JOB SUMMARY

Ottawa Public Library (OPL) provides accessible, innovative library and information services throughout the City of Ottawa, that meet the unique needs of diverse communities, delivered through a range of vehicles and reflecting a citizen-centred approach. The Public Service units are responsible for the customer-centric public library activities, programs and services offered by the Library's 33 branches, mobile and digital services, to meet the needs in their catchment area.

You are responsible for carrying out the shelving and retrieval of books and other library materials and assisting with the processing of materials in the assigned branch. You are also responsible for answering general inquiries from the public, and transitioning all other questions to relevant staff.

Work is performed within the context of the policies and framework of the Library corporate culture as embodied in the Mission Statement, Core Values, Customer Experience Principles and the Canadian Federation of Library Associations’ position statements on Intellectual Freedom and Diversity and Inclusion, with particular emphasis on providing customer service excellence.

EDUCATION AND EXPERIENCE

Completion of Grade 9

No experience required

KNOWLEDGE

• Methods and techniques for sorting and shelving library materials according to alphabetical, Dewey Decimal or other prescribed sequence and procedures.
• Working knowledge of applicable occupational health and safety legislation.
• General knowledge of Ottawa Public Library policies and procedures related to health and safety.

COMPETENCIES, SKILLS AND ABILITIES

• Basic computer skills
• Ability to sort and organize library materials in accordance with prescribed system and procedures.
• Ability to follow written and verbal instructions
• Ability to use tact, discretion and confidentiality
• Customer service skills
• Ability to work effectively as a team member
• Ability to successfully complete all required training
• Attention to detail
• Adaptability
• Strongly committed to quality customer service
• Ability to perform routine manual or clerical tasks, and maneuver book carts and lift boxes up to 40 pounds

** WHAT YOU NEED TO KNOW**

• Various Language Requirements:
  • Some Positions: English oral, reading, writing, required.
  • Some Positions: Designated Day 1 Ready – immediate requirement for language proficiency: French: oral, reading, writing English: oral, reading, writing Candidates must meet language requirement for position upon hire.
• Additional vacancies may occur during the competition process.
• **Alternative educational credentials combined with job-related experience, demonstrated performance, and ability may be considered in lieu of stated academic requirements. **
• Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.