Application Deadline: 11/06/2025

Address: 33 Dundas Street West

Job Family Group: Customer Solutions

Bilingual (French & English) communications skills - an asset not mandatory

The **Senior****Manager Strategic Programs & Partnerships – Home Finance ** provides subject matter expertise in the design, development, management, and implementation of assigned projects from business case development through execution. Works across BMO to deliver specific project/program business results in alignment with overall group goals.

• Fosters a culture aligned to BMO purpose, values and strategy and role models BMO values and behaviours in all that they do.

• Ensures alignment between values and behaviour that fosters diversity and inclusion.

• Regularly connects work to BMO’s purpose, sets inspirational goals, defines clear expected outcomes, and ensures clear accountability for follow through.

• Builds interdependent teams that collaborate across functional and operating groups to create the highest value for all stakeholders.

• Attracts, retains, and enables the career development of top talent.

• Improves team performance, recognizes and rewards performance, coaches employees, supports their development, and manages poor performance.

• Develops long term (3-5 years) strategic recommendations to optimally position BMO and pursue market opportunities.

• Positions BMO as a leader within the target market (including internal and external product offerings).

• Identifies business development opportunities and develops tactical national program recommendations in consultation with business development managers to ensure local appropriateness.

• Develops strategies that allow the market segment to achieve the status of highly credible and trusted strategic partners, and build expertise for BMO to be viewed as a valuable source of information, advice, and guidance (internally and externally).

• Develops, maintains, and executes a business plan to achieve client retention objectives.

• Continuously monitors program performance and external environment for effectiveness and ensures programs are updated to reflect current requirements.

• Develops and manages relationships with divisional and market contacts and networks, and leverages internal and external data to identify, analyze, and size opportunities, and monitor competitive activities.

• Acts as a trusted advisor to assigned business/group.

• Influences and negotiates to achieve business objectives.

• Provides strategic input into business decisions as a trusted advisor.

• Makes recommendations to senior leaders on strategy and new initiatives, based on an in-depth understanding of the business/group.

• Acts as a subject matter expert on relevant regulations and policies.

• Manages multiple programs / projects simultaneously and resolves conflicting priorities.

• Assists in the development of strategic plans.

• Helps determine business priorities and best sequence for execution of business / group strategy.

• Conducts independent analysis and assessment to resolve strategic issues.

• Ensures alignment between stakeholders.

• Collaborates with internal and external stakeholders to meet business objectives.

• Keeps stakeholders informed of messages, recommendations, decisions, process, and progress.

• Breaks down strategic problems, and analyses data and information to provide insights and recommendations.

• Monitors and tracks performance, and addresses any issues.

• Designs and produces regular and ad-hoc reports, and dashboards.

• Identifies emerging issues and trends to inform decision-making.

• Builds change management plans of varying scope and type; leads or participates in a variety of change management activities including readiness assessments, planning, stakeholder management, execution, evaluation, and sustainment of initiatives.

• Leads or participates in defining the communication plan designed to positively influence or change behaviour; develops tailored messaging; and identifies appropriate distribution channels.

• May consult to or serve on various committees and task forces.

• Collaborates across BMO to develop communications strategies and ensure consistency of messaging, in order to positively influence or change behaviour.

• Provides input into the planning and implementation of operational programs.

• Executes routine tasks (e.g. service requests, transactions, queries, etc.) in accordance with applicable service level agreements.

• Manages multiple programs / projects simultaneously and resolves conflicting priorities.

• Acts as a relationship manager on assigned projects / programs to ensure alignment with overall enterprise and group goals.

• Develops solutions and makes recommendations based on an understanding of the business strategy and stakeholder needs.

• Participates in project / program design to provides advice and subject matter expertise that facilitates achievement of required business results.

• Conducts analysis required to inform strategic business development recommendations, and considers the “big picture” to assess the advisability of a course of action toward meeting group and enterprise goals.

• Collaborates with internal and external stakeholders to provide business context in the design, development, and implementation of business development programs and solutions.

• May network with industry contacts to gather and identify competitive insights and best practices.

• Breaks down strategic problems in business development, and analyses data and information to provide insights and recommendations.

• Monitors and tracks performance, and addresses any issues.

• Leads or supports change management activities to coordinate strategic business development initiatives across business / groups and support implementation logistics.

• Leads or participates in implementation of strategic business development initiatives within the group and across BMO by partnering with various internal and external stakeholders; complexity of initiatives may vary, and usually involve multiple stakeholders across the enterprise.

• Identifies enablers and key issues prior to and during implementation of strategic business development initiatives, and raises issues with stakeholders to resolve issues or risks that jeopardize delivery.

• Operates at a group/enterprise-wide level and serves as a specialist resource to senior leaders and stakeholders.

• Applies expertise and thinks creatively to address unique or ambiguous situations and to find solutions to problems that can be complex and non-routine.

• Implements changes in response to shifting trends.

• Broader work or accountabilities may be assigned as needed. Qualifications:

• Typically 7+ years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.

• Solid knowledge of Lean process improvement methodology.

• Familiar with established process analysis and improvement tools.

• Solid knowledge of testing strategies, test plans, and execution.

• Solid understanding of the business unit’s risk and regulatory requirements.

• Solid experience with process and/or project management.

• Knowledge of MS Access is desirable.

• Seasoned professional with a combination of education, experience and industry knowledge.

• Verbal & written communication skills - In-depth / Expert.

• Analytical and problem solving skills - In-depth / Expert.

• Influence skills - In-depth / Expert.

• Collaboration & team skills; with a focus on cross-group collaboration - In-depth / Expert.

• Able to manage ambiguity.

• Data driven decision making - In-depth / Expert.