Coordinator, Family Experience and Child Care Systems
Top Benefits
About the role
**Date Posted:**March 18th, 2026
**Position Title:**Coordinator, Family Experience and Child Care Systems
Location:Based in Richmond or Prince George(in-person position)
**Term:**Permanent, Full-Time
**Hours:**35 hours per week
Shift:Monday - Friday, 8:30am - 4:30pm(some weekends as required)
**Start Date:**May 1st, 2026
Salary:$56,000.00 - $60,000.00
**Reports To:**Director, Administrative Operations& Systems
Benefits:
- Competitive vacation and paid sick time
- Free YMCA Gym Membership+ Y@Home
- Generous employer-matched pension plan
- Eligibility for Extended Medical and Dental Benefits
- Training and Professional Development Opportunities
- Extensive Employee assistance program
- Reduced childcare rates and priority placement for YMCA Staff
- Be part of a charitable organization that positively impacts the community
-Some benefits may vary based on employment terms
Nature & Scope
**Join Our Team!**Oversee the customer service and family experience functions across YMCA BC’s licensed child care and day camp programs at 180+ locations, with 5,000+ licensed child care spaces, across the Lower Mainland, North and Interior regions, ensure consistent, high-quality service delivery and operational excellence. Support the transformation and continuous improvement of child care systems and service workflows across the province, support modernization, standardization, unification, and enhanced family experiences. Champion cross-functional initiatives and projects that strengthen administrative efficiency, data integrity, and alignment with YMCA BC’s strategic priorities and growth objectives.
Major Responsibilities**-in this position, you will:**
- Oversee the delivery of high-quality, consistent customer service across all YMCA BC child care and day camp programs (15,000+ children annually). Use regional and national YMCA surveys to assess family satisfaction, identify service gaps, Develop a comprehensive family complaint procedure and implement improvements aimed at enhancing the overall family experience
- Lead the development and execution of system transformation initiatives that standardize and modernize administrative workflows across YMCA BC. Collaborate with cross functional teams to align technology solutions, improve automation, create training guides and support the organization’s long-term administrative goals.
- Oversee the configuration and management of all licensed child care systems, including the build for new developments, fee changes, and the annual rollover processing, for 5,000+ children.
- Design and implement clear, responsive, and family friendly communication protocols across the administrative team. Ensure communication tools, messaging templates, and response standards reflect YMCA BC values, promote transparency, and support timely issue resolution.
- Develop and lead province-wide service delivery training for administrative staff, ensuring alignment with YMCA BC’s standards of excellence. Support professional development through coaching, mentorship, and ongoing learning opportunities to build team capacity and performance.
- Collaborate on the creation and implementation of standardized administrative policies, procedures, and documentation practices to ensure consistency, compliance, and efficiency across all child care locations and day camp operations.
- Analyze administrative operations and key performance indicators using system data and family feedback. Identify trends and areas for improvement and support teams in taking corrective actions to maintain service quality and operational integrity.
- Collaborate with Finance, Child Care Operations, IT, and Human Resources to support aligned execution of administrative projects, data integration, and province-wide initiatives. Act as a key contributor to strategic planning and organizational growth efforts.
Qualification**-you bring:**
- Post-Secondary degree in System Administration, Computer Science, or a related field
- A minimum of 3 years of experience leading large scale system transformation initiatives and driving continuous improvement strategies
- Proven communication and analytical skills, with a strong ability to navigate complex challenges, and make decisions that align with strategic goals
- Experience in non-profit operations, or a related field
- Comprehensive understanding and application of equity, diversity, inclusion, and belonging principles, ensuring an inclusive and respectful environment for both staff and the communities served
- Proficient with Microsoft Office
About YMCA BC:
By igniting belonging and championing health equity, YMCA BC strengthens the foundations of community. With over 3,000 employees and volunteers, YMCA BC serves 150,000 individuals of all ages, backgrounds and abilities across hundreds of service locations, from the Sunshine Coast to Fort St. John.
As a charity, YMCA BC promotes equitable access to healthier outcomes by providing vital programs and services to help address many of our communities' most pressing social issues, including health and wellness, affordable child care and camps, mental health, employment services and community health.
