Join us!

CBT Associates, a Kii Health company, is transforming mental health care by combining technology and patient-focused services. Our team supports clinicians so they can provide high-quality care to clients across Canada. Kii Health offers a full spectrum of services including primary care, mental health support, digital healthcare, patient programs, employee assistance, and more.

To learn more about CBT Associates, visit www.cbtassociates.com.

Position Summary

Reporting to the VP of Clinical Services, Mental Health, the Operations Manager will oversee clinic operations, lead administrative teams, manage systems, and ensure smooth day-to-day functioning. This role focuses on leadership, process improvement, and operational support to help clinicians deliver the best care possible.

Key Responsibilities

• Lead and mentor administrative and intake staff, promoting collaboration and professional growth
• Manage clinic scheduling, onboarding, and compliance with healthcare regulations
• Administer and optimize the Jane.app EMR platform for clinic operations
• Oversee facilities, inventory, and client management systems; support clinic relocation projects
• Liaise with building management to maintain safe and functional clinic spaces
• Create reports and dashboards to support senior leadership decision-making
• Manage clinician payouts and verify monthly statements
• Monitor financial performance and support budgeting and cost management
• Manage relationships with vendors and third-party clients, ensuring clear communication and contract compliance
• Ensure privacy, safety, and regulatory compliance across all operations
• Collaborate with marketing and outreach teams to maintain community presence and client engagement
• Serve as the first point of contact for clinicians on non-clinical matters

Qualifications

• Minimum 3 years of experience in healthcare or clinical operations, with 2+ years managing teams
• Bachelor’s degree in healthcare management, business, or related field
• Advanced Excel and data management skills; experience with Jane.app and Metabase is an asset
• Knowledge of scheduling, billing, and electronic medical/case management systems
• Proficiency with Microsoft Office and cloud-based collaboration tools
• Excellent communication skills and professional, compassionate demeanor
• Strong organizational skills, attention to detail, and ability to prioritize in a fast-paced environment
• Knowledge of privacy regulations such as PHIPA and commitment to confidentiality
• Adaptable, proactive, and able to thrive in a dynamic healthcare setting

Compensation and Benefits

• Compensation commensurate with experience and qualifications
• Eligible for competitive benefits Hybrid work model

We thank everyone who is interested in our role. Only qualified candidates will be directly contacted for this position.

Kii Health is an equal opportunity employer. We do not discriminate on the basis of race, ancestry, religion, color, national origin, gender, sexual orientation, gender orientation or expression, political belief, age, marital status, or disability status.

Kii Health is also committed to fostering a culture of belonging, which includes ensuring an accessible work environment and employment practices. If you require an accommodation in completing any pre-employment assessments or applications, interviewing or otherwise participating in the recruitment process, please email recruiting@kiihealth.ca.

Protecting the safety and welfare of employees, clients, and patients that use our services is of utmost importance to us. For this reason, final applicants will be asked to undergo a background check.