Operations Support Specialist
Top Benefits
About the role
Questrade Financial Group (QFG), through its companies - Questrade, Questbank, Questrade Wealth Management, Community Trust Company, Zolo, and Flexiti, provides securities and foreign currency investment, professionally managed investment portfolios, mortgages, real estate services, financial services and more. We use cutting-edge technology to help Canadians become much more financially successful and secure.
At QFG, we combine human-centric collaboration with AI-driven innovation to redefine financial services. The ideal candidate will be a catalyst for change, using AI to transform and deliver unparalleled customer experiences and shaping a future where AI empowers our teams to do their best work.
Join our diverse, inclusive, and hybrid workplace to unleash your creativity and nurture your curiosity without limits. If you share this sense of infinite possibility, come shape your future at QFG.
What’s in it for you as an employee of Flexiti?
- Health & wellbeing resources and programs
- Paid vacation, personal, and sick days for work-life balance
- Competitive compensation and benefits packages
- Work-life balance in a hybrid environment with at least 3 days in office
- Career growth and development opportunities
- Opportunities to contribute to community causes
- Work with diverse team members in an inclusive and collaborative environment
This job posting is for an existing vacancy.
We’re looking for our next Operations Support Specialist. Could it be you?
Our back-office team is looking for a seasoned Operations Support Specialist to join the Operations department. Reporting to the Senior Manager, Operational Effectiveness, you will be an integral part of our daily core operations, ensuring the engine of our business runs smoothly and accurately.
We are looking for a business-savvy individual who can leverage their quantitative, operational, and strategic thinking skills to optimize our existing workflows. Working with us means joining a group of passionate people who strive for outstanding results in an energetic environment that fosters a growth mindset.
Need more details? Keep reading...
In this role, responsibilities include but are not limited to:
- Document Processing: Manage and process incoming physical "whitemail," ensuring all documentation is accurately digitized and logged within our CSM system.
- Financial Operations: Support the back-office team with essential daily functions, including payment processing and account reconciliation.
- SLA Management: Execute manual adjustments and process loan products for customer accounts while strictly adhering to specified SLAs.
- Regulatory Compliance: Work cross-departmentally to ensure all regulatory requests and internal compliance standards are met with precision.
- Cross-Functional Collaboration: Partner with a diverse range of departments to ensure seamless operational workflows and integrated service delivery.
- Reporting: Maintain and analyze daily reports and productivity metrics to track and improve operational health.
- Process Innovation: Bring a passion for automation and efficiency; we want someone who looks for ways to eliminate manual bottlenecks and streamline established processes.
- Agility: Take initiative to juggle regular day-to-day tasks alongside ad-hoc assignments in a high-energy, fast-paced environment.
So are YOU our next Operations Support Specialist? You are, if you...
Have Technical Expertise:
- Google Apps Expert: Advanced proficiency in the Google Workspace suite (Sheets, Docs, Slides, Drive), with the ability to leverage these tools for data organization and team collaboration.
- Systems Agility: Proven ability to quickly learn and master multiple internal proprietary programs and CSM systems to manage complex workflows.
- Automation Mindset: A strong passion for automation and efficiency; you don't just follow a process—you look for ways to use technology to eliminate manual bottlenecks.
- Data Literacy: Strong quantitative skills with the ability to maintain daily reports and analyze productivity metrics to ensure operational health.
Have Operational Excellence:
- SLA Discipline: A track record of working within strict Service Level Agreements (SLAs), maintaining high quality and accuracy under tight deadlines.
- Regulatory & Compliance Savvy: Experience working within regulated environments, with an understanding of how to document and process requests to meet legal and internal standards.
- Administrative Precision: Exceptional attention to detail, specifically in document processing (whitemail), account reconciliation, and manual loan adjustments.
Have Professional Competencies:
- Cross-Functional Collaboration: Ability to partner effectively with a multitude of departments (Accounting, Legal, Compliance) to ensure seamless service delivery.
- Adaptive Agility: The ability to pivot quickly between repetitive daily functions and high-priority ad-hoc assignments in a fast-paced environment.
- Communication: Strong written and verbal communication skills, capable of relaying complex operational information clearly to various stakeholders.
- Proactive Ownership: A self-starter who works well independently and takes full accountability for the accuracy and timeliness of their output.
Additional Information…
- Hybrid Commute: Ability to work from the North York office 3 days per week.
Compensation Information:
- Base salary range: $50,000 - $55,000
- The final compensation package will be commensurate with the successful candidate's experience, skills, and geographic location (Canada). It includes a comprehensive benefits plan and a competitive incentive (bonus) program for Full-Time Permanent roles.
