Client Service Specialist
Top Benefits
About the role
JOB POSTING: 2026-30-05
- INTERNAL/EXTERNAL
- Food Bank
- Client Service Specialist
- Wage: $22.00 per hour
- Part Time: 20 hours per week, Monday to Friday, 12:00 PM to 4:00 PM
- Permanent
Provide support to clients accessing Food Bank resources Join the team at Archway Come Help Us Help People
Location: Abbotsford
The Client Services Specialist reports to the Program Supervisor and is part of a skilled team that supports individuals and families who are facing issues of food security, poverty, social isolation and opportunity. This position works as a member of a team to create access to food and use a client-centered approach to support individuals and various programs supporting the Ethical Food Banking Code.
The position is involved in the daily operations of the Archway Food Bank and the programs it runs, primarily food distribution and client services. This includes initial greeting of new clients and directing them to the Client Services Navigator. The Client Services Specialist will value all people and their diversity and will demonstrate this in providing service in a trauma-informed, timely, courteous, and friendly manner. The Client Services Specialist will be a versatile and flexible member of the team capable of supporting all food access programs. In addition, the Client Services Specialist supports the Manager, Food Security in providing a client-centered, human rights, social justice–based approach to supporting individuals and families.
Your Role:
Archway’s Client Service Specialist with the Food Bank contributes by:
- Fulfilling one of three Client Services roles that are scheduled on daily rotation in the morning and afternoon by Client Services Lead. These roles- Desk, Outside, and Finisher- work together to ensure smooth, client-centered food distribution.
- Supporting Client Services program lead in assisting with client intake for food distribution programs, collecting client information, opening client files, and entering client information into the client database (Link2Feed).
- Providing support to the Fresh Food Recovery program by ensuring the recovery of food is recovered for safe consumption, safe handling, and proper labeling.
- Providing support and direction to volunteers, ensuring compliance with Food Banks Canada’s Ethical Food Banking Code.
- Providing flexible coverage for one or several of the following programs: Food Distribution, Fresh-Food Recovery, Hamper Distribution, Home Delivery and Administration, including greeting clients and directing new clients to the Client Service Navigator.
- Connecting clients with food distribution programs such as Christmas Bureau, Bulk Buy, satellite locations and Home Delivery, or connects them with the Client Services Navigator as needed.
This position is a great fit for someone who is compassionate, client-centered, and committed to supporting individuals and families accessing food resources.
###Our Offer
- Wage: $22.00 per hour
- A part-time position at 20 hours per week, availability Mondays to Fridays, from 12:00 PM to 4:00 PM.
- Permanent
Benefits include:
- Three weeks’ pro-rated vacation.
- Three pro-rated wellness days per year.
- Pro-rated sick leave days per year.
- Opportunity to exchange a statutory holiday for a cultural day celebration.
- A great benefits plan with a health care spending account.
- Employee and Family Assistance Program.
- Access to online wellness resources including newsletters, physical health videos and wellness events.
- Free use of Archway’s wellness equipment.
- Great in-house training opportunities.
- Rewarding work in a positive and supportive environment.
- Work/Life balance.
###Getting an Interview–you will be considered if you have:
- Minimum of a High School Diploma or equivalent experience.
- Successful completion of Safe Food Handling course (Food Banks Canada).
- 2 years’ experience in a customer service position.
- Experience using Microsoft Office.
- Experience working with vulnerable populations is preferred.
- Experience coordinating and directing volunteers is an asset.
The Job Requires you to have:
- Well-developed verbal, written, and active listening skills; able to communicate effectively and respectfully with people from a variety of backgrounds.
- Good organization, planning and time management skills.
- Ability to build relationships and build rapport with clients, volunteers, suppliers, and other stakeholders, while maintaining professional boundaries.
- Good computer competency; able to use Microsoft Office365, and virtual meeting platforms such as Microsoft Teams and database systems.
- Strong ability to work independently and as part of a team.
- Good understanding of safe working procedures and the ability to inform new staff on those requirements.
- Knowledge of the issues, barriers and impacts encompassing food insecurity, homelessness, and housing.
- Ability to communicate in a language other than English is an asset.
- Knowledge of effective coaching, mentorship and relationship building practices.
- Able to navigate challenging conversations and sensitive topics.
- Able to effectively interact in a diplomatic, collaborative, professional and results-oriented manner.
- A satisfactory Criminal Records Check is a condition of employment.
###How to Apply
Interested applicants are to reference Posting # 2026-30-05 i****n the subject line.
**Please submit your cover letter and resume to:**jobpostings@archway.ca
Closing date is Sunday, March 29th
No phone calls please. Only short-listed applicants will be contacted.
Must be legally entitled to work in Canada
###Diversity Statement
Archway’s goal is to be a diverse workforce that is representative, at all job levels, of the people we serve. Equity and diversity are essential to excellence. An open and diverse community fosters the inclusion of voices that have been underrepresented or discouraged.
We encourage applications from members of groups that have been marginalized on any grounds enumerated under the B.C. Human Rights Code, including sex, sexual orientation, gender identity or expression, racialization, disability, political belief, religion, marital or family status, age, and/or status as a First Nation, Metis, Inuit, or Indigenous person.
We are committed to investing in the mental health and wellbeing of our employees.
About Archway Community Services
Registered in 1969, Archway Community Services is a non-profit, multi-service, multi-funded community based social service agency.
Our 400+ staff members and 1000+ volunteers provide services at 24 locations in Abbotsford, Chilliwack, Mission, Langley and Chandigarh, India.
Who Do We Help? Each year thousands come through our doors looking for help through one or more of our 90+ programs.
From newborn babies to seniors – we help people of all ages. From those escaping violence to people struggling with addictions – we help people in crisis. From newcomers in Canada to people with diverse disabilities – we help people feel like they belong.
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Client Service Specialist
Top Benefits
About the role
JOB POSTING: 2026-30-05
- INTERNAL/EXTERNAL
- Food Bank
- Client Service Specialist
- Wage: $22.00 per hour
- Part Time: 20 hours per week, Monday to Friday, 12:00 PM to 4:00 PM
- Permanent
Provide support to clients accessing Food Bank resources Join the team at Archway Come Help Us Help People
Location: Abbotsford
The Client Services Specialist reports to the Program Supervisor and is part of a skilled team that supports individuals and families who are facing issues of food security, poverty, social isolation and opportunity. This position works as a member of a team to create access to food and use a client-centered approach to support individuals and various programs supporting the Ethical Food Banking Code.
The position is involved in the daily operations of the Archway Food Bank and the programs it runs, primarily food distribution and client services. This includes initial greeting of new clients and directing them to the Client Services Navigator. The Client Services Specialist will value all people and their diversity and will demonstrate this in providing service in a trauma-informed, timely, courteous, and friendly manner. The Client Services Specialist will be a versatile and flexible member of the team capable of supporting all food access programs. In addition, the Client Services Specialist supports the Manager, Food Security in providing a client-centered, human rights, social justice–based approach to supporting individuals and families.
Your Role:
Archway’s Client Service Specialist with the Food Bank contributes by:
- Fulfilling one of three Client Services roles that are scheduled on daily rotation in the morning and afternoon by Client Services Lead. These roles- Desk, Outside, and Finisher- work together to ensure smooth, client-centered food distribution.
- Supporting Client Services program lead in assisting with client intake for food distribution programs, collecting client information, opening client files, and entering client information into the client database (Link2Feed).
- Providing support to the Fresh Food Recovery program by ensuring the recovery of food is recovered for safe consumption, safe handling, and proper labeling.
- Providing support and direction to volunteers, ensuring compliance with Food Banks Canada’s Ethical Food Banking Code.
- Providing flexible coverage for one or several of the following programs: Food Distribution, Fresh-Food Recovery, Hamper Distribution, Home Delivery and Administration, including greeting clients and directing new clients to the Client Service Navigator.
- Connecting clients with food distribution programs such as Christmas Bureau, Bulk Buy, satellite locations and Home Delivery, or connects them with the Client Services Navigator as needed.
This position is a great fit for someone who is compassionate, client-centered, and committed to supporting individuals and families accessing food resources.
###Our Offer
- Wage: $22.00 per hour
- A part-time position at 20 hours per week, availability Mondays to Fridays, from 12:00 PM to 4:00 PM.
- Permanent
Benefits include:
- Three weeks’ pro-rated vacation.
- Three pro-rated wellness days per year.
- Pro-rated sick leave days per year.
- Opportunity to exchange a statutory holiday for a cultural day celebration.
- A great benefits plan with a health care spending account.
- Employee and Family Assistance Program.
- Access to online wellness resources including newsletters, physical health videos and wellness events.
- Free use of Archway’s wellness equipment.
- Great in-house training opportunities.
- Rewarding work in a positive and supportive environment.
- Work/Life balance.
###Getting an Interview–you will be considered if you have:
- Minimum of a High School Diploma or equivalent experience.
- Successful completion of Safe Food Handling course (Food Banks Canada).
- 2 years’ experience in a customer service position.
- Experience using Microsoft Office.
- Experience working with vulnerable populations is preferred.
- Experience coordinating and directing volunteers is an asset.
The Job Requires you to have:
- Well-developed verbal, written, and active listening skills; able to communicate effectively and respectfully with people from a variety of backgrounds.
- Good organization, planning and time management skills.
- Ability to build relationships and build rapport with clients, volunteers, suppliers, and other stakeholders, while maintaining professional boundaries.
- Good computer competency; able to use Microsoft Office365, and virtual meeting platforms such as Microsoft Teams and database systems.
- Strong ability to work independently and as part of a team.
- Good understanding of safe working procedures and the ability to inform new staff on those requirements.
- Knowledge of the issues, barriers and impacts encompassing food insecurity, homelessness, and housing.
- Ability to communicate in a language other than English is an asset.
- Knowledge of effective coaching, mentorship and relationship building practices.
- Able to navigate challenging conversations and sensitive topics.
- Able to effectively interact in a diplomatic, collaborative, professional and results-oriented manner.
- A satisfactory Criminal Records Check is a condition of employment.
###How to Apply
Interested applicants are to reference Posting # 2026-30-05 i****n the subject line.
**Please submit your cover letter and resume to:**jobpostings@archway.ca
Closing date is Sunday, March 29th
No phone calls please. Only short-listed applicants will be contacted.
Must be legally entitled to work in Canada
###Diversity Statement
Archway’s goal is to be a diverse workforce that is representative, at all job levels, of the people we serve. Equity and diversity are essential to excellence. An open and diverse community fosters the inclusion of voices that have been underrepresented or discouraged.
We encourage applications from members of groups that have been marginalized on any grounds enumerated under the B.C. Human Rights Code, including sex, sexual orientation, gender identity or expression, racialization, disability, political belief, religion, marital or family status, age, and/or status as a First Nation, Metis, Inuit, or Indigenous person.
We are committed to investing in the mental health and wellbeing of our employees.
About Archway Community Services
Registered in 1969, Archway Community Services is a non-profit, multi-service, multi-funded community based social service agency.
Our 400+ staff members and 1000+ volunteers provide services at 24 locations in Abbotsford, Chilliwack, Mission, Langley and Chandigarh, India.
Who Do We Help? Each year thousands come through our doors looking for help through one or more of our 90+ programs.
From newborn babies to seniors – we help people of all ages. From those escaping violence to people struggling with addictions – we help people in crisis. From newcomers in Canada to people with diverse disabilities – we help people feel like they belong.