Company Description

One of Canada's Best Diversity Employers and Greater Toronto's Top Employers for many consecutive years, William Osler Health System (Osler) provides a safe and supportive health care network to grow your career. Osler is nationally recognized for its commitment to patient safety and is Accredited with Exemplary Standing, the highest rating a Canadian hospital can receive. As a major Ontario hospital system, and home to some of the biggest specialty and emergency departments in the country, Osler serves the 1.3 million residents of Brampton, Etobicoke and surrounding communities. We are proud to offer you incredible exposure to best-in-class health care delivery and challenging hands-on opportunities to stay at the top of your game.

A hospital system built for and by the community, we continue to expand our services to meet the needs of a growing population, creating opportunities for increased hands-on skills development, cross-department training and promotional opportunities. Guided by our accomplished senior leadership team, together we are driving our vision of patient-inspired health care without boundaries.

At Osler, we invest in careers that go beyond where health care professionals like you can achieve their goals and find deep personal and professional fulfillment. Join our team today!

Job Description

The Accounts Receivable Clerk is responsible for hospital billings, collections and related clerical support including OHIP, Insurance, government (WSIB, Federal Government), other Province Billing and other patient and sundry billings, Patient contact, as required, in a high volume, fast paced, computerized, dynamic large hospital environment.

• Perform all accounting functions related to Billing/adjustments & Collections for all types of hospital related revenues - Including OHIP, Insurance, WSIB, Federal Government, Other Province, Preferred Accommodation, Chronic/ALC, Ambulance billings, Devices, Telephone and other patient and sundry and patient billings on a timely basis

• Adheres to cash handling and reconciliation procedures

• Meeting departmental targets for assigned accounts – Collections, Payment Processing & Claims

• Direct contact with Patients for follow up and discussion of Hospital Charges

• Creating and processing of transaction batches in Meditech for charges, receipts, refunds and adjustments

• Reconcile daily cash receipts with daily system summary and prepare monthly spread sheets

• Collection and system update of patient demographic and insurance information

• Work with patients and families in a compassionate manner to resolve billing issues and request payments for Hospital services

• Coverage of all other Finance clerk tasks as per operational requirements

• Assignment of additional projects/duties from time to time as required. E.g. claims, mails, invoice printing

• Closing/Running Month End reports

• Verify and prepare a monthly cheque requisition for all patient refunds

• Manages large transaction volumes while maintaining high attention to detail and accuracy

• Provides excellent customer service to vendors, volunteers and other internal and external stakeholders, using appropriate communication methods to respond in a timely, helpful and courteous manner

• Works closely with other team members to coordinate responsibilities and prioritize tasks, ensuring all key deadlines are met. Promotes knowledge sharing and continuous learning within the team

• Cross trains co-op students and/or team mates, and reviews their work to ensure accuracy

• Must be able to travel between and work at all hospital locations as required

Qualifications

• Completion of two (2) year post-secondary education in a related field, such as accounting. Diploma/Certificate

• Intermediate math and accounting knowledge – Level l Financial and Cost Accounting completed

• Minimum two (2) years' experience with computerized accounts receivable, billing and collections role processes in a fast paced large organization required

• Experience in integrated billing systems, Meditech preferred

• Advanced working knowledge of Excel and other MS Office products, including Outlook required

• Proven success in handling high volume of calls with a sense of urgency

• Knowledge and understanding of legal policies, procedures, By-laws, regulations and legislation.

• Applies professional judgment and problem-solving skills to identify issues and deficiencies, resolve basic issues to patient's/client's satisfaction, and escalate appropriate matters to supervisor.

• Demonstrated excellent analytical skills, effective communication skills both written and oral as well as technical

• Excellent attendance, punctuality and work record

• Excellent keyboarding skills required (alphanumeric) – 60wpm

• Proven ability to demonstrate Osler core values

• Enthusiastic, positive, solutions-focused with a 'can do' attitude, able to work independently and in a team

• Strong organizational skills, commitment to meeting deadlines, ability to prioritize, and attention to detail

• Must be able to accomplish tasks within strict deadlines

• Must demonstrate Osler's Values of Respect, Excellence, Service, Compassion, Innovation and Collaboration

Additional Information

Hours: Currently days in a hybrid role that functions remotely but requires essential, regular onsite weekly work (subject to change in accordance with operational requirements)

Hybrid: Roles that function remotely, but require essential, regular onsite weekly work

Salary:
Minimum: $26.36 hourly
Maximum: $27.86 hourly

Application deadline: October 6, 2025

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Osler values inclusivity and diversity in the workplace. We welcome and encourage applicants from diverse backgrounds. We are committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act. If you require an accommodation at any stage of the recruitment process, please notify Human Resources at human.resources@williamoslerhs.ca.

While we thank all applicants, only those selected for an interview will be contacted. Any information obtained during the course of recruitment will be used for employment recruitment purposes only, and not for any other purpose.