We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity.

Working with people in over 200 countries and territories, we are on the ground in more than 100 countries.

We connect. We inspire.

The British Council is seeking a detail-oriented and proactive Assistant Operations Support Coordinator to assist in the seamless delivery of exams across Canada. This role supports the expansion of Independent Test Centres and ensures compliance with IELTS and Awarding Body standards.

Key Responsibilities:

• Provides administrative support to the Canada Exams Delivery team, ensuring compliance with British Council and IELTS standards.
• Assists with expansion plans, system rollouts, and troubleshooting for Independent Test Centers.
• Supports logistics, procurement, and exam administration across a dispersed team in Canada and regional offices.
• Handles enquiries and complaints, maintaining high standards of customer service.
• Manages incidents and ensures adherence to policies including Data Protection, Child Protection, and Anti-Fraud.
• Completes mandatory training and attends briefings as required.
• May occasionally travel and is expected to maintain a professional appearance.

Requirements:

• Essential:

  • High School Diploma or equivalent
  • Experience in operational planning, customer service, or training
  • Ability to use technology platforms to support business improvement

• Desirable:

  • Knowledge of IELTS policies and systems
  • Experience in compliance management and computer-based exams

Further Information:

• Must have the right to live and work in Canada
• Job type: full time
• Salary: 60 145,79 CAD annualy depending on successful candidate's experience and qualifications.
• Contract: six months fixed term contract
• Location: Toronto, Canada
• Closing Date: September 30, 2025

A connected and trusted UK in a more connected and trusted world.

Equality, Diversity and Inclusion Statement

We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.

Safeguarding Statement

The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.

If you experience any difficulties with submitting your application, please email askhr@britishcouncil.org