Company Overview

At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees have been key factors in our company's growth and market presence. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here.

For more than 25 years, NTT DATA Services have focused on impacting the core of your business operations with industry-leading outsourcing services and automation. With our industry-specific platforms, we deliver continuous value addition, and innovation that will improve your business outcomes. Outsourcing is not just a method of gaining a one-time cost advantage, but an effective strategy for gaining and maintaining competitive advantages when executed as part of an overall sourcing strategy.

Role Overview

We are seeking an experienced professional to lead the design and implementation of AI-powered customer engagement solutions using Salesforce's Agentforce platform. This role requires a strong blend of technical architecture expertise, business consulting, and client-facing discovery skills.

The ideal candidate will work closely with customers during the discovery and envisioning phases, identifying high-value use cases and translating them into scalable, secure, and efficient solutions.

Key Responsibilities

• Customer Engagement & Discovery
  • Lead workshops, interviews, and discovery sessions with business and technical stakeholders
  • Elicit, analyze, and document business requirements and customer interaction use cases
  • Identify opportunities to leverage AI agents, automation, and conversational AI to improve customer experience and operational efficiency
  • Translate business needs into clear solution architectures and implementation roadmaps
  • Act as a trusted advisor to clients, guiding them on best practices and platform capabilities
• Solution Architecture & Design
  • Design end-to-end solutions, including AI agents, workflows, integrations, and data models
  • Define architecture for scalable, secure, and high-performing implementations
  • Map use cases to Salesforce capabilities such as Service Cloud, Data Cloud, Einstein AI, and Agentforce
  • Create solution blueprints, architecture diagrams, and technical specifications
  • Ensure alignment with enterprise architecture and governance standards

Required Qualifications

• 8 years of experience in Salesforce architecture and solution design
• Proven experience with customer-facing roles, including discovery and requirements gathering
• Strong expertise in:
  • Salesforce Service Cloud and platform architecture
  • AI/automation solutions (Agentforce, Einstein AI, or similar)
  • Integration patterns (REST/SOAP APIs, middleware)
• Ability to translate business problems into technical solutions
• Excellent communication and stakeholder management skills

Key Skills

• Customer discovery & consulting
• Solution architecture & systems thinking
• AI/Agent-based solution design
• Stakeholder management
• Strong documentation and presentation skills

About NTT DATA Services

NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients' long-term success. Visit nttdata.com or LinkedIn to learn more.

NTT DATA Services is an equal opportunity employer and considers all applicants without regard to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting hourly range for this remote role is ($x - x/hourly). This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on several factors, including the candidate's actual work location, relevant experience, technical skills, and other qualifications.

This position is eligible for company benefits that will depend on the nature of the role offered. Company benefits may include medical, dental, and vision insurance, flexible spending or health savings account, life, and AD&D insurance, short-and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits.