##Classification & Regular Hours

Hours per Week: 35

Salary Grade 15

The base salary will be $70,560 - $83,000 per annum. Starting salary will be aligned with the successful candidate’s experience, skills, and demonstrated qualifications.

Please note, this is a temporary full-time contract opportunity covering a secondment with an expected end date of December 4, 2026.

##Secondments are Welcome

Click here for more details on secondment opportunities.

##About Western

Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth. We seek excellent students, faculty, and staff to join us in what has become known as the "Western Experience" - an opportunity to contribute to a better world through the development of new knowledge, new abilities, new connections, and new ways to make a difference.

##About Us

The Housing and Ancillary Services Information Technology (HAS IT) team seeks to implement secure, innovative, cost effective and client-centric technology solutions strengthening operational efficiencies, communication and business continuity for the division and external partners. HAS IT works collaboratively with campus partners and across HAS units to leverage existing and new technology solutions to unify division-wide IT systems and streamline services.

##Responsibilities

The Systems Operations Analyst leads the research, development, implementation, and day-to-day operations of the Housing & Ancillary Services network, data centres, servers, and associated enterprise applications. The role will manage computer systems, servers, and network connections to ensure high levels of reliability, availability, and security of the supported business applications. The Analyst collaborates daily with colleagues to provide expertise and technical support for each Computing Services team (Client Support Services, Software Development, Connect IT). The Analyst also participates in the planning and implementation of policies and procedures to ensure system provisioning and maintenance that is consistent with the unit’s goals, industry best practices, and regulatory requirements. Each member of the Computing Services team is committed to providing a safe, reliable and secure computing and mobile environment.

##Qualifications

Education:

• Undergraduate degree or College diploma in Information Systems, Computer Science or related field
• Preferred:
  • University degree in Information Systems or Computer Science
  • Professional certification or designation in server administration, cyber security, storage management, project management, business analysis, or related practice

Experience:

• 5 years of experience in a server operations environment supporting enterprise level servers and storage
• 2 years of experience managing virtualized environments
• 2 year of experience providing front-line customer service and technical support
• Preferred:
  • Experience maintaining strong security practices for servers and the data housed within an IT managed infrastructure
  • Experience supporting CBORD Food Service systems
  • Experience working in a higher education environment

Knowledge, Skills & Abilities:

• Demonstrated proficiency of network and systems operations
• Demonstrated knowledge of enterprise level network & systems security (VLANs, routing/switching, CIDR, routing protocols)
• Demonstrated ability to troubleshoot complex hardware, software and network issues
• Working knowledge to support software development environments (web application firewalls (WAFs), web engine configuration, and application deployment)
• Demonstrated proficiency in setup and management of server operating systems (Windows and Linux)
• Demonstrated familiarity with concepts around central directory services (such as LDAP and Active Directory)
• Demonstrated familiarity with implementation and management of both local and shared storage such as storage area networks using multiple protocols.
• Demonstrated familiarity with relational database management (MSSQL, MySQL)
• Demonstrated familiarity with server hardware platforms
• Demonstrated familiarity with server virtualization technologies (VMware)
• Demonstrated ability to learn, develop and support scripts in languages (PowerShell, Bash)
• Ability to write clear, concise procedural and technical documentation
• Demonstrated excellent oral and written communication skills to effectively interact with technical and non-technical users
• Ability to resolve problems and escalate issues with suggestions for further investigation and options for consideration as required
• Initiative to seek and share relevant information, opinions, and judgments
• Demonstrated ability to understand customer needs and expectations and provide excellent customer service
• Demonstrated organizational skills including ability to manage multiple competing priorities working to tight time lines with appropriate supervision
• Ability to handle frequent interruptions
• Demonstrated ability to research/investigate issues and resolve problems
• Ability to re-evaluate current procedures and suggest creative ideas for improvement
• Ability to work independently on tasks after appropriate training and with guidance
• Ability to work collaboratively in a team environment
• Ability to establish and maintain relationships with peers, contacts with access to information, and key business partners
• Ability to carry out work off hours as required with appropriate guidance and training
• Ability and willingness to stay abreast of technological development and adapt efficiently to emerging priorities and changing work methods
• Critical thinking and discernment to assess and scope areas for improvement
• Ability to support change initiatives by following new directions as directed
• Demonstrates attention to detail and accuracy
• Proven ability to interact with people in a professional, respectful and diplomatic manner
• Must have a valid driver’s license

##Background Checks

Please note, successful applicants may be required to produce a current Police Criminal Record Check from a police service prior to commencing employment.

##Western Values Diversity

The University invites applications from all qualified individuals. Western is committed to employment equity and diversity in the workplace and welcomes applications from women, members of racialized groups/visible minorities, Indigenous persons, persons with disabilities, persons of any sexual orientation, and persons of any gender identity or gender expression.

Accommodations are available for applicants with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please contact Human Resources or phone 519-661-2194.

##Please Note:

This position is an existing vacancy. This position is fully in person, on-site. We thank all applicants for their interest; however, only those chosen for an interview will be contacted.