Unit Coordination Assistant -Q CCC McCall 2 FL
About the role
Position: Unit Coordinator Assistant- McCall Centre Rehab 2nd FL
Job ID : 3773
Status: Permanent Part-Time
Dept : McCall Centre
Program: Rehab, CCC, Seniors' Department
Role Level: Admin Clerical (AC03 $24.17-$30.18)
Shifts : Required to work D8, D12, every other weekend and STAT holidays.
Site: Queensway Site
Posted : August 26, 2025
Internal Deadline: September 02, 2025
- The location of any vacancy/position may be changed or reassigned as per operational needs
POSITION TITLE: (Inpatient) Unit Coordination Assistant
The (Inpatient) Unit Coordination Assistant (UCA) provides clerical support for patient administrative services; information management; unit reception; ensures the clerical administration and operation of the unit; and performs other duties consistent with the job classification as required.
JOB DUTIES & RESPONSIBILITIES:
Patient Administrative Services
- Coordinates and manages patient information, facilitates communication, and ensures a smooth flow of information for effective patient care.
- Update patient demographics (e.g. add contacts and relationship).
- Navigating patient and family questions and feedback, escalating any concerns out of scope to appropriate personnel/management.
- Liaises with internal departments and external regional programs, healthcare facilities and partners to book/cancel tests, appointments, internal patient transfer, external patient transport/escort, follow up on missing results, etc, as required.
- Enters data including appointment requests and patient transfers.
- Notifies appropriate personnel of patient movement, when test results are ready to review, appointments and other patient information in a timely and accurate manner.
- Answers patient call bells, responding to enquiries within the scope of authority and contacting the most appropriate person to respond to the patient’s needs.
- Prepping paper chart for HIM after discharge.
- Compiling transfer paperwork for receiving hospital /facility.
Information Management
- Ensures patient charts are sent to Health Records with all accurate and required patient information.
- Updates WHIMS/MDS binders/information sheets as required.
- Whiteboard or other audits in patient rooms or on the unit, as required.
- Enters data into Critical Care Information System (CCIS).
Reception (Patient/People Engagement/Experience)
- Greets visitors, staff, professional staff, learners and volunteers, directing them to appropriate personnel and/or destination/room providing assistance as required.
- Greets and admits patients to the unit. May also perform unit patient registration function, confirming/validating patient demographic, insurance (including OHIP) and other required information as appropriate.
- Explains hospital policy and procedures to patients, visitors, staff, professional staff, learners and volunteers as necessary (including infection prevention and control).
- Answers the telephone and/or intercom, responding to enquiries within scope of authority, or, directing to most appropriate person.
Clerical Administration and Operation of the Unit
- Updates department “fan-out” list as required.
- Order requisitions and maintains office/medical supplies; counts and labels inventory as required.
- Ensures equipment and furniture are operational. Prepares work order requests for preventative and restorative maintenance/repair as required.
- Contacts environmental services for cleaning of equipment and/or unit as required.
- Processes routine financial transactions including unit supply/inventory purchase and charges for services/items not covered by patient’s healthcare plan.
- Liaises with Clinical/Team leader on changes to flow of patients and updates assignment sheets if needed
- Attend and contribute to unit huddles.
- Complete unit checklists.
- Open, sort and distribute incoming mail and other materials.
- Takes, prioritizes and relays messages for unit staff and/or patients. Locates unit staff, pages healthcare professionals as required.
- Placing orders from Print Shop for any documentation needed on the unit.
Scheduling, Timekeeping & Payroll Support Specific Job Duties and Responsibilities
Supporting staff and leadership in into the scheduling and timekeeping system and finding the information required
To pursue this career opportunity, please visit our website: www.trilliumhealthpartners.ca
Internal Candidates who believe they possess the necessary qualifications and experience for this position and who have been in their current position for at least six (6) months are encouraged to apply.
Candidates are selected on the basis of their skill, ability, experience and qualifications. Where these factors are relatively equal seniority shall govern providing the successful applicant.