Sounds like you? Click below to apply!
#LI-Hybrid
#LI-NK1
At Questrade Financial Group of Companies, with multiple office locations around the world, we are committed to fostering a diverse, inclusive and accessible work environment. This is an environment where individuals are treated with dignity and respect. Here, the unique skills and experience you bring will be valued. You will be supported and motivated, so that you can harness your unlimited potential. Our team reflects the diversity of the communities we serve and operate in. Having a collaborative and diverse team helps us push boundaries to bring the future of fintech into existence—not only for the benefit of our customers, but for those who build their career with us.
Questrade Financial Group of companies Applicant Tracking System utilizes artificial intelligence (AI) for application screening. The AI system operates on predetermined criteria, with final decisions subject to human review.
Candidates selected for an interview will be contacted directly. If you require accommodation during the recruitment/selection process, please let us know and we will work with you to meet your needs.
Not the right fit? Search for Operations Support Specialist jobs in Toronto, ON
About Questrade Financial Group
Questrade is an award-winning low-cost digital alternative to traditional banks that is changing the Canadian financial services industry. We empower Canadians by giving them better, more affordable ways to take control of their financial future by using cutting-edge technology to develop innovative products. Questrade offers Canadians an easy way to invest in securities and foreign currency and provides online wealth management and mortgage through the Questrade Group of Companies, with more financial products in development.
At Questrade, we care deeply about helping Canadians become much more financially successful and secure. We believe in infinite possibilities, not only for our customers but for those who build careers with us. Our exceptional culture and forward-thinking workplace policies make Questrade a great place to work and build a career. We are a collaborative, diverse team that shares the same sense of infinite opportunity. Our beliefs, values, and atmosphere make you feel part of something bigger than yourself.
Throughout our multiple worldwide offices, we are reshaping the way we work, offering flexible options that allow our people to work remotely, from the office, or a hybrid mix of both.
Whether you want to kick-start your career or accelerate it, Questrade is the place for you. We offer rich learning experiences and exciting career path possibilities. Here you will be challenged. You will make your path, constantly moving forward, bringing the future of fintech into existence.
Come shape your future at Questrade.
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Operations Support Specialist
Top Benefits
About the role
Questrade Financial Group (QFG), through its companies - Questrade, Questbank, Questrade Wealth Management, Community Trust Company, Zolo, and Flexiti, provides securities and foreign currency investment, professionally managed investment portfolios, mortgages, real estate services, financial services and more. We use cutting-edge technology to help Canadians become much more financially successful and secure.
At QFG, we combine human-centric collaboration with AI-driven innovation to redefine financial services. The ideal candidate will be a catalyst for change, using AI to transform and deliver unparalleled customer experiences and shaping a future where AI empowers our teams to do their best work.
Join our diverse, inclusive, and hybrid workplace to unleash your creativity and nurture your curiosity without limits. If you share this sense of infinite possibility, come shape your future at QFG.
What’s in it for you as an employee of Flexiti?
- Health & wellbeing resources and programs
- Paid vacation, personal, and sick days for work-life balance
- Competitive compensation and benefits packages
- Work-life balance in a hybrid environment with at least 3 days in office
- Career growth and development opportunities
- Opportunities to contribute to community causes
- Work with diverse team members in an inclusive and collaborative environment
This job posting is for an existing vacancy.
We’re looking for our next Operations Support Specialist. Could it be you?
Our back-office team is looking for a seasoned Operations Support Specialist to join the Operations department. Reporting to the Senior Manager, Operational Effectiveness, you will be an integral part of our daily core operations, ensuring the engine of our business runs smoothly and accurately.
We are looking for a business-savvy individual who can leverage their quantitative, operational, and strategic thinking skills to optimize our existing workflows. Working with us means joining a group of passionate people who strive for outstanding results in an energetic environment that fosters a growth mindset.
Need more details? Keep reading...
In this role, responsibilities include but are not limited to:
- Document Processing: Manage and process incoming physical "whitemail," ensuring all documentation is accurately digitized and logged within our CSM system.
- Financial Operations: Support the back-office team with essential daily functions, including payment processing and account reconciliation.
- SLA Management: Execute manual adjustments and process loan products for customer accounts while strictly adhering to specified SLAs.
- Regulatory Compliance: Work cross-departmentally to ensure all regulatory requests and internal compliance standards are met with precision.
