Senior Director Credit & Collections Operations
About the role
Are you a kid at heart looking to build a career with a leading global children's toy, entertainment and digital gaming company?
At Spin Master, our unwavering commitment to open mindedness, integrity and innovation is a great part of what has made us an industry leader. How do we stay ahead of the pack? By hiring the best and brightest minds—and that’s why we want you!
Job Description:
What will you work on?
We are seeking a forward-thinking and results-driven Senior Director, Credit Collections Operations to lead and transform legacy processes, modernizing our systems and tools. You will be driving process improvements that enhance efficiency and scalability across our Order-to Cash ecosystem while ensuring positive customer experiences.
This is a highly visible leadership role that requires strategic thinking, strong change management skills, and deep operational expertise in credit risk assessment and collections best practices.
As a key member of the Finance leadership team, you will shape the future of our credit risk and collections operations—driving enterprise-wide alignment, operational excellence, and digital innovation to support business scalability and financial performance.
How will you create impact?
- Set the vision for a future-state credit and collections organization that is agile, data-driven, and technology-enabled.
- Collaborate with senior finance and commercial leaders to align transformation goals with broader business priorities.
- Lead cross-functional initiatives to unify teams, standardize global processes, and align policies and practices.
- Own the roadmap for modernizing credit and collections processes, policies, and controls.
- Lead the optimization of technology platforms (e.g., SAP, High Radius, etc.) to automate workflows, improve visibility, and reduce manual effort.
- Leverage data and analytics to enhance credit decisioning, improve collection effectiveness, and reduce DSO.
- Ensure compliance with internal policies, controls, and external regulatory requirements related to credit and collections activities.
- Establish and monitor KPIs to track progress toward transformation milestones and financial outcomes.
- Drive and manage continuous improvement initiatives to optimize working capital, cash flow, and operational efficiency.
- Provide leadership, guidance, and mentorship to the credit and collections team, fostering a culture of accountability, collaboration, and continuous improvement – including setting performance expectations, conducting reviews, and providing development opportunities.
What are your skills and experience?
- Bachelor’s degree in business administration, accounting or a related field, advanced degree/certifications preferred
- Minimum 10-15 years progressive experience in finance operations, experience in credit and collections preferred, global public company also preferred
- Proven experience leading large scale transformation or integration initiatives in a global or matrixed organization
- Demonstrated success in implementing digital tools and automation in finance, OTC area preferred
- Strong leadership presence with an ability to influence and drive cross-functional alignment
- Excellent analytical, communication and project management skills
- Ability to prioritize tasks, manage multiple projects simultaneously and meet deadlines in a fast-paced environment.
#LI-Hybrid #LI-HM1
What you can expect from us:
Our mission is to Make Life More Fun with a vision to push the boundaries of innovation, creativity, and fun.
- Growth and Career Opportunities
- Flexible Work Hours
- Innovation, Collaboration and Fun
- Comprehensive Benefits
- Other fun Perks!
What’s it like to work here?
Spin Master is a fast-paced, hands-on organization that provides many great opportunities for impactful decision-making; though our challenging start-up atmosphere isn’t for everyone, we have a proven record of opportunities for future advancement and internal transfers for our passionate and results driven team.
Everyone is welcome in our sandbox and we are committed to an accessible and inclusive hiring process that provides reasonable accommodation to all applicants.
Spin Master strives to create an accessible and inclusive application and selection process and is committed to working with and providing reasonable accommodation to job applicants who may require provisions to participate in the recruitment, selection and/or assessment processes. Should you require an accommodation, please contact our Talent Acquisition team, by email at TAinquiries@spinmaster.com or by phone at 416 364-6002 and we will work with you to meet your accessibility needs.
Follow us on Instagram and Twitter @SpinMaster to stay up to date on Spin Master career opportunities.
We do appreciate all interest; however only those selected for interview will be contacted.
About Spin Master
Spin Master Corp. (TSX:TOY) is a leading global children's entertainment company, creating exceptional play experiences through its three creative centres: Toys, Entertainment and Digital Games. With distribution in over 100 countries, Spin Master is best known for award-winning brands PAW Patrol®, Hatchimals®, Bakugan®, Kinetic Sand®, Air Hogs®, Melissa & Doug®, Rubik’s® Cube and GUND®, and is the global toy licensee for other popular properties. Spin Master Entertainment creates and produces compelling multiplatform content, through its in-house studio and partnerships with outside creators, including the preschool franchise PAW Patrol, and numerous other original shows, short-form series and feature films. The Company has an established presence in digital games, anchored by the Toca Boca® and Sago Mini® brands, offering open-ended and creative game and educational play in digital environments. Through Spin Master Ventures, the Company makes minority investments globally in emerging companies and start-ups. With 29 offices spanning nearly 20 countries, Spin Master employs close to 3,000 team members globally. For more information visit spinmaster.com or follow-on Instagram, Facebook and Twitter @spinmaster.