Trillium Health Partners’ (THP) is an equal opportunity employer who values the importance of antiracism work and is committed to integrating antiracism, diversity, equity and inclusion best practices throughout THP operations, policies and culture. Therefore, we ask that even if you do not see yourself fully reflected in every job requirement listed on this posting, we still encourage you to reach out and apply. Research has shown that candidates from underrepresented groups often only apply when they feel 100% qualified. We encourage all applicants who are members of groups that have been marginalized on any grounds enumerated under the Ontario Human Rights Code based on race, gender identity or expression, sex, sexual orientation, disability, political belief, religion, marital or family status, age, and/or status as a First Nations, Métis or Inuk/Inuit person to consider this opportunity.
In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code Trillium Health Partners will provide accommodations throughout the recruitment and selection process to applicants with disabilities. If selected to participate in the recruitment and selection process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.
All personal information is collected under the authority of the Freedom of Information and Protection of Privacy Act.
Trillium Health Partners is identified under the French Language Services Act.
We thank all those who apply but only those selected for further consideration will be contacted.
About Trillium Health Partners
Trillium Health Partners is a leading hospital with an outstanding record of performance, fiscal responsibility and quality patient care. The hospital encompasses three main sites – Credit Valley Hospital, Mississauga Hospital and Queensway Health Centre – offering the full range of acute care hospital services, as well as a variety of community-based, specialized programs.
Our intention is to achieve the highest quality of care that is easily accessible for our community, at the lowest cost. We are committed to creating an exceptional experience for everyone who walks through our doors.
As our diverse community continues to grow and age, and as more people are living with chronic diseases, we’re taking into account the inevitable changes on the horizon. We know that to continue to deliver exceptional patient care, we must think and act differently, and take a new and innovative approach to the delivery of health care. We envision a new kind of health care for a healthier community – an inter-connected system of care that is organized around the patient, both inside the hospital and beyond its walls. Through partnership, working in a coordinated way across the system, we can meet the needs of our patients and continue to provide outstanding, sustainable quality patient care.
As partners in creating a new kind of health care, we are Better Together.
Unit Coordination Assistant -Q CCC McCall 2 FL
About the role
Position: Unit Coordinator Assistant- McCall Centre Rehab 2nd FL
Job ID : 3773
Status: Permanent Part-Time
Dept : McCall Centre
Program: Rehab, CCC, Seniors' Department
Role Level: Admin Clerical (AC03 $24.17-$30.18)
Shifts : Required to work D8, D12, every other weekend and STAT holidays.
Site: Queensway Site
Posted : August 26, 2025
Internal Deadline: September 02, 2025
- The location of any vacancy/position may be changed or reassigned as per operational needs
POSITION TITLE: (Inpatient) Unit Coordination Assistant
The (Inpatient) Unit Coordination Assistant (UCA) provides clerical support for patient administrative services; information management; unit reception; ensures the clerical administration and operation of the unit; and performs other duties consistent with the job classification as required.
JOB DUTIES & RESPONSIBILITIES:
Patient Administrative Services
- Coordinates and manages patient information, facilitates communication, and ensures a smooth flow of information for effective patient care.
- Update patient demographics (e.g. add contacts and relationship).
- Navigating patient and family questions and feedback, escalating any concerns out of scope to appropriate personnel/management.
- Liaises with internal departments and external regional programs, healthcare facilities and partners to book/cancel tests, appointments, internal patient transfer, external patient transport/escort, follow up on missing results, etc, as required.
- Enters data including appointment requests and patient transfers.
- Notifies appropriate personnel of patient movement, when test results are ready to review, appointments and other patient information in a timely and accurate manner.
- Answers patient call bells, responding to enquiries within the scope of authority and contacting the most appropriate person to respond to the patient’s needs.
- Prepping paper chart for HIM after discharge.
- Compiling transfer paperwork for receiving hospital /facility.
Information Management
- Ensures patient charts are sent to Health Records with all accurate and required patient information.
- Updates WHIMS/MDS binders/information sheets as required.
- Whiteboard or other audits in patient rooms or on the unit, as required.
