Founded in 1988, and headquartered in Toronto, Tricon is one of North America’s preeminent rental housing providers. Tricon was one of the first movers to enter Toronto’s purpose-built rental apartment sector with scale in 2016 and is developing the highest quality multi-family portfolio in North America’s fastest growing city. Tricon is the leader and most active developer in the marketplace with a 6,000+ pipeline of new units. At Tricon, we are reimagining rental living – Tricon properties are concentrated in prime downtown Toronto locations, and are defined by design excellence, signature resort-quality amenities, exceptional customer service, and lifestyle programming that fosters connections and builds community. To learn more, please visit: Tricon Toronto.

Job Description

The Concierge is the face of the community and the primary point of contact for residents and guests. They are responsible for delivering professional, responsive, and hospitality-driven experience while supporting the day-to-day operations of the property.

The Concierge builds strong resident relationships, anticipates needs where possible, and ensures service is delivered with consistency, discretion, and care. While the role incorporates elevated service standards, it operates within a structured residential model and collaborates closely with property management and service teams to ensure seamless execution.

Birch House at Canary Landing is a luxury rental apartment community in Toronto’s vibrant Canary District, featuring thoughtfully designed suites and resort-inspired amenities. Steps from Corktown Common, the Distillery District and downtown, it offers a welcoming lifestyle with convenient access to the city and nearby green space.

Essential Duties and Responsibilities

Resident Experience & Service Delivery Act as the first point of contact for residents and guests, providing a warm, professional, and welcoming presence at all times. Respond promptly and effectively to resident inquiries, requests, concerns, and complaints across all channels (in-person, phone, email, resident apps). Deliver service in alignment with company standards, demonstrating professionalism, discretion, and attention to detail. Maintain awareness of resident preferences where appropriate to support a more personalized experience. Support resident communications by directing requests to appropriate teams and ensuring follow-up and resolution.

Concierge Services & Resident Support

Coordinate and support resident service requests related to daily living (e.g., reservations, local information, service referrals) on a request basis. Maintain strong knowledge of the local neighborhood, amenities, and services to assist residents effectively. Assist with coordinating community initiatives and resident engagement activities in collaboration with site teams. Support parcel management, delivery handling, and resident notifications in accordance with established procedures.

Building Operations & Coordination

Coordinate and support resident move-ins and move-outs, including communication, elevator bookings, and access coordination. Liaise with maintenance, property management, and service teams to ensure timely resolution of operational issues. Maintain accurate logs for resident interactions, deliveries, access control, and service requests. Support the use and accuracy of property management systems and resident communication platforms.

Security, Access & Safety

Serve as a secure and controlled point of access to the building, ensuring all visitors and vendors are properly logged and authorized. Monitor building systems, including CCTV and access control, and report any irregularities. Support key and fob management processes in accordance with established controls and auditing procedures. Maintain vigilance of the property and escalate safety, security, or operational concerns promptly. Ensure compliance with Health & Safety procedures and reporting requirements.

Professional Conduct & Brand Standards

Present a polished, professional appearance in accordance with company standards and uniform guidelines. Maintain a calm, composed, and service-oriented demeanor in all situations, including high-volume or high-pressure environments. Uphold the organization’s values, service standards, and commitment to resident experience. Protect resident privacy and confidentiality at all times.

Qualifications

Strong interpersonal and communication skills with the ability to build positive relationships. Professional, dependable, and highly organized with strong attention to detail. Ability to multitask and prioritize effectively in a fast-paced environment. High level of discretion and sound judgment. Comfortable using technology, including Microsoft Office and property management systems.

Minimum Requirements

Flexible availability required, including day, overnight, evenings, weekends, holidays, and rotating shifts. Minimum 2 years of experience in hospitality, customer service, or multi-residential environments.

Preferred Attributes

Experience in residential, hotel, or luxury service environments. Familiarity with resident apps, parcel systems, and property management platforms (e.g., Yardi). Knowledge of the local area, services, and amenities.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, including: Frequently required to sit, talk, and hear. Frequently required to stand and move; use hands to grasp, squeeze, finger, handle, and feel; reach, push, and pull with hands and arms; occasionally required to twist; reach overhead; stoop, kneel, squat, bend, and crouch. Occasionally lift, carry, and move up to 10 pounds. Vision abilities required by this job include close vision, distance vision, and depth perception.

Salary Range

Placement within this compensation range will be determined by the candidate's knowledge, experience and skills. $47,180.00 - $62,540.00 This position is eligible for an attractive benefits and wellness package and an incentive opportunity of: 7% At Tricon, we are committed to creating a workplace where every individual is valued for their unique contributions, experiences, voices, and backgrounds. By embracing these principles, we aim to positively impact our business and the communities we serve, creating a lasting legacy where everyone can thrive.

We pride ourselves in providing a fair and equitable hiring process and will gladly review accommodations requests at any point in our selection process. If you require an accommodation, please contact our Human Resources department at AccessibilityHR@triconhomes.com. Please include your name and position that you will be applying for in the subject line and someone from our team will reach out to assist.

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