"You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.

A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share. Join the team and start a better life for yourself."

Location

Winnipeg

Employment type

Full Time Temporary

Department

Customer Relations

Deadline

2026-03-30

What you'll need to have

You are passionate about leading business through people and enjoy working in a fast-paced and culture-oriented retail environment.

• You are a strong hands-on leader who knows how to lead both people and business by example making the commitment and well-being of your team members

a priority number one to you.

• You have at least 5 years of experience working in a management role within retail and taking responsibility for a large team.
• You have a proven customer-focused mindset and are able to understand the needs and expectations of customers to turn them into business opportunities

ensuring a fast, easy and customer-friendly check out.

• You are experienced in setting clear expectations and directions, creating and implementing short-term plans and following up goals.
• You love challenges and capable to prioritise and organise your work and the work of others in order to make the most efficient use of the time available.

A day in your life with us

Secure a cost-effective payment process ensuring payments are handled in a reliable and efficient way.

• Contribute to the building of business competence, the implementation of the local customer relations' action plan and maintain positive stakeholders’

relationships.

• Analyse customer-related and financial key performance indicators and act with relevant stakeholders on the root causes of customer dissatisfaction and other

cost drivers.

• Promote a customer-focused culture throughout the unit to ensure an enjoyable overall shopping experience and encourage a supportive and inspirational work

environment to foster development and succession opportunities for all fellow team members.

• Manage, coach and develop a competent and high performing checkout services team that will play an active role in retaining a long-lasting relationship with new

and existing customers within a multichannel retail environment.

• Ensure operational excellence in day to day operations to deliver a positive customer experience that creates trust in the IKEA brand and provide proactive

support through insightful customer knowledge that leads to business and functional improvements.

Our team within IKEA

At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people!

Why you will love us

Here at IKEA, we want to ensure that we are creating a better everyday life for the many people, including our co-workers. We also believe that a job should be so much more than a job. That’s why we focus on having an inclusive work environment where we celebrate your uniqueness, live our values, and ensure that we walk the talk when it comes to co-worker development. In addition, we offer a comprehensive Total Rewards package to all co-workers including:

• Wellness days (in addition to your vacation days!)

• Extended health, dental, and vision coverage (for you and your family)

• RRSP with IKEA contribution matching options

• Eligibility for our annual IKEA bonus incentive plan

• Flexible spending account

• Life insurance

• Merchandise and restaurant discounts (plus free drinks and different healthy meal options in the co-worker restaurant, where available)

• Parental leave

• Bereavement leave

• Employee assistance program (that helps you support your mental, physical, and financial wellbeing)

P.S. In the IKEA world, this position is officially referred to as: Checkout Services Manager

The starting rate/ salary for this position ranges from 58960 CAD to 73700 CAD and will be based on relevant work experience.