guidance.
- Manage guest communications through messages, emails, phone calls, and in-person inquiries.
- Secure guest valuables by coordinating lost and found with housekeeping.
- Contribute to 5-star service through surprise and delight initiatives.
- Address and follow up on guest complaints promptly.
- Communicate with guests in a professional and friendly manner.
Financial
- Protecting company assets by adhearing to policies and procedures.
- Establish credit by verifying credit cards or collecting cash and process payments for incidentals.
- Maintain accurate records by entering room and guest account information.
- Support financial goals by upselling packages to guests.
Qualifications & Traits
- High School Diploma or equivalent experience.
- Experience with OPERA system is an asset.
- Proficient in computer use.
- Maintain professionalism when interacting with guests.
- Thrive in a fast-paced environment.
- Skilled in conflict resolution.
Physical Requirements
- Lift up to 25 lbs.; walk and stand for extended periods.
- Able to work outdoors year-round in all weather conditions.
Great Wolf Lodge is an equal opportunity employer. All applicable provincial and federal laws will be followed to ensure consideration without regard to race, colour, religion, sex, age, disability or other classification protected by law. Great Wolf Lodge will make reasonable accommodations for persons with disability in accordance with applicable law. It is our intention that all qualified applicants be given equal opportunity, and that selection will be made on job related factors. If you require any accommodation in the application process, please contact us.
About Great Wolf Lodge
If you’re searching for a job with exciting opportunities, rewarding benefits, and lots of growth potential, look no further than Great Wolf Lodge. We’re North America’s largest family of indoor water park resorts dedicated to bringing joy to families, and we’re looking for passionate, dedicated professionals to help us in our mission.
Running with our Pack is a one-of-kind experience. Our resorts offer fun-filled attractions, extraordinary entertainment, delectable dining, and imaginative retail offerings. Our talented Pack Members provide exceptional service to help families create unforgettable memories, in a fast-paced and fun environment. Along with the camaraderie that comes with being a member of our Pack, all of our employees have access to acclaimed management training programs and numerous advancement opportunities. There’s no limit to what you can achieve as part of our Pack.
Growing from a single resort to 19 lodges and counting, Great Wolf has spent 25 years strengthening ourselves into one of North America’s top destinations for family fun. And we’re committed to ensuring every employee gets the training, career growth, benefits, and support to make the experience of working with us the best it can be. When you run with our Pack, it’s more than just a job—it’s an adventure.
About the role
Great Wolf Lodge, Niagara Falls is Canada’s largest family indoor water park resort. Our little log cabin has theme suites, amazing attractions, fun daily events and activities, and delicious dining options. It’s a year-round world of play!
We take pride in creating an inclusive work environment in which all pack members are valued and celebrated. We are One Pack, committed to deepening our knowledge of each other’s backgrounds and making ourselves accessible to all members that need our support.
Apply today and Run with the Pack!
The Guest Services Agent welcomes and registers guests, verifies payment and credit, assigns rooms, and assists with reservations. They also answer questions about lodge services, relay messages, maintain records, and process payments.
Essential Duties & Responsibilities
Team
- Willingness to accept the most effective role.
- Promote a safe workplace by understanding and adhering to the Occupational Health & Safety Act.
- Foster team spirit and collaborate to achieve goals and support overall team success.
- Close with an open mentality.
- Keep all areas in like-new condition and website ready.
Guest
- Ensure guests are greeted and acknowledged consistently, adhering to the 10/5 Rule.
- Register guests by confirming room needs, verifying pre-registration, assigning rooms, and issuing keys and packages.
- Escort guests to rooms and provide parking guidance.
- Manage guest communications through messages, emails, phone calls, and in-person inquiries.
- Secure guest valuables by coordinating lost and found with housekeeping.
- Contribute to 5-star service through surprise and delight initiatives.
- Address and follow up on guest complaints promptly.
- Communicate with guests in a professional and friendly manner.
Financial
- Protecting company assets by adhearing to policies and procedures.
- Establish credit by verifying credit cards or collecting cash and process payments for incidentals.
- Maintain accurate records by entering room and guest account information.
- Support financial goals by upselling packages to guests.
Qualifications & Traits
- High School Diploma or equivalent experience.
- Experience with OPERA system is an asset.
- Proficient in computer use.
- Maintain professionalism when interacting with guests.
- Thrive in a fast-paced environment.
- Skilled in conflict resolution.
Physical Requirements
- Lift up to 25 lbs.; walk and stand for extended periods.
- Able to work outdoors year-round in all weather conditions.
Great Wolf Lodge is an equal opportunity employer. All applicable provincial and federal laws will be followed to ensure consideration without regard to race, colour, religion, sex, age, disability or other classification protected by law. Great Wolf Lodge will make reasonable accommodations for persons with disability in accordance with applicable law. It is our intention that all qualified applicants be given equal opportunity, and that selection will be made on job related factors. If you require any accommodation in the application process, please contact us.
About Great Wolf Lodge
If you’re searching for a job with exciting opportunities, rewarding benefits, and lots of growth potential, look no further than Great Wolf Lodge. We’re North America’s largest family of indoor water park resorts dedicated to bringing joy to families, and we’re looking for passionate, dedicated professionals to help us in our mission.
Running with our Pack is a one-of-kind experience. Our resorts offer fun-filled attractions, extraordinary entertainment, delectable dining, and imaginative retail offerings. Our talented Pack Members provide exceptional service to help families create unforgettable memories, in a fast-paced and fun environment. Along with the camaraderie that comes with being a member of our Pack, all of our employees have access to acclaimed management training programs and numerous advancement opportunities. There’s no limit to what you can achieve as part of our Pack.
Growing from a single resort to 19 lodges and counting, Great Wolf has spent 25 years strengthening ourselves into one of North America’s top destinations for family fun. And we’re committed to ensuring every employee gets the training, career growth, benefits, and support to make the experience of working with us the best it can be. When you run with our Pack, it’s more than just a job—it’s an adventure.