- Enters data into Critical Care Information System (CCIS).
Reception (Patient/People Engagement/Experience)
- Greets visitors, staff, professional staff, learners and volunteers, directing them to appropriate personnel and/or destination/room providing assistance as required.
- Greets and admits patients to the unit. May also perform unit patient registration function, confirming/validating patient demographic, insurance (including OHIP) and other required information as appropriate.
- Explains hospital policy and procedures to patients, visitors, staff, professional staff, learners and volunteers as necessary (including infection prevention and control).
- Answers the telephone and/or intercom, responding to enquiries within scope of authority, or, directing to most appropriate person.
Clerical Administration and Operation of the Unit
- Updates department “fan-out” list as required.
- Order requisitions and maintains office/medical supplies; counts and labels inventory as required.
- Ensures equipment and furniture are operational. Prepares work order requests for preventative and restorative maintenance/repair as required.
- Contacts environmental services for cleaning of equipment and/or unit as required.
- Processes routine financial transactions including unit supply/inventory purchase and charges for services/items not covered by patient’s healthcare plan.
- Liaises with Clinical/Team leader on changes to flow of patients and updates assignment sheets if needed
- Attend and contribute to unit huddles.
- Complete unit checklists.
- Open, sort and distribute incoming mail and other materials.
- Takes, prioritizes and relays messages for unit staff and/or patients. Locates unit staff, pages healthcare professionals as required.
- Placing orders from Print Shop for any documentation needed on the unit.
Scheduling, Timekeeping & Payroll Support Specific Job Duties and Responsibilities
Supporting staff and leadership in into the scheduling and timekeeping system and finding the information required
To pursue this career opportunity, please visit our website: www.trilliumhealthpartners.ca
Internal Candidates who believe they possess the necessary qualifications and experience for this position and who have been in their current position for at least six (6) months are encouraged to apply.
Candidates are selected on the basis of their skill, ability, experience and qualifications. Where these factors are relatively equal seniority shall govern providing the successful applicant.
Trillium Health Partners’ (THP) is an equal opportunity employer who values the importance of antiracism work and is committed to integrating antiracism, diversity, equity and inclusion best practices throughout THP operations, policies and culture. Therefore, we ask that even if you do not see yourself fully reflected in every job requirement listed on this posting, we still encourage you to reach out and apply. Research has shown that candidates from underrepresented groups often only apply when they feel 100% qualified. We encourage all applicants who are members of groups that have been marginalized on any grounds enumerated under the Ontario Human Rights Code based on race, gender identity or expression, sex, sexual orientation, disability, political belief, religion, marital or family status, age, and/or status as a First Nations, Métis or Inuk/Inuit person to consider this opportunity.
In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code Trillium Health Partners will provide accommodations throughout the recruitment and selection process to applicants with disabilities. If selected to participate in the recruitment and selection process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.
All personal information is collected under the authority of the Freedom of Information and Protection of Privacy Act.
Trillium Health Partners is identified under the French Language Services Act.
We thank all those who apply but only those selected for further consideration will be contacted.
About Trillium Health Partners
Trillium Health Partners is a leading hospital with an outstanding record of performance, fiscal responsibility and quality patient care. The hospital encompasses three main sites – Credit Valley Hospital, Mississauga Hospital and Queensway Health Centre – offering the full range of acute care hospital services, as well as a variety of community-based, specialized programs.
Our intention is to achieve the highest quality of care that is easily accessible for our community, at the lowest cost. We are committed to creating an exceptional experience for everyone who walks through our doors.
As our diverse community continues to grow and age, and as more people are living with chronic diseases, we’re taking into account the inevitable changes on the horizon. We know that to continue to deliver exceptional patient care, we must think and act differently, and take a new and innovative approach to the delivery of health care. We envision a new kind of health care for a healthier community – an inter-connected system of care that is organized around the patient, both inside the hospital and beyond its walls. Through partnership, working in a coordinated way across the system, we can meet the needs of our patients and continue to provide outstanding, sustainable quality patient care.
As partners in creating a new kind of health care, we are Better Together.