Senior Director Credit & Collections Operations
About the role
Are you a kid at heart looking to build a career with a leading global children's toy, entertainment and digital gaming company?
At Spin Master, our unwavering commitment to open mindedness, integrity and innovation is a great part of what has made us an industry leader. How do we stay ahead of the pack? By hiring the best and brightest minds—and that’s why we want you!
Job Description:
What will you work on?
We are seeking a forward-thinking and results-driven Senior Director, Credit Collections Operations to lead and transform legacy processes, modernizing our systems and tools. You will be driving process improvements that enhance efficiency and scalability across our Order-to Cash ecosystem while ensuring positive customer experiences.
This is a highly visible leadership role that requires strategic thinking, strong change management skills, and deep operational expertise in credit risk assessment and collections best practices.
As a key member of the Finance leadership team, you will shape the future of our credit risk and collections operations—driving enterprise-wide alignment, operational excellence, and digital innovation to support business scalability and financial performance.
How will you create impact?
- Set the vision for a future-state credit and collections organization that is agile, data-driven, and technology-enabled.
- Collaborate with senior finance and commercial leaders to align transformation goals with broader business priorities.
- Lead cross-functional initiatives to unify teams, standardize global processes, and align policies and practices.
- Own the roadmap for modernizing credit and collections processes, policies, and controls.
- Lead the optimization of technology platforms (e.g., SAP, High Radius, etc.) to automate workflows, improve visibility, and reduce manual effort.
- Leverage data and analytics to enhance credit decisioning, improve collection effectiveness, and reduce DSO.
- Ensure compliance with internal policies, controls, and external regulatory requirements related to credit and collections activities.
- Establish and monitor KPIs to track progress toward transformation milestones and financial outcomes.
- Drive and manage continuous improvement initiatives to optimize working capital, cash flow, and operational efficiency.
- Provide leadership, guidance, and mentorship to the credit and collections team, fostering a culture of accountability, collaboration, and continuous improvement – including setting performance expectations, conducting reviews, and providing development opportunities.
What are your skills and experience?
- Bachelor’s degree in business administration, accounting or a related field, advanced degree/certifications preferred
- Minimum 10-15 years progressive experience in finance operations, experience in credit and collections preferred, global public company also preferred
- Proven experience leading large scale transformation or integration initiatives in a global or matrixed organization
- Demonstrated success in implementing digital tools and automation in finance, OTC area preferred
- Strong leadership presence with an ability to influence and drive cross-functional alignment
- Excellent analytical, communication and project management skills
- Ability to prioritize tasks, manage multiple projects simultaneously and meet deadlines in a fast-paced environment.
#LI-Hybrid #LI-HM1
What you can expect from us:
Our mission is to Make Life More Fun with a vision to push the boundaries of innovation, creativity, and fun.
- Growth and Career Opportunities
- Flexible Work Hours
- Innovation, Collaboration and Fun
- Comprehensive Benefits
- Other fun Perks!
What’s it like to work here?
Spin Master is a fast-paced, hands-on organization that provides many great opportunities for impactful decision-making; though our challenging start-up atmosphere isn’t for everyone, we have a proven record of opportunities for future advancement and internal transfers for our passionate and results driven team.
Everyone is welcome in our sandbox and we are committed to an accessible and inclusive hiring process that provides reasonable accommodation to all applicants.
Spin Master strives to create an accessible and inclusive application and selection process and is committed to working with and providing reasonable accommodation to job applicants who may require provisions to participate in the recruitment, selection and/or assessment processes. Should you require an accommodation, please contact our Talent Acquisition team, by email at TAinquiries@spinmaster.com or by phone at 416 364-6002 and we will work with you to meet your accessibility needs.
Follow us on Instagram and Twitter @SpinMaster to stay up to date on Spin Master career opportunities.
We do appreciate all interest; however only those selected for interview will be contacted.
About Spin Master
Spin Master Corp. (TSX:TOY) is a leading global children's entertainment company, creating exceptional play experiences through its three creative centres: Toys, Entertainment and Digital Games. With distribution in over 100 countries, Spin Master is best known for award-winning brands PAW Patrol®, Hatchimals®, Bakugan®, Kinetic Sand®, Air Hogs®, Melissa & Doug®, Rubik’s® Cube and GUND®, and is the global toy licensee for other popular properties. Spin Master Entertainment creates and produces compelling multiplatform content, through its in-house studio and partnerships with outside creators, including the preschool franchise PAW Patrol, and numerous other original shows, short-form series and feature films. The Company has an established presence in digital games, anchored by the Toca Boca® and Sago Mini® brands, offering open-ended and creative game and educational play in digital environments. Through Spin Master Ventures, the Company makes minority investments globally in emerging companies and start-ups. With 29 offices spanning nearly 20 countries, Spin Master employs close to 3,000 team members globally. For more information visit spinmaster.com or follow-on Instagram, Facebook and Twitter @spinmaster.