About the role
Service Technician / Senior Field Representative, Technology Services - Downtown Toronto Territory
The Service Technician services and repairs a variety of office equipment (Multi-Function Printers) at customer locations, usually within a specific geographic area. May be viewed as specialist on certain products
.Responsibilities
- :Specializes in the servicing and repair of a core set of complex low volume multi-functional devices and may be required to service and repair mid-volume devices based on regional business needs
- ;Performs a full range of servicing and repair service procedures including diagnostics, installation, removal and retrofits on a core set of complex low volume multi-functional devices
- .Manages territory, inventory and customer relationships
- ;Achieves expected productivity levels associated with assigned workload and level of experience
- ;Completes technical training on new equipment as assigned
- ;Other duties as assigned by manager
- .Maintains and manages own parts inventory with a high degree of accuracy
- .Adheres to territory back-up plans
- .Completes all required administrative tasks in an accurate and timely manner
- .Interacts with external customers for the purpose of determining service needs on equipment and ensuring overall high level of customer satisfaction with the service performed
- .Maintains productive, professional relationship with all customer and company personnel
- .Performs troubleshooting and repairs or replaces equipment components as necessary on B&W, color and multifunctional devices
- .Completes technical training on new equipment as assigned
.Qualifications
- :Post-Secondary Education in the area of technical specializatio
- n3 years related experience including a minimum of 2 years as an Associate Service Technicia
nKnowledge, Skills and Abilities
- :Requires an excellent working knowledge of electro-mechanical devices and electronic
- sStrong interpersonal and verbal communications skill
- sRequires "solid" knowledge of assigned equipmen
- tSkilled methodical approach to resolving problem
- sExcellent customer service skills including ability to follow up to ensure closure of issue
- sSkilled ability to read and comprehend written technical information in the form of technical manuals, parts books and relevant publication
- sHigh degree of mechanical aptitude, highly focused and driven to lear
- nAbility to work independently, as part of a team and take initiative to improve the customer experienc
- eStrong attention to detail and good visual skills for assessing image qualit
- yAbility to access/service equipment which may be in low, high, cramped or otherwise inconvenient location
- sAbility to act diplomatically in a professional corporate environmen
- tBe highly organized with excellent time managemen
- tContinuously upgrading knowledge of Ricoh product
sOther Requirements
- :Requires a valid driver's license and as applicable, a minimum level of auto insurance coverage per RICOH policy for positions utilizing personal vehicles while for company business
- .Extensive daily travel in an automobile between customer locations is usually required. Assignment of a "walking territory" within a limited urban area would require extensive travel by foot
- .Shift work, overtime, stand-by and/or on-call may be required
- .Physical effort is required to move objects on wheels that may weigh up to 400 pounds and be able to lift and carry objects that weigh up to 50 pounds. Requires frequent walking, standing, bending, reaching and lifting when installing equipment, i.e. computers, controllers, color laser copiers, projectors, etc. Frequent stooping, bending, squatting and kneeling are required to service equipment at floor level
- .Tool cases and assorted service related tools weighing in the range of 25 to 50 pounds must be carried to a variety of machine locations
- .A high level of dexterity is required in the regular use of a variety of hand tools. These tools will include, but are not limited to, screwdrivers, pliers, wrenches and some electronic testing equipment. There is an emphasis on fine-motor skills for work on small electronic and mechanical components
.
About Ricoh Canada Inc.
There’s no such thing as too much information. We bring people, processes, and technology together to turn TMI into powerful results.
At Ricoh, we unlock the power of information so organizations can unlock the full potential of their people. We're a leader in information management and digital services, creating competitive advantage for over 1.4 million businesses across the globe.
Our team of 90,000 employees serve a vast array of industries, using an innovative mix of people, processes, and technology to free trapped and hidden insights. We believe having access to the right information translates to better business agility, more human experiences, and the ability to thrive in today's age of hybrid and borderless work. At Ricoh, there's no such thing as TMI. #WeLoveTMI https://www.ricoh.ca/en
Nous n’avons jamais trop d’information. Nous réunissons les gens, les processus et la technologie pour transformer l’information en puissants résultats.
Chez Ricoh, nous libérons le pouvoir de l’information pour que les organisations puissent exploiter pleinement le potentiel de leur personnel. Nous sommes un chef de file dans les services de gestion de l’information et les services numériques et permettons à plus de 1,4 million d’entreprises partout dans le monde d’acquérir un avantage concurrentiel.
Notre équipe de 90 000 employés sert un vaste éventail d’industries grâce à la diversité et à l’innovation de ses talents, de ses processus, de ses technologies et de l’information cachée et libérée. Nous croyons que l’accès à la bonne information se traduit par une grande agilité opérationnelle, par des expériences plus humaines et par la capacité à prospérer en cette époque actuelle de travail hybride et sans frontières. Chez Ricoh, nous n’avons jamais trop d’information.
About the role
Service Technician / Senior Field Representative, Technology Services - Downtown Toronto Territory
The Service Technician services and repairs a variety of office equipment (Multi-Function Printers) at customer locations, usually within a specific geographic area. May be viewed as specialist on certain products
.Responsibilities
- :Specializes in the servicing and repair of a core set of complex low volume multi-functional devices and may be required to service and repair mid-volume devices based on regional business needs
- ;Performs a full range of servicing and repair service procedures including diagnostics, installation, removal and retrofits on a core set of complex low volume multi-functional devices
- .Manages territory, inventory and customer relationships
- ;Achieves expected productivity levels associated with assigned workload and level of experience
- ;Completes technical training on new equipment as assigned
- ;Other duties as assigned by manager
- .Maintains and manages own parts inventory with a high degree of accuracy
- .Adheres to territory back-up plans
- .Completes all required administrative tasks in an accurate and timely manner
- .Interacts with external customers for the purpose of determining service needs on equipment and ensuring overall high level of customer satisfaction with the service performed
- .Maintains productive, professional relationship with all customer and company personnel
- .Performs troubleshooting and repairs or replaces equipment components as necessary on B&W, color and multifunctional devices
- .Completes technical training on new equipment as assigned
.Qualifications
- :Post-Secondary Education in the area of technical specializatio
- n3 years related experience including a minimum of 2 years as an Associate Service Technicia
nKnowledge, Skills and Abilities
- :Requires an excellent working knowledge of electro-mechanical devices and electronic
- sStrong interpersonal and verbal communications skill
- sRequires "solid" knowledge of assigned equipmen
- tSkilled methodical approach to resolving problem
- sExcellent customer service skills including ability to follow up to ensure closure of issue
- sSkilled ability to read and comprehend written technical information in the form of technical manuals, parts books and relevant publication
- sHigh degree of mechanical aptitude, highly focused and driven to lear
- nAbility to work independently, as part of a team and take initiative to improve the customer experienc
- eStrong attention to detail and good visual skills for assessing image qualit
- yAbility to access/service equipment which may be in low, high, cramped or otherwise inconvenient location
- sAbility to act diplomatically in a professional corporate environmen
- tBe highly organized with excellent time managemen
- tContinuously upgrading knowledge of Ricoh product
sOther Requirements
- :Requires a valid driver's license and as applicable, a minimum level of auto insurance coverage per RICOH policy for positions utilizing personal vehicles while for company business
- .Extensive daily travel in an automobile between customer locations is usually required. Assignment of a "walking territory" within a limited urban area would require extensive travel by foot
- .Shift work, overtime, stand-by and/or on-call may be required
- .Physical effort is required to move objects on wheels that may weigh up to 400 pounds and be able to lift and carry objects that weigh up to 50 pounds. Requires frequent walking, standing, bending, reaching and lifting when installing equipment, i.e. computers, controllers, color laser copiers, projectors, etc. Frequent stooping, bending, squatting and kneeling are required to service equipment at floor level
- .Tool cases and assorted service related tools weighing in the range of 25 to 50 pounds must be carried to a variety of machine locations
- .A high level of dexterity is required in the regular use of a variety of hand tools. These tools will include, but are not limited to, screwdrivers, pliers, wrenches and some electronic testing equipment. There is an emphasis on fine-motor skills for work on small electronic and mechanical components
.
About Ricoh Canada Inc.
There’s no such thing as too much information. We bring people, processes, and technology together to turn TMI into powerful results.
At Ricoh, we unlock the power of information so organizations can unlock the full potential of their people. We're a leader in information management and digital services, creating competitive advantage for over 1.4 million businesses across the globe.
Our team of 90,000 employees serve a vast array of industries, using an innovative mix of people, processes, and technology to free trapped and hidden insights. We believe having access to the right information translates to better business agility, more human experiences, and the ability to thrive in today's age of hybrid and borderless work. At Ricoh, there's no such thing as TMI. #WeLoveTMI https://www.ricoh.ca/en
Nous n’avons jamais trop d’information. Nous réunissons les gens, les processus et la technologie pour transformer l’information en puissants résultats.
Chez Ricoh, nous libérons le pouvoir de l’information pour que les organisations puissent exploiter pleinement le potentiel de leur personnel. Nous sommes un chef de file dans les services de gestion de l’information et les services numériques et permettons à plus de 1,4 million d’entreprises partout dans le monde d’acquérir un avantage concurrentiel.
Notre équipe de 90 000 employés sert un vaste éventail d’industries grâce à la diversité et à l’innovation de ses talents, de ses processus, de ses technologies et de l’information cachée et libérée. Nous croyons que l’accès à la bonne information se traduit par une grande agilité opérationnelle, par des expériences plus humaines et par la capacité à prospérer en cette époque actuelle de travail hybride et sans frontières. Chez Ricoh, nous n’avons jamais trop d’information.