Station Manager, Snowbird Aviation Services

Fond-du-Lac

Full Time

Job Purpose

Reporting to the Assistant General Manager, the station manager directs all activities related to the ground operations at the station. The Station Manager is responsible for the management of staff and day-to-day operations of the terminal including ground and flight operations, deicing aircraft, passenger services, aircraft handling, and air cargo. This position is also responsible for overseeing processes ticketing, checking in baggage, making announcements, and performing other necessary services.

Primary Responsibilities

Station Operations

• Provide consistent, superior customer service by ensuring that staff are trained in accordance with company programs and procedures.
• Create awareness among staff of customer needs and develop and implement proactive and/or corrective procedures when situations arise.
• Maintain a positive attitude towards customers and staff within a fast-paced work environment.
• Provide oversight of staff and/or contracted companies with respect to fuel operations and manage operational ordering and balancing of fuel/propane for own station.
• Communicate regularly with dispatch and commercial personnel to coordinate flights.
• Responsible for managing day-to-day activities of the station in accordance with standard operating procedures (SOP), legislation and regulations and company policies and procedures.
• Act as the base safety officer and participate in regular meetings with the Manager, Safety and Quality Systems.
• Act as a designated safety management system (SMS) investigator.

Ground Operations

• Ensure flight logs, manifests and weight and balance are finalized and forwarded to appropriate departments in a timely and efficient manner to keep statistical reporting accurate.
• Ensure equipment used inside and outside including, but not limited to, office and telecommunications, ground power units, safety equipment, baggage carts, and tugs are in safe working order.
• Analyse issues and establish operational priorities; identify gaps and/or changes required to standard operating procedures and internal policies and procedures and communicate to applicable personnel.

General Responsibilities

• Develop and maintain knowledge of the company's vision, mission, and values.
• Participate in special projects as required.
• Continuously update job knowledge by participating in training and other educational opportunities.
• Protect company values by keeping information confidential.
• Provide after hours on call coverage during evenings and weekends on a rotational basis as part of the team.
• Determine staff requirements and development by assisting in the recruitment, selection, and onboarding of new employees.
• Foster a team-based environment through collaborative working relationships.
• Develop effective team building initiatives.
• Ensure optimal communication with all employees and internal partners.
• Analyze issues and establish operational priorities; identify gaps and/or changes required to standard operating procedures and internal policies and procedures and communicate to applicable personnel.
• Provide feedback in budget preparation and manage operations to ensure the provision of cost-effective services.
• Maintain current knowledge of all Transport Canada rules, regulations and policies.
• Ensure compliance with quality assurance and safety programs to promote an incident and injury free culture.

Qualifications

Typically, the knowledge and skills required for this position include a post-secondary education in business management or related discipline, with a minimum two years' management experience. Experience working in the aviation industry is considered to be an asset.

Skills, knowledge, and abilities include:

• Exceptional relationship building and customer service-oriented skills.
• Effective written and verbal communication skills.
• Collaborative, professional team player.
• Mature judgement to handle sensitive situations with tact, diplomacy, and high ethical standards.
• Ability to take initiative and ownership of projects and tasks and execute effectively and in a timely manner.
• Strong analytical thinking, planning, and problem-solving skills.
• Strong leadership skills and a hands-on, self-motivated, and demonstrated positive, can-do attitude.
• Excellent time management skills with the ability to organize, multi-task and prioritize.
• Sound decision-making, analytical thinking, planning, prioritization, and execution skills.
• Proficient in utilizing Microsoft Office applications and customized software programs.
• Able and willing to work on modified schedules, including early mornings, late nights, and holidays.
• Ability to obtain and maintain a Provincial driver's license and an Airside Vehicle Operators Permit (AVOP).

Working Conditions

Supervisory

• Supervisor,
• Customer Service Attendants
• Ground Service Attendants

Equipment Used

• Ground Power Unit, Lavatory Cart.
• Tractor Tug and related ground handling equipment.
• Forklift, De-icing equipment, aircraft fueling equipment.
• Radio base unit.
• Standard office and telecommunications equipment.

Typical Physical and Cognitive Demands

• Fully understand and comply with the following:
• Fuelling and spill procedures.
• Dangerous goods procedures for fuelling and operation of service vehicles.
• Possess or able to gain forklift operator certification.
• Company manuals, which include:
  • Safety Management System.
  • Occupational Health and Safety.
  • Scheduled Service.
  • Skyline Training.
  • Tariffs, and Firearms.
• Regulatory training.
• Work hours are long and sometimes irregular.
• Work performed outdoors may vary with weather conditions.
• Ability to lift 70 pounds.
• Complete physically demanding tasks including handling customer luggage and freight and providing ground services to aircraft and equipment.
• Occasionally work on elevated work platforms.
• Ground and/or air travel required

As this is a Safety Sensitive Position, selected candidate(s) must test negative for impairing substances and alcohol prior to employment.

Rise Air is committed to employment equity, diversity and inclusion and we actively support career opportunities for Indigenous people. We work towards creating a respectful environment to explore, learn and communicate and our programs are directly influenced by our organizational values of safety, service, integrity, sustainability and passion. We actively recruit individuals who add their diverse voices and contributions that define the success of our company. All qualified candidates are encourage to apply; however, in accordance with Canadian immigration requirements, Canadian citizens and permanent residents will be given priority. If you have a disability or medical necessity, please notify us and we will work together on your accommodation request.

Rise Air is proudly 100 per cent Indigenous owned. We work together with ownership, communities, stakeholders and industry partners to strengthen Indigenous employee relationships. Preference is given to qualified Indigenous applicants who apply for positions with Rise Air.

We respectfully acknowledge that we are situated on the territories of Indigenous peoples who have occupied these lands for thousands of years, including the First Nations of Treaty 6 (Saskatoon, Prince Albert, La Ronge), Treaty 8 (Black Lake, Fond du Lac, Stony Rapids, Uranium City), and Treaty 10 (Lac la Ronge, Hatchet Lake, Wollaston Lake, Buffalo Narrows), as well as other on-Treaty First Nations and Metis. We recognize that we benefit from the lands. We are dedicated to ensuring that the spirit of reconciliation is honored and respected and together we are inspiring Indigenization at the heart of Rise Air.