Broker Experience Training Specialist
Top Benefits
About the role
Elevate Your Careers as a Broker Experience Training Specialist with Portage Mutual Insurance!
**About Portage Mutual:**Where Your Talent Makes a Difference
Imagine a workplace where your contributions are not only valued but also directly impact the lives of Canadians. At Portage Mutual Insurance, we’re more than just a trusted national property and casualty insurer—we’re a community of passionate individuals dedicated to serving our policyholders since 1884. Owned by our policyholders, we proudly offer competitive home, auto, commercial, and farm insurance products 100% through our broker network across Canada. Join a company rooted in tradition, driven by innovation, and powered by a people-first culture.
Why Portage Mutual?
At Portage Mutual, we believe that our people are our greatest asset. Here, you’ll find:
- Total Rewards: We care about your well-being and financial security. That’s why we offer a competitive salary, incentive plan, comprehensive health benefits, a pension plan and generous paid time off, including personal days.
- Career Growth & Development: Propel your career forward with access to diverse learning resources, tuition reimbursement for relevant programs, and bonuses recognizing your achievements in pursuing insurance designations.
- Flexibility: We support work-life integration by offering a flexible environment where you can choose to live wherever you prefer in Canada. Enjoy the freedom to select remote, in-office, and hybrid work arrangements that best suit your lifestyle.
- Inclusivity and Belonging: Be a part of a supportive and diverse team that embraces your unique perspective and empowers you to succeed. We’re dedicated to creating a workplace where every employee feels welcomed, valued and respected.
- Making a Difference: Find purpose in your career by aligning with an organization that shares your values and is committed to making a difference in the communities we serve.
The Opportunity: Broker Experience Training Specialist
As a Broker Experience Training & Enablement Specialist, you’ll play a crucial role in supporting our broker partners and internal teams by:
- Delivering high-quality training and education to support the effective adoption of products, underwriting practices, and digital tools.
- Providing ongoing guidance and support to brokers to help simplify processes and enhance ease of doing business.
- Translating business and system changes into clear, practical guidance for brokers and internal stakeholders.
- Collaborating with underwriting, project teams, and the Broker Experience Change & Training Manager to ensure training aligns with business priorities.
- Helping ensure new processes and changes are well understood, consistently applied, and successfully embedded into daily broker workflows.
We're looking for a collaborative, adaptable, and service-oriented team player who embodies our company values and is committed to providing top-notch support to our broker community.
What You’ll Do:
- Deliver training to brokers and internal stakeholders on product updates, underwriting guidelines, submission processes, and system enhancements.
- Facilitate virtual and in-person training sessions, webinars, and workshops to support learning and adoption.
- Support onboarding of new broker partners through structured training and guidance.
- Provide day-to-day support to brokers by answering questions related to processes, systems, and training materials.
- Promote adoption of digital tools and connectivity solutions to improve broker workflows and ease of doing business.
- Develop and maintain training materials including job aids, quick reference guides, and FAQs to ensure information is accurate and up to date.
- Collaborate with underwriting, business development, and project teams to support training plans and change initiatives.
- Gather broker feedback and identify recurring questions or challenges to support continuous improvement of training and broker experience.
What You’ll Bring:
- 3–7+ years of insurance industry experience, preferably in underwriting, broker support, business development, or another broker-facing role.
- Demonstrated experience delivering virtual and in-person training, webinars, and workshops, including supporting broker onboarding and structured training programs.
- Strong understanding of underwriting principles, broker workflows, submission processes, and broker-facing systems or digital tools.
- Experience developing training materials, job aids, documentation, and translating technical information into clear, practical guidance.
- Excellent facilitation, presentation, and communication skills with the ability to build trusted relationships with brokers and internal stakeholders.
- Highly organized and analytical, with the ability to identify trends, support continuous improvement initiatives, and manage multiple priorities.