We believe there is potential inside all of us and envision vibrant, healthy and inclusive communities for all.
YMCA BC is firmly committed to equity, diversity, inclusion, and belonging (EDIB). By taking an intersectional approach to our programs and services, the YMCA is committed to creating spaces and experiences where everyone feels safe, welcome, and like they belong. Learn more at bc.ymca.ca.
Application Process**-**ready to make a difference?
We invite you to apply today and find your WHY!
**Internal Applicants:**Please apply online to this position through the ADP Workforce Now Career Centre. (Myself/Talent/Career Centre)
**Application Deadline:**Until Filled
-Please include any and all relevant certifications in your online application.
You will receive an automated notification to confirm receipt of your application.
- If short-listed for a position: We will contact, you to move forward to the next step.
- If not selected for a specific posting: Continue applying for future positions matching your qualifications and interests.
Note: Depending on the role, we may be required to prioritize internal applicants. At YMCA BC, we approach each hiring process individually, recognizing that people bring diverse experiences and strengths. If this opportunity speaks to you, we encourage you to apply—even if you don’t meet every listed qualification. Your unique background might be just what we’re looking for. And if this role isn’t the right fit, we hope you’ll continue exploring future opportunities with us that align with your skills and aspirations.
YMCA BC is committed to creating an inclusive, accessible environment where all members of our community feel valued, respected, and supported. We encourage applications from the diverse communities in which we live and serve, including but not limited to people of colour, Indigenous people, persons with disabilities, and persons of any sexual orientation or gender identity. We have established policies, procedures, and practices to meet accessibility standards throughout the hiring process. Should you require any accommodation throughout the recruitment process, please do not hesitate to contact our People Services department.
Thank you for your interest and application.
Not the right fit? Search for Coordinator, Family Experience and Child Care Systems jobs in Prince George, BC
About YMCA of Greater Vancouver
The YMCA is one of B.C.'s largest charity. This means that when you join our team, you're joining something big. We're a team of 4,000 staff and volunteers working together with communities across the Lower Mainland and Fraser Valley who believe in fostering belonging and connection; promoting healthy living and helping children and families thrive.
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Coordinator, Family Experience and Child Care Systems
Top Benefits
About the role
**Date Posted:**March 18th, 2026
**Position Title:**Coordinator, Family Experience and Child Care Systems
Location:Based in Richmond or Prince George(in-person position)
**Term:**Permanent, Full-Time
**Hours:**35 hours per week
Shift:Monday - Friday, 8:30am - 4:30pm(some weekends as required)
**Start Date:**May 1st, 2026
Salary:$56,000.00 - $60,000.00
**Reports To:**Director, Administrative Operations& Systems
Benefits:
- Competitive vacation and paid sick time
- Free YMCA Gym Membership+ Y@Home
- Generous employer-matched pension plan
- Eligibility for Extended Medical and Dental Benefits
- Training and Professional Development Opportunities
- Extensive Employee assistance program
- Reduced childcare rates and priority placement for YMCA Staff
- Be part of a charitable organization that positively impacts the community
-Some benefits may vary based on employment terms
Nature & Scope
**Join Our Team!**Oversee the customer service and family experience functions across YMCA BC’s licensed child care and day camp programs at 180+ locations, with 5,000+ licensed child care spaces, across the Lower Mainland, North and Interior regions, ensure consistent, high-quality service delivery and operational excellence. Support the transformation and continuous improvement of child care systems and service workflows across the province, support modernization, standardization, unification, and enhanced family experiences. Champion cross-functional initiatives and projects that strengthen administrative efficiency, data integrity, and alignment with YMCA BC’s strategic priorities and growth objectives.
Major Responsibilities**-in this position, you will:**
- Oversee the delivery of high-quality, consistent customer service across all YMCA BC child care and day camp programs (15,000+ children annually). Use regional and national YMCA surveys to assess family satisfaction, identify service gaps, Develop a comprehensive family complaint procedure and implement improvements aimed at enhancing the overall family experience
- Lead the development and execution of system transformation initiatives that standardize and modernize administrative workflows across YMCA BC. Collaborate with cross functional teams to align technology solutions, improve automation, create training guides and support the organization’s long-term administrative goals.
