Company Description EFI Sales Ltd. is an industry leader in commercial foodservice equipment, recognized for delivering quality products backed by superior customer service. The company focuses on reliability and consistency, ensuring clients can depend on its equipment and support. EFI Sales Ltd. builds long-term relationships by responding quickly to customer needs and maintaining high service standards. Team members join a customer-focused environment where quality, reliability, and service are core values.

Role Description Senior Technical Service & Dispatch Coordinator Commercial Refrigeration & Gas Equipment 📍 Guelph, Ontario We are seeking an experienced Senior Technical Service & Dispatch Coordinator to join our growing team in Guelph. This is primarily an in-house position supporting commercial refrigeration and gas cooking equipment. The successful candidate will combine strong technical expertise with service coordination responsibilities, acting as a key resource for customers, technicians, and service partners across Canada. Key Responsibilities ✔ Provide technical support and troubleshooting for commercial refrigeration and gas equipment ✔ Evaluate warranty claims, returned equipment, and product performance ✔ Coordinate and dispatch service calls to authorized third-party service providers ✔ Monitor and follow up on open service calls to ensure timely resolution ✔ Review service reports, warranty claims, and parts requirements ✔ Train and support technicians, customers, and service partners ✔ Assist with product testing, quality assurance, and technical documentation ✔ Occasional travel within Southern Ontario as required Qualifications ✔ Minimum 10 years of commercial refrigeration and gas equipment experience ✔ Valid G2 or G1 Gas Technician License ✔ ODP Certification ✔ Strong refrigeration, electrical, and gas troubleshooting skills ✔ Excellent communication, organizational, and customer service skills ✔ Experience coordinating service activities and managing multiple priorities What We Offer ✔ Competitive compensation package ✔ Benefits program ✔ Stable, full-time position based in Guelph ✔ Opportunity to work with a wide range of commercial foodservice equipment ✔ Collaborative and supportive team environment If you have a passion for technical problem-solving and customer service and are looking for a role that combines hands-on expertise with service coordination, we'd like to hear from you.