Job ID

74144

Job Title

Residence Admissions, Occupancy and Leasing Data Analyst

Regular/Temporary

Regular

Location

Central Campus

Open Date

02/27/2026

Job Type

Continuing

Close Date

03/12/2026

Employee Group

Unifor Unit 1, Staff

Favorite Job

Department

Housing Residences Residence A

Full/Part Time

Full-Time

Salary Grade/Band

Grade 9

Salary Range

$30.84 - $47.65 (hourly)

Job Code

JD1642

Existing Vacancy

Yes - Newly Created Position

Target Number of Openings

2

Hours per Week

35

Posting Details

Housing and Conference Services (HCS) plays a vital role in supporting McMaster University’s mission to advance human and societal well-being and its overarching vision of educating for capability. We are committed to delivering a distinctive living and learning environment that prioritizes community building, personal development, academic success, wellness, and inclusion. HCS provides a transformative residential experience for approximately 3,900 students, with a focus on key educational priorities.

HCS concurrently drives a positive McMaster experience for guests, alumni, staff, faculty, and students by providing accommodation and event coordination, which meet the highest standards of service excellence. HCS is a proud and significant ancillary contributor to the financial health of the University and the core academic and research mission of McMaster.

HCS is currently undergoing a period of significant expansion, increasing capacity by 66% over the next several years. Moving from 3,900 to 6,000 bed spaces across 15 buildings. This growth will diversify the housing portfolio beyond its traditional focus on first-year undergraduate students to include upper-year, graduate, and family housing, as well as a constantly evolving internal and external client base.

The department operates with an annual pre-expansion budget of approximately $31 million and employs over 100 full-time and 250 part-time staff. HCS reports directly to both the Divisions of Student Affairs and Operations & Finance.

Schedule

Monday - Friday from 8:30am - 4:30pm

(35 Hours per week)

Education Level

Degree in a relevant field

Career Level

5 years of experience in a related field

Job Description #

JD1642

The anticipated start date of this position is March 16, 2026. This job is in the Unifor Local 5555 Unit 1 Bargaining Unit. This is currently a continuing job opportunity.

Job Description

The Residence Admissions Analyst is responsible for achieving residence occupancy targets and enhancing operational efficiency through a combination of admissions coordination, data analysis, and systems support. This role manages the end-to-end residence admissions and leasing process for undergraduate, graduate, family, and exchange students, while also serving as a technical and analytical resource for residence systems.
The position provides exceptional customer service, ensures policy compliance, develops and analyzes housing data, and collaborates with both operational and IT teams to improve processes, reporting, and the applicant experience.

Residence Admissions & Leasing Management

• Apply established residence admission criteria to evaluate applicant files, process admission decisions, and manage allocation of residents to optimize occupancy and community development.
• Provide information and guidance to current and prospective residents and their families regarding eligibility, housing options, application procedures, deadlines, and lease terms.
• Administer residence admissions processes including application tracking, document review, and waitlist management.
• Maintain accurate records of student documentation, accommodation requests, appeals, lease renewals, and vacancies.
• Coordinate move-in/move-out, cancellations, withdrawals, and room changes.
• Research best and leading practices, recommend policy and procedure updates to remain competitive with peer institutions.
• Assist in the development of residence contracts, terms, and conditions to ensure compliance with university policies and calendars.
• Participate in recruitment, marketing, and outreach events to support residence occupancy goals.
• Process and reconcile residence deposits and fees in collaboration with other departments.

