Top Benefits
About the role
First Canadian is a national organization and we are experiencing unprecedented growth!
We aim to hire bright, hard-working people who share our values. We seek employees who are committed to learning, career growth, and opportunity. We take pride in being an organization that our employees support long-term. We believe in our employees and celebrate their success by asking for employee opinions and feedback so that we continue to be a Great Place to Work.
We award our team with the following:
-Paid sick days and vacation -Competitive compensation including commission on sales -Group Retirement Savings Plan with employer match -Employee benefits -Health and Wellness spending account -Employee Assistance Program (EAP) -Educational Assistance and Career Development -Employee discount programs -A Culture Team dedicated to diversity, inclusion and employee programs -Employee recognition and appreciation events
Check out our company page for all the information on why we believe First Canadian is an employer of choice!
If you are motivated to succeed by helping people, then this is the opportunity for you!
Under the direction of the Regional Manager - Manitoba, Saskatchewan & NW Ontario, the Fixed Operation Specialist - Manitoba is a client-facing role that is customer service and sales oriented. This position is the first point of contact for service departments of assigned accounts. It provides exceptional support and knowledge transfer for our products, application methods, equipment, and our claims processes for all FCPP and mechanical breakdown claims. This is a robust role that identifies and acts on areas of opportunity for sales and training to support customer satisfaction.
Essential Responsibilities:
- Train and advise on all First Canadian related chemical applications.
- Ensure that dealers have sufficient chemical products in stock.
- Assist with any dealership product ordering requirements.
- Repair/replace any First Canadian supplied equipment.
- Working with dealerships, customers, and claims department to schedule and repair authorized Autoguard claims.
- Visit chemical applicators on a regular basis to develop and maintain good working relationships.
- Train and advise on Mechanical Breakdown, Tire and Rim, Key Fob/Remote, and Chemical claims.
- Setting up and training on First Canadian web claims portal.
- Visit Service Advisors and Service Managers on a regular basis to develop and maintain good working relationships.
- Assist with warranty claims/concerns and issues by collecting relevant information and reviewing with claims department to come to agreeable solutions.
- Develop and maintain good working relationships with the First Canadian field team and head office staff.
- Be readily available to answer any phone calls, texts, or emails, and if not immediately available, respond in a reasonable time frame.
- Work together with the First Canadian field team to help promote and increase the overall Chemical Protections, Ancillary Products, and FCPP Warranty sales.
- Be available for any requested in-dealership Chemical Protections demonstrations or required emergency dealership situations, possibly outside of regular business hours.
- Keep up with all Admin duties, including inventory, expenses, car logs, call reporting.
- Other duties as required.
Qualifications:
- Experience in the Automotive Field Required (i.e. Fixed Operations, Automotive Service Experience, detail applications experience).
- High school graduate is required.
- Sales and customer service experience is an asset.
- Ability to travel daily from home office to Dealer Accounts and field calls.
- May require frequent out of town or some overnight travel.
- Post-Secondary education in mechanics or other automotive industry discipline is a asset.
- Intermediate skill with Microsoft Office (Word/Excel) is required.
- Technical/Mechanical abilities in repairing application equipment is required.
- Fluent in English with proven verbal and written communication skills is required.
- Fluent in French is an asset with proven skills in verbal and written communication is an asset.
- Successful completion of a criminal background check, education verification and reference checks is required before employment.
Thank you for considering our organization.
If you are bilingual there will be a French and English assessment as a part of the recruitment process.
We are an equal opportunities employer and welcome applications from all suitably qualified persons. Accommodations are available upon request.
About First Canadian Financial Group
The First Canadian Financial Group has been in the creditor insurance business since 1988 with First Canadian Insurance Corporation, a national, privately held Life Insurance company that has been offering life and disability coverage to consumers through financial services offices. We entered the mechanical breakdown business over 20 years ago with Millennium Insurance Corporation.
Marketing insurance, mechanical breakdown protection and vehicle protection products, First Canadian is the largest after market group of companies to supply products to the automotive and recreational vehicle industry.