- Cross-Functional Collaboration: Partner with a diverse range of departments to ensure seamless operational workflows and integrated service delivery.
- Reporting: Maintain and analyze daily reports and productivity metrics to track and improve operational health.
- Process Innovation: Bring a passion for automation and efficiency; we want someone who looks for ways to eliminate manual bottlenecks and streamline established processes.
- Agility: Take initiative to juggle regular day-to-day tasks alongside ad-hoc assignments in a high-energy, fast-paced environment.
So are YOU our next Operations Support Specialist? You are, if you...
Have Technical Expertise:
- Google Apps Expert: Advanced proficiency in the Google Workspace suite (Sheets, Docs, Slides, Drive), with the ability to leverage these tools for data organization and team collaboration.
- Systems Agility: Proven ability to quickly learn and master multiple internal proprietary programs and CSM systems to manage complex workflows.
- Automation Mindset: A strong passion for automation and efficiency; you don't just follow a process—you look for ways to use technology to eliminate manual bottlenecks.
- Data Literacy: Strong quantitative skills with the ability to maintain daily reports and analyze productivity metrics to ensure operational health.
Have Operational Excellence:
- SLA Discipline: A track record of working within strict Service Level Agreements (SLAs), maintaining high quality and accuracy under tight deadlines.
- Regulatory & Compliance Savvy: Experience working within regulated environments, with an understanding of how to document and process requests to meet legal and internal standards.
- Administrative Precision: Exceptional attention to detail, specifically in document processing (whitemail), account reconciliation, and manual loan adjustments.
Have Professional Competencies:
- Cross-Functional Collaboration: Ability to partner effectively with a multitude of departments (Accounting, Legal, Compliance) to ensure seamless service delivery.
- Adaptive Agility: The ability to pivot quickly between repetitive daily functions and high-priority ad-hoc assignments in a fast-paced environment.
- Communication: Strong written and verbal communication skills, capable of relaying complex operational information clearly to various stakeholders.
- Proactive Ownership: A self-starter who works well independently and takes full accountability for the accuracy and timeliness of their output.
Additional Information…
- Hybrid Commute: Ability to work from the North York office 3 days per week.
Compensation Information:
- Base salary range: $50,000 - $55,000
- The final compensation package will be commensurate with the successful candidate's experience, skills, and geographic location (Canada). It includes a comprehensive benefits plan and a competitive incentive (bonus) program for Full-Time Permanent roles.
Sounds like you? Click below to apply!
#LI-Hybrid
#LI-NK1
At Questrade Financial Group of Companies, with multiple office locations around the world, we are committed to fostering a diverse, inclusive and accessible work environment. This is an environment where individuals are treated with dignity and respect. Here, the unique skills and experience you bring will be valued. You will be supported and motivated, so that you can harness your unlimited potential. Our team reflects the diversity of the communities we serve and operate in. Having a collaborative and diverse team helps us push boundaries to bring the future of fintech into existence—not only for the benefit of our customers, but for those who build their career with us.
Questrade Financial Group of companies Applicant Tracking System utilizes artificial intelligence (AI) for application screening. The AI system operates on predetermined criteria, with final decisions subject to human review.
Candidates selected for an interview will be contacted directly. If you require accommodation during the recruitment/selection process, please let us know and we will work with you to meet your needs.
Not the right fit? Search for Operations Support Specialist jobs in Toronto, ON
About Questrade Financial Group
Questrade is an award-winning low-cost digital alternative to traditional banks that is changing the Canadian financial services industry. We empower Canadians by giving them better, more affordable ways to take control of their financial future by using cutting-edge technology to develop innovative products. Questrade offers Canadians an easy way to invest in securities and foreign currency and provides online wealth management and mortgage through the Questrade Group of Companies, with more financial products in development.
At Questrade, we care deeply about helping Canadians become much more financially successful and secure. We believe in infinite possibilities, not only for our customers but for those who build careers with us. Our exceptional culture and forward-thinking workplace policies make Questrade a great place to work and build a career. We are a collaborative, diverse team that shares the same sense of infinite opportunity. Our beliefs, values, and atmosphere make you feel part of something bigger than yourself.
Throughout our multiple worldwide offices, we are reshaping the way we work, offering flexible options that allow our people to work remotely, from the office, or a hybrid mix of both.
Whether you want to kick-start your career or accelerate it, Questrade is the place for you. We offer rich learning experiences and exciting career path possibilities. Here you will be challenged. You will make your path, constantly moving forward, bringing the future of fintech into existence.
Come shape your future at Questrade.