- Oversee the configuration and management of all licensed child care systems, including the build for new developments, fee changes, and the annual rollover processing, for 5,000+ children.
- Design and implement clear, responsive, and family friendly communication protocols across the administrative team. Ensure communication tools, messaging templates, and response standards reflect YMCA BC values, promote transparency, and support timely issue resolution.
- Develop and lead province-wide service delivery training for administrative staff, ensuring alignment with YMCA BC’s standards of excellence. Support professional development through coaching, mentorship, and ongoing learning opportunities to build team capacity and performance.
- Collaborate on the creation and implementation of standardized administrative policies, procedures, and documentation practices to ensure consistency, compliance, and efficiency across all child care locations and day camp operations.
- Analyze administrative operations and key performance indicators using system data and family feedback. Identify trends and areas for improvement and support teams in taking corrective actions to maintain service quality and operational integrity.
- Collaborate with Finance, Child Care Operations, IT, and Human Resources to support aligned execution of administrative projects, data integration, and province-wide initiatives. Act as a key contributor to strategic planning and organizational growth efforts.
Qualification**-you bring:**
- Post-Secondary degree in System Administration, Computer Science, or a related field
- A minimum of 3 years of experience leading large scale system transformation initiatives and driving continuous improvement strategies
- Proven communication and analytical skills, with a strong ability to navigate complex challenges, and make decisions that align with strategic goals
- Experience in non-profit operations, or a related field
- Comprehensive understanding and application of equity, diversity, inclusion, and belonging principles, ensuring an inclusive and respectful environment for both staff and the communities served
- Proficient with Microsoft Office
About YMCA BC:
By igniting belonging and championing health equity, YMCA BC strengthens the foundations of community. With over 3,000 employees and volunteers, YMCA BC serves 150,000 individuals of all ages, backgrounds and abilities across hundreds of service locations, from the Sunshine Coast to Fort St. John.
As a charity, YMCA BC promotes equitable access to healthier outcomes by providing vital programs and services to help address many of our communities' most pressing social issues, including health and wellness, affordable child care and camps, mental health, employment services and community health.
We believe there is potential inside all of us and envision vibrant, healthy and inclusive communities for all.
YMCA BC is firmly committed to equity, diversity, inclusion, and belonging (EDIB). By taking an intersectional approach to our programs and services, the YMCA is committed to creating spaces and experiences where everyone feels safe, welcome, and like they belong. Learn more at bc.ymca.ca.
Application Process**-**ready to make a difference?
We invite you to apply today and find your WHY!
**Internal Applicants:**Please apply online to this position through the ADP Workforce Now Career Centre. (Myself/Talent/Career Centre)
**Application Deadline:**Until Filled
-Please include any and all relevant certifications in your online application.
You will receive an automated notification to confirm receipt of your application.
- If short-listed for a position: We will contact, you to move forward to the next step.
- If not selected for a specific posting: Continue applying for future positions matching your qualifications and interests.
Note: Depending on the role, we may be required to prioritize internal applicants. At YMCA BC, we approach each hiring process individually, recognizing that people bring diverse experiences and strengths. If this opportunity speaks to you, we encourage you to apply—even if you don’t meet every listed qualification. Your unique background might be just what we’re looking for. And if this role isn’t the right fit, we hope you’ll continue exploring future opportunities with us that align with your skills and aspirations.
YMCA BC is committed to creating an inclusive, accessible environment where all members of our community feel valued, respected, and supported. We encourage applications from the diverse communities in which we live and serve, including but not limited to people of colour, Indigenous people, persons with disabilities, and persons of any sexual orientation or gender identity. We have established policies, procedures, and practices to meet accessibility standards throughout the hiring process. Should you require any accommodation throughout the recruitment process, please do not hesitate to contact our People Services department.
Thank you for your interest and application.
Not the right fit? Search for Coordinator, Family Experience and Child Care Systems jobs in Prince George, BC
About YMCA of Greater Vancouver
The YMCA is one of B.C.'s largest charity. This means that when you join our team, you're joining something big. We're a team of 4,000 staff and volunteers working together with communities across the Lower Mainland and Fraser Valley who believe in fostering belonging and connection; promoting healthy living and helping children and families thrive.