Systems, Data Analysis & Business Process Improvement

• Act as a subject matter expert for residence admissions systems (e.g., Mosaic, StarRez) to ensure accurate data entry, system performance, and user support.
• Analyze occupancy and leasing data to forecast trends, track performance, and inform strategic decision-making.
• Develop and maintain dashboards, reports, and visualizations using tools such as Excel, Power BI, or StarRez.
• Design, distribute, and interpret surveys.
• Conduct system testing (integration, regression, performance) and manage defect tracking for system updates.
• Translate operational needs into technical requirements for system enhancements, collaborating with IT and vendors as needed.
• Maintain process flow documentation, training materials, operational timelines, and system configuration records.
• Conduct gap analysis and predictive modeling to forecast housing demand and inform process improvements for future residence expansions or renovations.
• Present analytic tools and findings to others for use, interpretation, or to inform leadership decision making.

Special Projects & Digital Engagement

• Serve as primary liaison for assigned P3 (Public-Private Partnership) residence property, ensuring contractual compliance, occupancy targets, and reporting requirements are met.
• Support digital marketing initiatives for residence leasing by providing data-driven insights and analytics that inform campaign strategy, content planning, and performance evaluation.
• Explore and implement AI-based marketing tools to enhance outreach and applicant engagement.
• Provides functional guidance to others on an ongoing basis.
• Ongoing responsibility for hiring and supervising up to 9 casual employees at any one time.
• Ensure adherence to quality standards and procedures for short-term staff.

Qualifications

• Education: Degree in a relevant field (e.g., Business Administration, Information Systems, Housing Management) or an equivalent combination of education and experience.
• Experience: Minimum of 5 years in student housing, property management, or related field, with at least 2 years in a role involving systems administration, data analysis, or business process improvement.

Supervision

• Provides functional guidance to others on an ongoing basis. ·

• Ongoing responsibility for hiring and supervising up to 9 casual employees at any one time. ·

• Ensure adherence to quality standards and procedures for short-term staff.

How To Apply

To apply for this job, please submit your application online.

Employment Equity Statement

McMaster University is located on the traditional territories of the Haudenosaunee and Mississauga Nations and within the lands protected by the “Dish With One Spoon” wampum agreement.

The diversity of our workforce is at the core of our innovation and creativity and strengthens our research and teaching excellence. In keeping with its Statement on Building an Inclusive Community with a Shared Purpose, McMaster University strives to embody the values of respect, collaboration and diversity, and has a strong commitment to employment equity.

The University seeks qualified candidates who share our commitment to equity and inclusion, who will contribute to the diversification of ideas and perspectives, and especially welcomes applications from indigenous (First Nations, Métis or Inuit) peoples, members of racialized communities, persons with disabilities, women, and persons who identify as 2SLGBTQ+.

As part of McMaster’s commitment, all applicants are invited to complete a confidential Applicant Diversity Survey through the online application submission process. The Survey questionnaire requests voluntary self-identification in relation to equity-seeking groups that have historically faced and continue to face barriers in employment. Please refer to the Applicant Diversity Survey - Statement of Collection for additional information.

Job applicants requiring accommodation to participate in the hiring process should contact:

• Human Resources Service Centre at 905-525-9140 ext. 222-HR (22247), or
• Faculty of Health Sciences HR Office at ext. 22207, or
• School of Graduate Studies at ext. 23679

to communicate accommodation needs.

Hybrid Work Language

To ensure an ongoing and vibrant University community that meets the needs of our students, staff and faculty and supports the University mission, ability to work on-site continues to be a requirement for most University positions. The University is supportive of exploring flexible work arrangements that effectively balance operational needs and employee interests.

Interview Experience

At McMaster University, we believe in a comprehensive and inclusive interview process. Our interview methods encompass a variety of approaches that allow our hiring teams to provide a flexible and accessible experience for engaging with our candidates. Throughout your recruitment process at McMaster, you may be requested to participate in a variety of formats, that may include in-person, virtual or recorded interviews. If you have any questions as you move through the hiring process, please reach out to talent@mcmaster.ca or the HR contact associated with your position of interest.

AI Statement

McMaster and its third-party partners may use AI tools to screen, assess, or select applicants during the hiring process. Please note that currently our recruitment platform does not use AI nor is it part of our current recommended recruitment process.