Vice President, Service Delivery Manager

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.

We’re seeking a future team member for the role of Service Delivery Manager to join our Data & Analytics Managed Services team. This role is located in Toronto, Ontario, Canada.

In this role, you’ll make an impact in the following ways:

• Act as the primary client contact for service delivery, ensuring alignment with agreed project needs and operational requirements
• Manage the end-to-end delivery of services, including monitoring service levels, resolving issues, and coordinating with internal teams to meet client expectations
• Drive continuous improvement by identifying opportunities to enhance processes, efficiency, and client satisfaction
• Serve as the escalation point for client concerns, ensuring timely resolution and proactive communication

To be successful in this role, we’re seeking the following:

• Bachelor’s degree in Business, Information Technology, or a related field (or equivalent work experience),
• 7-10 years experience
• Proven experience in service delivery management, client relationship management, or project management within a technology or managed services environment
• Strong understanding of Data & Analytics operational models, with the ability to translate technical issues into business terms for clients
• Demonstrated success in managing escalations and influencing cross-functional teams to achieve service excellence
• Experience in leading and mentoring teams, fostering a culture of accountability, collaboration, and continuous improvement

At BNY, our culture speaks for itself, check out the latest BNY news at:

BNY Newsroom

BNY LinkedIn

Here’s a few of our recent awards:

• America’s Most Innovative Companies, Fortune, 2025

• World’s Most Admired Companies, Fortune 2025

• “Most Just Companies”, Just Capital and CNBC, 2025

Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued