Telecommunications System Officer
Top Benefits
About the role
Help oversee mission-critical telecommunications infrastructure!
Join a team that's modernizing emergency health services across the province through innovative I&IT solutions. In this high-impact environment, your technical expertise will help ensure reliable telecommunications systems that support ambulance and dispatch centres, contributing directly to better outcomes for patients and communities across Ontario.
About the job
As part of our team, you will:
• resolve technology-related issues by initiating software changes, adjusting or replacing telecommunication devices, and coordinating efforts to resolve software and hardware problems
• escalate outages based on severity to minimize disruptions and reduce costs
• develop, program, implement, report, and monitor systems that track the performance of integrated voice, data, and radio equipment
• provide training to dispatch managers and supervisors to ensure uninterrupted ambulance communications
• participate in system design planning by conducting detailed studies and translating requirements into functional technical specifications
• manage system change control by reviewing proposed changes, assessing impacts to dispatch centres and services, and recommending appropriate actions
What you bring to the team
Mandatory requirements
You have:
• a valid class 'G' driver's licence with the ability to travel within the province frequently
• Basic CPR Certification, first aid, and radio operation, or the ability to obtain such certification
Additional requirements
You may need to be:
• available for on-call, standby, and occasional return to work to provide technical support for ministry-critical systems on 24/7 basis
• willing to travel throughout the assigned area, including occasional multi-day trips to rural and remote locations, including but not limited to radio tower sites, hospitals and ambulance bases in areas not serviced by public or commercial transportation
Telecommunications knowledge
You have expertise in:
• communication technologies, including Avaya Aura R10, Analog Trunking, Avaya gateways, and data networks
• telecommunications technologies such as Session Initiation Protocol (SIP), satellite telecommunications, and Avaya Communication Manager, and Session Manager
• electronics technologies, with the ability to apply theories, principles, and practices related to voice, data, radio, and satellite telecommunications
• integrated voice and data switching systems, computer data communications architecture, and radio trunking system design
• structural and mechanical engineering concepts related to communication towers and equipment buildings
• operation of basic radio frequency test equipment (e.g. wattmeters, voltmeters, systems monitors, or analyzers)
Project management skills
You can apply project management methodologies to plan, coordinate, and deliver technical initiatives.
Communication and analytical skills
You can:
• communicate effectively with staff, ambulance service personnel, vendors, and other government agencies
• build and maintain strong working relationships across diverse teams and stakeholders
• conduct feasibility studies, analyze results, and perform cost benefit analysis
• navigate basic real estate processes, including understanding relevant rules, approvals, and boards, to help secure property for antenna sites
Technical skills
You have:
• experience with Linux, Windows Server 2019/2020, and encryption technologies (TLS, SRTP)
• knowledge of Avaya Core/Enterprise Survivable Server (ESS) failover configuration, including ESS clusters and Server Role Configuration (OVA type and Virtual Machine Role).
• the ability to support the creation and execution of cross-browser, end-to-end flow, and unit tests
• familiarity with public safety and emergency response systems, including ESISNet, E911, Canadian Next Generation 911, Public Safety Answering Points (PSAPs), and Computer-Aided Dispatch (CAD) systems
Don't meet every qualification?
If you are excited about this position and meet most, but not all, of the listed qualifications, please still consider applying. We recognize that no one person might have every qualification in this job ad, and you just might be the right candidate!
How we support diversity, inclusion and accessibility
We are building an inclusive workforce that reflects the communities we serve. We encourage everyone interested in working with us to apply, including people with disabilities, Indigenous, Black and racialized individuals, as well as people from all ethnicities, cultures, sexual orientations, gender identities and gender expressions.
Our hiring process is accessible, consistent with Ontario's Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are working to prevent and remove barriers in our hiring processes and can offer accommodation to address specific needs related to Code-protected grounds such as disability, family status and religion. For more information about accommodation during the hiring process please contact us.