Similar jobs you might like
Top Benefits
About the role
First Canadian is a national organization and we are experiencing unprecedented growth!
We aim to hire bright, hard-working people who share our values. We seek employees who are committed to learning, career growth, and opportunity. We take pride in being an organization that our employees support long-term. We believe in our employees and celebrate their success by asking for employee opinions and feedback so that we continue to be a Great Place to Work.
We award our team with the following:
-Paid sick days and vacation -Competitive compensation including commission on sales -Group Retirement Savings Plan with employer match -Employee benefits -Health and Wellness spending account -Employee Assistance Program (EAP) -Educational Assistance and Career Development -Employee discount programs -A Culture Team dedicated to diversity, inclusion and employee programs -Employee recognition and appreciation events
Check out our company page for all the information on why we believe First Canadian is an employer of choice!
If you are motivated to succeed by helping people, then this is the opportunity for you!
Under the direction of the Regional Manager - Manitoba, Saskatchewan & NW Ontario, the Fixed Operation Specialist - Manitoba is a client-facing role that is customer service and sales oriented. This position is the first point of contact for service departments of assigned accounts. It provides exceptional support and knowledge transfer for our products, application methods, equipment, and our claims processes for all FCPP and mechanical breakdown claims. This is a robust role that identifies and acts on areas of opportunity for sales and training to support customer satisfaction.
Essential Responsibilities:
- Train and advise on all First Canadian related chemical applications.
- Ensure that dealers have sufficient chemical products in stock.
- Assist with any dealership product ordering requirements.
- Repair/replace any First Canadian supplied equipment.
- Working with dealerships, customers, and claims department to schedule and repair authorized Autoguard claims.
- Visit chemical applicators on a regular basis to develop and maintain good working relationships.
- Train and advise on Mechanical Breakdown, Tire and Rim, Key Fob/Remote, and Chemical claims.
- Setting up and training on First Canadian web claims portal.
- Visit Service Advisors and Service Managers on a regular basis to develop and maintain good working relationships.
- Assist with warranty claims/concerns and issues by collecting relevant information and reviewing with claims department to come to agreeable solutions.
- Develop and maintain good working relationships with the First Canadian field team and head office staff.
- Be readily available to answer any phone calls, texts, or emails, and if not immediately available, respond in a reasonable time frame.
- Work together with the First Canadian field team to help promote and increase the overall Chemical Protections, Ancillary Products, and FCPP Warranty sales.
- Be available for any requested in-dealership Chemical Protections demonstrations or required emergency dealership situations, possibly outside of regular business hours.
- Keep up with all Admin duties, including inventory, expenses, car logs, call reporting.
- Other duties as required.
Qualifications:
- Experience in the Automotive Field Required (i.e. Fixed Operations, Automotive Service Experience, detail applications experience).
- High school graduate is required.
- Sales and customer service experience is an asset.
- Ability to travel daily from home office to Dealer Accounts and field calls.
- May require frequent out of town or some overnight travel.
- Post-Secondary education in mechanics or other automotive industry discipline is a asset.
- Intermediate skill with Microsoft Office (Word/Excel) is required.
- Technical/Mechanical abilities in repairing application equipment is required.
- Fluent in English with proven verbal and written communication skills is required.
- Fluent in French is an asset with proven skills in verbal and written communication is an asset.
- Successful completion of a criminal background check, education verification and reference checks is required before employment.
Thank you for considering our organization.
If you are bilingual there will be a French and English assessment as a part of the recruitment process.
We are an equal opportunities employer and welcome applications from all suitably qualified persons. Accommodations are available upon request.
About First Canadian Financial Group
The First Canadian Financial Group has been in the creditor insurance business since 1988 with First Canadian Insurance Corporation, a national, privately held Life Insurance company that has been offering life and disability coverage to consumers through financial services offices. We entered the mechanical breakdown business over 20 years ago with Millennium Insurance Corporation.
Marketing insurance, mechanical breakdown protection and vehicle protection products, First Canadian is the largest after market group of companies to supply products to the automotive and recreational vehicle industry.