###Description

The Account Manager is responsible for executing the Canadian sales strategy within clearly

defined markets by targeting existing customers to upsell and cross sell the Company’s

products and services. The role holder will take a determined approach to retain and grow

the existing customer base to minimize churn, maximize retention and exceed revenue

growth targets.

###Key Responsibilities

• Serve as the primary point of contact and build long-term, value driven relationships with Dye & Durham customers and deliver exceptional customer experiences on a day-to-day basis

• Execute strategies & tactics to exceed revenue growth, customer retention, and churn targets

• Identify and convert upsell, cross-sell, and renewal opportunities to achieve sales objectives

• Proactively connect with customers through email, phone, online presentations, and in-person meetings & events to drive revenue growth, product adoption and customers satisfaction

• Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors

• Ensure the timely and successful delivery of our solutions and various projects according to customer needs and objectives

• Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders

• Forecast and report key account metrics including net revenue growth, retention rates and churn risk

• Monitor and analyze customer's usage of our product

• Responsible for working with the Sales and marketing teams to develop strategic marketing plans and ensure KPIs are being met

• Negotiate contracts and maintain accurate client records in Salesforce, keeping track of any contract updates and renewals

• Sharing feedback with the Product organization to ensure we are building with customer front of mind

###Skills, Knowledge & Expertise

• Minimum 5+ years of account management, customer success experience and/or sales, customer service in a B2B software environment (SaaS or legal experience highly desirable)

• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level

• Desire and ability to learn the functionality of Dye & Durhams products in order to facilitate training and demos to customers and prospects.

• Self-motivation, collaboration skills, and passion for exceeding customer expectations

• Strong communication and presentation skills

• Post secondary education in business, accounting, law (or a related field) or equivalent experience (beneficial)

###Job Benefits

At Dye & Durham we strive to be visionaries! As a leader in our field, we ensure our employees are ready for the next challenge in their journey with us by offering internal and external training opportunities. We offer competitive salaries and a whole host of benefits including healthcare, pension, company discounts, wellness programs, and paid days off to move house or volunteer for your favourite charity.

In line with the amended Employment Standards Act 2000, the salary range for this role is:

$85000 - $10000, dependent on assessment of skills during the interview process, with an additional OTE of 100%.

Dye & Durham does not currently use AI to screen candidates as part of the selection process.

This advertisement specifically relates to an existing vacancy.

Do you share our DNA?

• We ask how tomorrow can be better than today
• We are passionate about solving our customer's challenges
• Our ideas break boundaries
• We value different perspectives and encourage dialogue
• We take ownership and celebrate together

#DDhp

###About Dye & Durham

Dye & Durham is a global leader in legal technology. The company’s three categories of integrated solutions – practice management, data insights and due diligence, and client onboarding – give solicitors the essential tools they need to run their firms, from client acquisition to case management and legal accounting, and everything in between.

Trusted by thousands of legal practitioners globally, Dye & Durham helps law firms achieve more growth with less effort.