District School Board of Niagara

Invites applications for the following position:

Operations Manager

Niagara Student Transportation Services

Niagara Student Transportation Services (NSTS) is a consortium between the District School Board of Niagara and the Niagara Catholic District School Board responsible for planning and managing safe, effective student transportation across the region. NSTS is seeking a Transportation Manager to work as a collaborative member of the student transportation management team.

Reporting to the Executive Director of NSTS, the Operations Manager oversees the planning and delivery of safe, efficient home-to- school transportation. This role leads staff and coordinates daily operations, ensures compliance with legislation and policies, and works with schools, boards, and operators to resolve issues. The Manager provides contract and performance oversight, promotes the effective use of transportation systems and technology, analyzes data to drive improvements, and contributes to long-term planning and route optimization in collaboration with consortium partners and service providers.

KEY RESPONSIBILITIES

• Manage staff responsible for designing and scheduling home-to-school student transportation routes, collaborating with schools and boards to gather information for proactive planning.

• Oversee daily student transportation operations ensuring the delivery of safe, efficient, and reliable service while collaborating with stakeholders to address concerns and resolving issues promptly and professionally.

• Actively engage in contract compliance and performance management activities including route, safety and operational audits.

• Provide leadership and guidance to internal and external stakeholders to maximize the effective deployment and daily use of NSTS systems, tools and communication channels.

• Promote adoption and optimization of transportation software, GPS tracking, student eligibility systems, and communication platforms by operators and NSTS staff to improve efficiency and service transparency for all stakeholders.

• Gather, analyze, and action key performance, service, and financial indicators gleaned from various data sources, and solicit industry indicators and best practices to drive continuous improvement.

• Contribute to long-term planning for student transportation, including forecasting service requirements and ridership trends, reviewing service models, and evaluating bus stop and route safety and efficiency.

• Ensure operations comply with provincial legislation, Ministry of Education guidelines, school board policies, consortium procedures and industry best practices.

• Other related duties as assigned.

EDUCATION, EXPERIENCE AND QUALIFICATIONS:

• Post-Secondary diploma/degree in Business/Management and/or Office Administration or equivalent experience in a related field.
• Minimum 3–5 years of progressive administrative experience, including management level support, ideally in a school board, municipal, or public- sector environment.
• Strong organizational skills with the ability to manage multiple priorities and meet deadlines as part of a team environment.
• Excellent written and verbal communication skills, with proven ability to prepare professional reports, correspondence, and presentations.
• Strong proficiency in Microsoft 365 (Outlook, Word, Excel, PowerPoint, Teams, OneDrive) and familiarity with financial and student information systems.
• Practical experience with bookkeeping, invoice processing, and records management.
• Demonstrated initiative, independence, discretion, and sound judgment while working collaboratively.
• Valid Ontario driver's license and access to a reliable vehicle.
• Flexibility to work outside regular business hours when required.

Salary range: $79,030 – $92,378. and includes a competitive benefits plan through a provincial benefits trust plan (extended health, dental, life insurance, AD&D), and enrolment in the OMERS pension plan. This is a 12-month full-time position (35 hours per week) and is part of the Board's union-exempt Administrative Management Group.

To be considered for this position, please submit your resume and a cover letter via Apply to Education no later than October 30, 2025, at 4:00 p.m.

The District School Board of Niagara is committed to equity and inclusion in the recruitment and hiring of its employees, who reflect the diversity of our community and students we serve. We encourage and welcome submissions from candidates from diverse backgrounds to build a supportive and inclusive workplace. DSBN welcomes applications from: Indigenous peoples, members of visible minorities, women, persons with visible and non-visible disabilities, persons of minority sexual orientations and gender identities, and others with the skills and knowledge to productively engage with diverse communities. The DSBN is committed to “Achieving Success Together” and recognizes that increasing the diversity of its workforce supports this objective.

DSBN will provide interview and employment accommodation during the selection process, based on any of the human rights protected grounds. Please notify us in advance and we will work with you to meet your needs. Applicants are thanked for making known their interest in working for the District School Board of Niagara. We encourage applications from all qualified individuals; however, only those under consideration will be contacted.

Personal information on this form is collected, used and disclosed in accordance with the Education Act, R.S.O. 1990, c.E.2, as amended, and the Municipal Freedom of Information and Protection of Privacy Act. R.S.O 1990, c.M. 56, as amended and will be used for the purpose of determining eligibility of the above-noted position and any similar or related purpose(s). Questions about this collection, use and disclosure should be directed to the Freedom of Information Coordinator, District School Board of Niagara, 191 Carleton Street, St. Catharines, ON L2R 7P4 905-641-1550.

Land Acknowledgement

The land on which we gather is the traditional territory of the Haudenosaunee and Anishinaabe peoples, many of whom continue to live and work here today. This territory is covered by the Upper Canada Treaties and is within the land protected by the Dish with One Spoon Wampum agreement. Today this gathering place is home to many First Nations, M é tis, and Inuit peoples acknowledging this reminds us that our great standard of living is directly related to the resources and friendship of Indigenous people.