About the role
The CanCap Group (“CanCap”) is a privately-owned Canadian national financial services company with multiple verticals across automotive, consumer, and merchant lending portfolios. We manage the entire lifecycle of the finance receivable from credit adjudication through contract administration, customer service, default management and post charge-off recoveries.
We are a company of innovators. We learn from each other, respect each other, and create together. When it comes to our customers, partners, and each other, we are always motivated by doing the “right thing”. We seek to find the best people and the right methods that allow us to meet this goal and look to the future for growth.
What your day and week could look like
Reporting to Collections Management, a Senior Collections Specialist plays an essential role in supporting customers through the repayment lifecycle of their financing account.
This includes:
- Ongoing stewardship of a dedicated segment of customer accounts.
- Achieving a high-volume of communication and attempted communication over a combination of inbound and outbound telephone calls.
- Assisting customers with mid-term changes to their accounts.
- Maintaining accurate records of communication and contact information.
- Facilitating win/win outcomes for customers who have become past-due.
- Engaging in dialogue with customers and external/internal partners via telephone, email, text messaging, and letter correspondence.
- Resolving product, service, and repayment issues by clarifying, investigating, explaining, documenting and following-up on actions taken.
How you bring your passion for success
- Five (5) or more years customer service and collection experience in a consumer lending environment
- A commitment to exceptional customer service.
- Outstanding ability to build rapport over the telephone.
- A high degree of accuracy within a fast-paced environment.
- Ability to juggle competing priorities with a sense of urgency while maintaining attention to detail and team targets.
- Upbeat and results-oriented team contributions.
- Dependability, self-motivation, and personal accountability.
- Capacity to toggle between working independently and collaboratively.
- A dedication to combined team and personal success.
- Fluent ability to write and speak business information in English.
- Familiarity and ease in working with online platforms and Microsoft Office i.e., Excel, Teams, and Outlook.
- Motivation and drive towards continuous learning and growth within your role and the company.
To be considered for employment you will need to successfully pass a criminal background check and validate your work experience.
Next Steps
Adding to our team is one of the important steps that happens in our business. We’ve taken time to be purposeful and thoughtful with this job posting. Please take time to do the same with your application. Help us understand how you see your work experience as relatable to this job posting. Help us understand how you would be a great addition to our team.
Diversity and Inclusion
The CanCap Group and our subsidiaries are an equal opportunity employers and value diversity. We are committed to building and evolving a team reflecting a variety of backgrounds, perspectives, and skills.
Candidates who possess the experience, skills, and qualifications outlined above will be contacted for next steps in the hiring process.
About CanCap Group Inc.
We manage the entire lifecycle of the finance receivable from credit adjudication through to contract administration, customer service, default management and post charge-off recoveries. We are a company of innovators: we learn from each other, respect each other, and create together. We strive to inspire our customers by continually understanding them, meeting their needs, and keeping them happily surprised. And we always do so with integrity.
Nous gérons tout un cycle de vie de la créance financière, de l'adjudication de crédit à l'administration des contrats, au service à la clientèle, à la gestion des défauts et aux recouvrements après imputation. Nous sommes une entreprise d'innovateurs: nous apprenons mutuellement, nous nous respectons et créons ensemble. Nous nous efforçons d'inspirer nos clients en les écoutant, en répondant à leurs besoins et en les gardant agréablement surpris. Et nous le faisons toujours avec intégrité.
About the role
The CanCap Group (“CanCap”) is a privately-owned Canadian national financial services company with multiple verticals across automotive, consumer, and merchant lending portfolios. We manage the entire lifecycle of the finance receivable from credit adjudication through contract administration, customer service, default management and post charge-off recoveries.
We are a company of innovators. We learn from each other, respect each other, and create together. When it comes to our customers, partners, and each other, we are always motivated by doing the “right thing”. We seek to find the best people and the right methods that allow us to meet this goal and look to the future for growth.
What your day and week could look like
Reporting to Collections Management, a Senior Collections Specialist plays an essential role in supporting customers through the repayment lifecycle of their financing account.
This includes:
- Ongoing stewardship of a dedicated segment of customer accounts.
- Achieving a high-volume of communication and attempted communication over a combination of inbound and outbound telephone calls.
- Assisting customers with mid-term changes to their accounts.
- Maintaining accurate records of communication and contact information.
- Facilitating win/win outcomes for customers who have become past-due.
- Engaging in dialogue with customers and external/internal partners via telephone, email, text messaging, and letter correspondence.
- Resolving product, service, and repayment issues by clarifying, investigating, explaining, documenting and following-up on actions taken.
How you bring your passion for success
- Five (5) or more years customer service and collection experience in a consumer lending environment
- A commitment to exceptional customer service.
- Outstanding ability to build rapport over the telephone.
- A high degree of accuracy within a fast-paced environment.
- Ability to juggle competing priorities with a sense of urgency while maintaining attention to detail and team targets.
- Upbeat and results-oriented team contributions.
- Dependability, self-motivation, and personal accountability.
- Capacity to toggle between working independently and collaboratively.
- A dedication to combined team and personal success.
- Fluent ability to write and speak business information in English.
- Familiarity and ease in working with online platforms and Microsoft Office i.e., Excel, Teams, and Outlook.
- Motivation and drive towards continuous learning and growth within your role and the company.
To be considered for employment you will need to successfully pass a criminal background check and validate your work experience.
Next Steps
Adding to our team is one of the important steps that happens in our business. We’ve taken time to be purposeful and thoughtful with this job posting. Please take time to do the same with your application. Help us understand how you see your work experience as relatable to this job posting. Help us understand how you would be a great addition to our team.
Diversity and Inclusion
The CanCap Group and our subsidiaries are an equal opportunity employers and value diversity. We are committed to building and evolving a team reflecting a variety of backgrounds, perspectives, and skills.
Candidates who possess the experience, skills, and qualifications outlined above will be contacted for next steps in the hiring process.
About CanCap Group Inc.
We manage the entire lifecycle of the finance receivable from credit adjudication through to contract administration, customer service, default management and post charge-off recoveries. We are a company of innovators: we learn from each other, respect each other, and create together. We strive to inspire our customers by continually understanding them, meeting their needs, and keeping them happily surprised. And we always do so with integrity.
Nous gérons tout un cycle de vie de la créance financière, de l'adjudication de crédit à l'administration des contrats, au service à la clientèle, à la gestion des défauts et aux recouvrements après imputation. Nous sommes une entreprise d'innovateurs: nous apprenons mutuellement, nous nous respectons et créons ensemble. Nous nous efforçons d'inspirer nos clients en les écoutant, en répondant à leurs besoins et en les gardant agréablement surpris. Et nous le faisons toujours avec intégrité.