Member Solutions Centre Representative I (Full-time, 8-month term) Henderson
Top Benefits
About the role
End Date: November 4, 2025
Grow your career with one of Manitoba's Top Employers since 2014.
At Access Credit Union, we support a professional and innovative work environment with a corporate culture that uniquely embraces empowerment, accountability, and trust. We recognize and value each employee's contributions to our success, which is why we offer competitive compensation, 100% company paid health benefits, employer-matched pension plan, continuing education, and career advancement opportunities within our credit union.
At Access Credit Union, our values are straightforward:
- Do good
- Be better
- Own it
- Move forward
The Member Solutions Centre Representative I (MSCR I) provides a high standard of financial service to existing and potential members. As the first contact on all incoming telephone calls, chats, and e-mails, the Member Solutions Centre Representative I contributes positively to the achievement of business development objectives responding to inquiries, processing transactions and promoting the full range of credit union products and services.
Key Responsibilities and Accountabilities
- Creating positive impressions as the first point of contact for members and potential members contacting Access Credit Union.
- Build member relationships by resolving member problems/inquiries over the phone, chat, email, and other forms of communication.
- Maintain thorough knowledge of and adhere to credit union policies and procedures on risk management, confidentiality, security and fraud prevention.
- Proactively respond, identify and cross-sell products and service using an advice-based approach
- Utilize open-ended questions and techniques to overcome business objections
- Refer to the appropriate credit union specialist for lending and wealth management inquiries
- Set up appointments with staff in the branches to further assist member’s or contact members on behalf of departments within the branch.
- Set up online banking for personal memberships; reset passwords and troubleshoot; and provide walkthroughs with members.
- Maintain open communication and cooperation with various Access Credit Union department staff to ensure a friendly and efficient work environment.
- Process non-registered and registered investment instructions using internal software and completing day-to-day tasks
- Balance electronic ledger on a daily basis through the banking system
- Work collaboratively with other team members to achieve organizational objectives
- Actively participate in meetings, planning and training initiatives, sharing information and ideas to build organizational achievement and success
This list is not inclusive and other tasks and/or responsibilities may be assigned by your supervisor.
Essential Qualifications
- Grade 12 diploma or equivalent
- Minimum of 1-year previous experience in customer/member service role, experience within a contact centre or financial service preferred
- Knowledge of Access Credit Union’s products and services
- Demonstrated desire to serve others in a friendly and professional manner
- Ability to identify and willingness to act upon sales and service opportunities
- Strong interpersonal and communication skills, both verbal and written
- Ability to work in fast-paced environment and perform well under pressure
- Ability to prioritize using sound judgment to make timely and effective decisions
- Proficient computer skills
- Ability to follow standardized policies and procedures
- Attention to detail with high degree of accuracy
- Basic knowledge of risk management within the financial industry
- Business Administration or other post-secondary education would be considered an asset
Employee Sub-Type
Fixed Term (Fixed Term)
Target End Date
2026-05-09
Starting Salary
$40,492.92
If you are interested in this position, apply today! Applications for the position close at 12:01 a.m. on the Job Posting End Date.
Member Solutions Centre Representative I (Full-time, 8-month term) Henderson
Top Benefits
About the role
End Date: November 4, 2025
Grow your career with one of Manitoba's Top Employers since 2014.
At Access Credit Union, we support a professional and innovative work environment with a corporate culture that uniquely embraces empowerment, accountability, and trust. We recognize and value each employee's contributions to our success, which is why we offer competitive compensation, 100% company paid health benefits, employer-matched pension plan, continuing education, and career advancement opportunities within our credit union.
At Access Credit Union, our values are straightforward:
- Do good
- Be better
- Own it
- Move forward
The Member Solutions Centre Representative I (MSCR I) provides a high standard of financial service to existing and potential members. As the first contact on all incoming telephone calls, chats, and e-mails, the Member Solutions Centre Representative I contributes positively to the achievement of business development objectives responding to inquiries, processing transactions and promoting the full range of credit union products and services.
Key Responsibilities and Accountabilities
- Creating positive impressions as the first point of contact for members and potential members contacting Access Credit Union.
- Build member relationships by resolving member problems/inquiries over the phone, chat, email, and other forms of communication.
- Maintain thorough knowledge of and adhere to credit union policies and procedures on risk management, confidentiality, security and fraud prevention.
- Proactively respond, identify and cross-sell products and service using an advice-based approach
- Utilize open-ended questions and techniques to overcome business objections
- Refer to the appropriate credit union specialist for lending and wealth management inquiries
- Set up appointments with staff in the branches to further assist member’s or contact members on behalf of departments within the branch.
- Set up online banking for personal memberships; reset passwords and troubleshoot; and provide walkthroughs with members.
- Maintain open communication and cooperation with various Access Credit Union department staff to ensure a friendly and efficient work environment.
- Process non-registered and registered investment instructions using internal software and completing day-to-day tasks
- Balance electronic ledger on a daily basis through the banking system
- Work collaboratively with other team members to achieve organizational objectives
- Actively participate in meetings, planning and training initiatives, sharing information and ideas to build organizational achievement and success
This list is not inclusive and other tasks and/or responsibilities may be assigned by your supervisor.
Essential Qualifications
- Grade 12 diploma or equivalent
- Minimum of 1-year previous experience in customer/member service role, experience within a contact centre or financial service preferred
- Knowledge of Access Credit Union’s products and services
- Demonstrated desire to serve others in a friendly and professional manner
- Ability to identify and willingness to act upon sales and service opportunities
- Strong interpersonal and communication skills, both verbal and written
- Ability to work in fast-paced environment and perform well under pressure
- Ability to prioritize using sound judgment to make timely and effective decisions
- Proficient computer skills
- Ability to follow standardized policies and procedures
- Attention to detail with high degree of accuracy
- Basic knowledge of risk management within the financial industry
- Business Administration or other post-secondary education would be considered an asset
Employee Sub-Type
Fixed Term (Fixed Term)
Target End Date
2026-05-09
Starting Salary
$40,492.92
If you are interested in this position, apply today! Applications for the position close at 12:01 a.m. on the Job Posting End Date.