HYBRID ONSITE 2 DAYS A WEEK IN MISSISSAUGA, ONTARIO CANADA

Top Skills' Details

• Proven experience limiting or restricting access using custom roles or access controls during acquisitions or divestitures within ServiceNow—specifically across the ITSM, CMDB, and HSRD pillars. CMDB and HSRD experience is strongly preferred.
• Proficiency in JavaScript, with the ability to modify applications, support customization efforts, and contribute to API-related development work.
• Demonstrated success in designing and implementing ServiceNow solutions, particularly within the HSRD, CMDB, and ITSM modules.

Description

ServiceNow Platform Expertise

• Deep understanding of ServiceNow architecture, modules (ITSM, ITOM, HRSD).
• Experience with ServiceNow Studio, Flow Designer, and Application Scope.

Scripting & Development

• Proficiency in JavaScript, Glide API, and ServiceNow scripting (Business Rules, Script Includes, UI Policies, etc.).
• Familiarity with REST/SOAP APIs for integrations.

System Administration

• Managing users, roles, groups, and ACLs.
• Performance tuning, instance upgrades, and patching.
• Creating custom roles, groups, and ACLs.

Configuration & Customization

• Creating and managing catalog items, workflows, and service portals.
• Customizing forms, lists, and UI elements.

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Strategic & Analytical Skills

Problem Solving & Troubleshooting

• Diagnosing complex issues across modules and integrations.
• Root cause analysis and proactive system health monitoring.

Data Analysis & Reporting

• Building dashboards, reports, and Performance Analytics.
• Understanding KPIs and metrics relevant to ITSM/ITOM.

Process Improvement

• Aligning ServiceNow capabilities with ITIL best practices.
• Identifying automation opportunities and improving service delivery.

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Soft Skills & Leadership

Communication & Collaboration

• Excellent verbal and written skills.
• Experience working with cross-functional teams (developers, business analysts, stakeholders).
• Ability to translate technical concepts into business language.

Project Management

• Managing timelines, risks, and stakeholder expectations.

Knowledge Sharing

• Documenting processes and creating knowledge base articles.

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Core ServiceNow Certifications

• Certified System Administrator (CSA)
• Certified Application Developer (CAD)

Pay And Benefits

The pay range for this position is $90.00 - $100.00/hr.

Workplace Type

This is a hybrid position in Mississauga,ON.

À propos de TEKsystems et TEKsystems Global Services

Nous sommes un fournisseur de services aux entreprises et de technologies. Nous accélérons la transformation de nos clients. Notre compétence en stratégie, conception, exécution et opérations libère la valeur de l’entreprise par un éventail de solutions. Nous sommes une équipe de 80 000 personnes qui collaborent avec plus de 60 000 clients, notamment 80 % du Fortune 500 en Amérique du Nord, Europe et Asie, qui collaborent avec nous dans le cadre de nos capacités full-stack et notre rythme. Nous sommes des penseurs stratégiques, des collaborateurs pratiques qui aident les clients à exploiter le changement et maîtriser le dynamisme de la technologie. Nous bâtissons le futur en livrant les résultats et en créant un impact positif dans nos communautés mondiales. TEKsystems et TEKsystems Global Services sont des entreprises d’Allegis Group. Découvrez d’autres informations à TEKsystems.com.

About TEKsystems And TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.