Learn more about the work the OPS is doing to create an inclusive, anti-racist, accessible and diverse workplace:
- diversity, equity and inclusion initiatives
- accessibility
- Anti-Racism Policy
What we offer
The Ontario Public Service is one of Ontario's largest employers. Employees work for a wide range of ministries, with offices in more than 70 cities across the province. We offer:
• a career that can grow across ministries and job functions
• flexible learning and developmental opportunities, including education and mentorship programs
• a comprehensive compensation and benefits package
• base salary that aligns to market trends with performance-based pay and scheduled salary progression
• tailored work arrangements, including opportunities like flex hours, self-funded leave and more
• a modern, friendly and accessible physical work environment
Additional information
Address:
1 English Temporary, duration up to 12 months, 5700 Yonge St, Toronto, Toronto Region
Please apply online, only, at www.ontario.ca/careers , quoting Job ID 234254, by Friday, October 10, 2025 . Please follow the instructions to submit your application. Faxes are not being accepted at this time.
If you require accommodation in order to participate in the recruitment process, please contact us at www.gojobs.gov.on.ca/ContactUs.aspx to provide your contact information. Recruitment Services staff will contact you within 48 hours. Only those applicants selected for an interview will be contacted.
The Ontario Public Service is an inclusive employer. Accommodation will be provided in accordance with Ontario’s Human Rights Code .
About Government of Ontario
Ontario Government | Gouvernement de l'Ontario
The Ontario Government works to serve the public interest and uphold the public trust by providing Ministers with objective advice and expert guidance. The Ontario Public Service carries out the decisions and policies of the elected government with integrity and accountability and administers public services to the highest professional standards.
Le gouvernement de l'Ontario sert l'intérêt public et conserve la confiance du public en fournissant aux ministres des conseils objectifs et spécialisés. La fonction publique de l'Ontario applique les décisions et les politiques du gouvernement élu. En respectant le principe de reddition des comptes et avec intégrité, elle administre les services à la population selon les normes professionnelles les plus rigoureuses.
Telecommunications System Officer
Top Benefits
About the role
Help oversee mission-critical telecommunications infrastructure!
Join a team that's modernizing emergency health services across the province through innovative I&IT solutions. In this high-impact environment, your technical expertise will help ensure reliable telecommunications systems that support ambulance and dispatch centres, contributing directly to better outcomes for patients and communities across Ontario.
About the job
As part of our team, you will:
• resolve technology-related issues by initiating software changes, adjusting or replacing telecommunication devices, and coordinating efforts to resolve software and hardware problems
• escalate outages based on severity to minimize disruptions and reduce costs
• develop, program, implement, report, and monitor systems that track the performance of integrated voice, data, and radio equipment
• provide training to dispatch managers and supervisors to ensure uninterrupted ambulance communications
• participate in system design planning by conducting detailed studies and translating requirements into functional technical specifications
• manage system change control by reviewing proposed changes, assessing impacts to dispatch centres and services, and recommending appropriate actions
What you bring to the team
Mandatory requirements
You have:
• a valid class 'G' driver's licence with the ability to travel within the province frequently
• Basic CPR Certification, first aid, and radio operation, or the ability to obtain such certification
Additional requirements
You may need to be:
• available for on-call, standby, and occasional return to work to provide technical support for ministry-critical systems on 24/7 basis
• willing to travel throughout the assigned area, including occasional multi-day trips to rural and remote locations, including but not limited to radio tower sites, hospitals and ambulance bases in areas not serviced by public or commercial transportation
Telecommunications knowledge
You have expertise in:
• communication technologies, including Avaya Aura R10, Analog Trunking, Avaya gateways, and data networks
• telecommunications technologies such as Session Initiation Protocol (SIP), satellite telecommunications, and Avaya Communication Manager, and Session Manager
• electronics technologies, with the ability to apply theories, principles, and practices related to voice, data, radio, and satellite telecommunications
• integrated voice and data switching systems, computer data communications architecture, and radio trunking system design
• structural and mechanical engineering concepts related to communication towers and equipment buildings
• operation of basic radio frequency test equipment (e.g. wattmeters, voltmeters, systems monitors, or analyzers)
Project management skills
You can apply project management methodologies to plan, coordinate, and deliver technical initiatives.