- Post-secondary education in Business, Insurance, Adult Education, Communications, or a related field, with a CIP/ACIP/FCIP designation (or progress toward one); change management or training certifications (e.g., Prosci/ADKAR) considered an asset.
The targeted pay range for this position in the following location is / locations are:
Canada – Manitoba:$64,000 - $88,000 CAD / Annual
Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role and level. The pay range shown is based on our compensation structure in place at the time of posting and may be updated periodically based on business needs. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training.
Portage Mutual uses artificial intelligence and automations in its recruitment practices for activities that may include searching for qualified candidates, screening applications, preparing interview questions, recording interviews, drafting transcripts and other administrative tasks. AI is never used for decision making purposes.
Ready to Make an Impact?
If you’re seeking a rewarding career with a company that values its employees and is committed to making a difference, we invite you to apply! If you have the qualifications we are seeking and would thrive in a work environment where you are valued and respected, please apply!
Portage Mutual Insurance is committed to providing accommodations for people with disabilities during all phases of the recruiting process, including the application process. If you require accommodation because of a disability, we will work with you to meet your needs. If you are selected for an interview and require accommodation, please advise the HR representative who will consult with you to determine an appropriate accommodation.
Please submit your resume and cover letter!
We thank you for your interest in Portage Mutual Insurance, however, only those selected for an interview will be contacted. (No agencies please).
About Portage Mutual Insurance
The Portage la Prairie Mutual Insurance Company was organized October 2, 1884, based on the underlying principles of security, integrity, hard work and personalized service. Over the years, we've made a lot of changes in the way we do business. We've expanded our products and services and built a reputation as one of the most responsive property and casualty insurers in Canada. But the underlying principles that guide our company -and the friendly, small town style of doing business- remain the same.
As a 100 per cent Canadian-owned mutual insurance company, the success of Portage Mutual depends upon serving policyholders with fairness, and showing genuine concern for their security. We do this by providing reasonably priced, flexible insurance products and by supporting our brokers with exemplary service.
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Broker Experience Training Specialist
Top Benefits
About the role
Elevate Your Careers as a Broker Experience Training Specialist with Portage Mutual Insurance!
**About Portage Mutual:**Where Your Talent Makes a Difference
Imagine a workplace where your contributions are not only valued but also directly impact the lives of Canadians. At Portage Mutual Insurance, we’re more than just a trusted national property and casualty insurer—we’re a community of passionate individuals dedicated to serving our policyholders since 1884. Owned by our policyholders, we proudly offer competitive home, auto, commercial, and farm insurance products 100% through our broker network across Canada. Join a company rooted in tradition, driven by innovation, and powered by a people-first culture.
Why Portage Mutual?
At Portage Mutual, we believe that our people are our greatest asset. Here, you’ll find:
- Total Rewards: We care about your well-being and financial security. That’s why we offer a competitive salary, incentive plan, comprehensive health benefits, a pension plan and generous paid time off, including personal days.
- Career Growth & Development: Propel your career forward with access to diverse learning resources, tuition reimbursement for relevant programs, and bonuses recognizing your achievements in pursuing insurance designations.
- Flexibility: We support work-life integration by offering a flexible environment where you can choose to live wherever you prefer in Canada. Enjoy the freedom to select remote, in-office, and hybrid work arrangements that best suit your lifestyle.
- Inclusivity and Belonging: Be a part of a supportive and diverse team that embraces your unique perspective and empowers you to succeed. We’re dedicated to creating a workplace where every employee feels welcomed, valued and respected.
- Making a Difference: Find purpose in your career by aligning with an organization that shares your values and is committed to making a difference in the communities we serve.
The Opportunity: Broker Experience Training Specialist
As a Broker Experience Training & Enablement Specialist, you’ll play a crucial role in supporting our broker partners and internal teams by:
- Delivering high-quality training and education to support the effective adoption of products, underwriting practices, and digital tools.
- Providing ongoing guidance and support to brokers to help simplify processes and enhance ease of doing business.
- Translating business and system changes into clear, practical guidance for brokers and internal stakeholders.
- Collaborating with underwriting, project teams, and the Broker Experience Change & Training Manager to ensure training aligns with business priorities.
- Helping ensure new processes and changes are well understood, consistently applied, and successfully embedded into daily broker workflows.
We're looking for a collaborative, adaptable, and service-oriented team player who embodies our company values and is committed to providing top-notch support to our broker community.
What You’ll Do:
- Deliver training to brokers and internal stakeholders on product updates, underwriting guidelines, submission processes, and system enhancements.
- Facilitate virtual and in-person training sessions, webinars, and workshops to support learning and adoption.
- Support onboarding of new broker partners through structured training and guidance.
- Provide day-to-day support to brokers by answering questions related to processes, systems, and training materials.
- Promote adoption of digital tools and connectivity solutions to improve broker workflows and ease of doing business.
- Develop and maintain training materials including job aids, quick reference guides, and FAQs to ensure information is accurate and up to date.
- Collaborate with underwriting, business development, and project teams to support training plans and change initiatives.
- Gather broker feedback and identify recurring questions or challenges to support continuous improvement of training and broker experience.
What You’ll Bring:
- 3–7+ years of insurance industry experience, preferably in underwriting, broker support, business development, or another broker-facing role.
- Demonstrated experience delivering virtual and in-person training, webinars, and workshops, including supporting broker onboarding and structured training programs.
- Strong understanding of underwriting principles, broker workflows, submission processes, and broker-facing systems or digital tools.
- Experience developing training materials, job aids, documentation, and translating technical information into clear, practical guidance.
- Excellent facilitation, presentation, and communication skills with the ability to build trusted relationships with brokers and internal stakeholders.
- Highly organized and analytical, with the ability to identify trends, support continuous improvement initiatives, and manage multiple priorities.
- Post-secondary education in Business, Insurance, Adult Education, Communications, or a related field, with a CIP/ACIP/FCIP designation (or progress toward one); change management or training certifications (e.g., Prosci/ADKAR) considered an asset.
The targeted pay range for this position in the following location is / locations are:
Canada – Manitoba:$64,000 - $88,000 CAD / Annual
Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role and level. The pay range shown is based on our compensation structure in place at the time of posting and may be updated periodically based on business needs. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training.
Portage Mutual uses artificial intelligence and automations in its recruitment practices for activities that may include searching for qualified candidates, screening applications, preparing interview questions, recording interviews, drafting transcripts and other administrative tasks. AI is never used for decision making purposes.
Ready to Make an Impact?
If you’re seeking a rewarding career with a company that values its employees and is committed to making a difference, we invite you to apply! If you have the qualifications we are seeking and would thrive in a work environment where you are valued and respected, please apply!
Portage Mutual Insurance is committed to providing accommodations for people with disabilities during all phases of the recruiting process, including the application process. If you require accommodation because of a disability, we will work with you to meet your needs. If you are selected for an interview and require accommodation, please advise the HR representative who will consult with you to determine an appropriate accommodation.
Please submit your resume and cover letter!
We thank you for your interest in Portage Mutual Insurance, however, only those selected for an interview will be contacted. (No agencies please).
About Portage Mutual Insurance
The Portage la Prairie Mutual Insurance Company was organized October 2, 1884, based on the underlying principles of security, integrity, hard work and personalized service. Over the years, we've made a lot of changes in the way we do business. We've expanded our products and services and built a reputation as one of the most responsive property and casualty insurers in Canada. But the underlying principles that guide our company -and the friendly, small town style of doing business- remain the same.
As a 100 per cent Canadian-owned mutual insurance company, the success of Portage Mutual depends upon serving policyholders with fairness, and showing genuine concern for their security. We do this by providing reasonably priced, flexible insurance products and by supporting our brokers with exemplary service.