Job Description Metrolinx is connecting communities across the Greater Golden Horseshoe. Metrolinx operates GO Transit and UP Express, as well as the PRESTO fare payment system. We are also building new and improved rapid transit, including GO Expansion, Light Rail Transit routes, and major expansions to Toronto’s subway system, to get people where they need to go, better, faster and easier. Metrolinx is an agency of the Government of Ontario.

At Metrolinx, equity, diversity and inclusion are essential to living our values of serving with passion, thinking forward and playing as a team.

PRESTO is an electronic transit fare payment system in the Greater Toronto, Hamilton and Ottawa areas that eliminates the need for tickets, passes and cash. PRESTO serves more than 5 million customers across 11 transit agencies and processes over $2.5 billion in fares through 67 million boardings per month (pre-pandemic). Today, PRESTO offers one of the most globally advanced fare payment systems in the world having delivered new ways to pay for customers, including real time PRESTO Contactless with credit and Interac debit and PRESTO in Mobile Wallet across its transit agency clients, including the Toronto Transit Commission (TTC). Enhancing the customer experience through continuous improvement while working with our transit agency clients to support their needs, and maintaining a system that performs exceptionally, continue to drive PRESTO toward making transit better for all.

Our Payments (PRESTO) division is seeking a Risk Management Specialist to coordinate the risk management program and associated reporting at Metrolinx’s fare and payments collection division of PRESTO, identify and address internal and external operational and strategic risks that may adversely affect the organization’s performance, business objectives, key programs and risk posture.

What will I be doing?

• Participate in the planning, development, and implementation of risk & fraud identification, testing and control program and associated change management; leads formal risk assessments of internal departments
• Assess, monitor and report current state of identified risks, associated controls in the business by conducting regular Risk and Control Self Assessments (RCSA) within PRESTO
• Assist with formulating corrective action plans in collaboration with appropriate business and project leads to identify, quantify, and mitigate risks; this includes tracking and timely execution of corrective action plans
• Maintain and update electronic system and database to support the collection, analysis, and reporting of risk information within Payments (PRESTO), Enterprise Risk Management team and Board level reporting
• Provide ad-hoc support as needed in managing and maintaining audit and fraud oversight program across the PRESTO division
• Effectively identify and mitigate potential fraud associated with various transaction flows within PRESTO ecosystem
• Work with large amounts of data to draw appropriate conclusions to allow for enhancement to PRESTO control environment
• Lead efforts associated with continuous training to project team to ensure risk reporting is aligned with ERM guidance
• Assist in reporting focused on risk and fraud management to various levels within the organization
• Provide consultation to business operations in assessing potential threats and opportunities, and developing appropriate risk responses through mitigation and contingency plans
• Advocate culture of risk management as an enabler of business sustainability.
• Use existing data to research, review and analyze various issues, trends, legislative issues, systemic issues, and policy/process concerns
• Develop and conduct risk management training; provides training relating to risk assessment, evaluation, change management, and processes required to identify controls

What Skills and Qualifications Do I Need?

• Completion of a university degree in business administration or related field – or a combination of education, training and experience deemed equivalent
• Demonstrated experience coordinating operational risk management
• Canadian Risk Management (CRM) designation would be an asset
• Operational and payment lifecycle risk management, risk assessment programs, fraud management, change management, and project management to facilitate formal risk and change management assessments of internal departments
• Direct experience with managing risk events in a payments ecosystem
• Experience developing and conducting risk management assessments and controls testing
• Experience with system and databases that support the collection, analysis, and reporting of risk information
• Interpersonal, oral/written/presentation skills to advise stakeholders regarding the need to apply appropriate processes for all associated risks

Don’t Meet Every Requirement? If you’re excited about working with Metrolinx but your past experience doesn’t quite align with every qualification of this posting, we encourage you to apply. You just might be the right candidate for this or other roles. We are always looking for great talent to join our team.

We invite all interested individuals to apply and encourage applications from members of equity-deserving communities, including those who identify as Indigenous, Black, racialized, women, people with disabilities, and people with diverse gender identities, expressions and sexual orientations.

Accommodation We value the unique skills and experiences each person brings to Metrolinx and are committed to creating and maintaining an inclusive and accessible environment. We are committed to the requirements of the Accessibility for Ontarians with Disabilities Act so if you require accommodation during the hiring process, please let our Recruitment team know by contacting us at: 416-202-5601 or email hr.recruitment@metrolinx.com .

Application Process All applicants must be legally entitled to work in Canada. Metrolinx will be using email to communicate with you for all job competitions. It is your responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time-sensitive correspondence, we recommend that you check your email regularly. If no response is received, we will assume you are no longer interested in pursuing the opportunity. Please be advised that a Criminal Record Check may be required of the successful candidate.

Should it be determined that any background information provided is misleading, inaccurate or incorrect, Metrolinx reserves the right to discontinue with the consideration of your application.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

WE ARE AN EQUITABLE AND INCLUSIVE EMPLOYER. # LI-MM3