Communication and analytical skills
You can:
• communicate effectively with staff, ambulance service personnel, vendors, and other government agencies
• build and maintain strong working relationships across diverse teams and stakeholders
• conduct feasibility studies, analyze results, and perform cost benefit analysis
• navigate basic real estate processes, including understanding relevant rules, approvals, and boards, to help secure property for antenna sites
Technical skills
You have:
• experience with Linux, Windows Server 2019/2020, and encryption technologies (TLS, SRTP)
• knowledge of Avaya Core/Enterprise Survivable Server (ESS) failover configuration, including ESS clusters and Server Role Configuration (OVA type and Virtual Machine Role).
• the ability to support the creation and execution of cross-browser, end-to-end flow, and unit tests
• familiarity with public safety and emergency response systems, including ESISNet, E911, Canadian Next Generation 911, Public Safety Answering Points (PSAPs), and Computer-Aided Dispatch (CAD) systems
Don't meet every qualification?
If you are excited about this position and meet most, but not all, of the listed qualifications, please still consider applying. We recognize that no one person might have every qualification in this job ad, and you just might be the right candidate!
How we support diversity, inclusion and accessibility
We are building an inclusive workforce that reflects the communities we serve. We encourage everyone interested in working with us to apply, including people with disabilities, Indigenous, Black and racialized individuals, as well as people from all ethnicities, cultures, sexual orientations, gender identities and gender expressions.
Our hiring process is accessible, consistent with Ontario's Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are working to prevent and remove barriers in our hiring processes and can offer accommodation to address specific needs related to Code-protected grounds such as disability, family status and religion. For more information about accommodation during the hiring process please contact us.
Learn more about the work the OPS is doing to create an inclusive, anti-racist, accessible and diverse workplace:
- diversity, equity and inclusion initiatives
- accessibility
- Anti-Racism Policy
What we offer
The Ontario Public Service is one of Ontario's largest employers. Employees work for a wide range of ministries, with offices in more than 70 cities across the province. We offer:
• a career that can grow across ministries and job functions
• flexible learning and developmental opportunities, including education and mentorship programs
• a comprehensive compensation and benefits package
• base salary that aligns to market trends with performance-based pay and scheduled salary progression
• tailored work arrangements, including opportunities like flex hours, self-funded leave and more
• a modern, friendly and accessible physical work environment
Additional information
Address:
1 English Temporary, duration up to 12 months, 5700 Yonge St, Toronto, Toronto Region
Please apply online, only, at www.ontario.ca/careers , quoting Job ID 234254, by Friday, October 10, 2025 . Please follow the instructions to submit your application. Faxes are not being accepted at this time.
If you require accommodation in order to participate in the recruitment process, please contact us at www.gojobs.gov.on.ca/ContactUs.aspx to provide your contact information. Recruitment Services staff will contact you within 48 hours. Only those applicants selected for an interview will be contacted.
The Ontario Public Service is an inclusive employer. Accommodation will be provided in accordance with Ontario’s Human Rights Code .
About Government of Ontario
Ontario Government | Gouvernement de l'Ontario
The Ontario Government works to serve the public interest and uphold the public trust by providing Ministers with objective advice and expert guidance. The Ontario Public Service carries out the decisions and policies of the elected government with integrity and accountability and administers public services to the highest professional standards.
Le gouvernement de l'Ontario sert l'intérêt public et conserve la confiance du public en fournissant aux ministres des conseils objectifs et spécialisés. La fonction publique de l'Ontario applique les décisions et les politiques du gouvernement élu. En respectant le principe de reddition des comptes et avec intégrité, elle administre les services à la population selon les normes professionnelles les plus rigoureuses.