About the role
BettingJobs is working with a well-established iGaming group seeking to expand the Toronto office with an experienced VIP Host Team Manager.
The VIP Host Team Manager turns a group of strong hosts into a disciplined, high-performing VIP operation. You will coach the Toronto host team, own day-to-day performance, improve player experience, and ensure the team operates with Las Vegas-level hospitality and modern iGaming discipline.
What You Will Do Lead, coach, and develop a team of approximately 8 VIP Hosts, with dotted-line coordination across Executive Host, Promotions and Events, and After-Hours VIP Support. Conduct weekly one-on-ones and portfolio reviews covering engagement, retention, reactivation, player risk, reinvestment, CRM quality, and host development. Review host-player communications and coach tone, personalization, open-ended discovery, service recovery, and escalation judgment. Own team KPIs including engagement, response time, retention, player sentiment, churn prevention, and reinvestment. Oversee reinvestment and gifting budgets, ensuring offers are personal, commercially sound, and within policy. Partner with Marketing, Product, Payments, Fraud, Compliance, BI, and Player Services to improve the VIP player journey. Act as a senior escalation point for high-value complaints, sensitive player issues, and cross-functional blockers.
What You Bring 3-5+ years in VIP hosting, casino account management, casino player development, or IGaming. Proven people leadership experience or mentorship, ideally coaching hosts, account managers, support specialists, or client-facing teams. Strong data literacy and ability to turn player activity, reinvestment, churn, and engagement data into action. Excellent written and verbal communication; able to coach others on high-touch communication. Experience managing budgets, discretionary benefits, gifts, offers, service recovery, or premium player experiences. Strong understanding of responsible gaming, KYC, privacy, promotion terms, complaint handling, and customer operations.
Not the right fit? Search for VIP Host Team Manager jobs in Toronto, Ontario, Canada
About BettingJobs
Originally founded in 2003, BettingJobs began life as a job board for the online betting & gaming industry. The business grew rapidly and quickly matured into the full recruitment service provider we are today. We are now a globally renowned resource for making qualified connections worldwide.
With over 20 years of experience in the market, BettingJobs now sits at the centre of the iGaming ecosystem. Our HQ remains in the Glasgow area, from which our team serves the global marketplace.
Our Management Team are industry-recognised figures and highly visible on the global conference circuit. We share our knowledge internally, providing our team of consultants with the tools to provide all our clients and candidates with the service they have come to expect since our humble beginnings in 2003.
Arrange a confidential meeting with our iGaming experts today to discuss your career plans or recruitment needs. You can reach us by emailing info@bettingjobs.com or by calling +44 (0) 1355 588 988.
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About the role
BettingJobs is working with a well-established iGaming group seeking to expand the Toronto office with an experienced VIP Host Team Manager.
The VIP Host Team Manager turns a group of strong hosts into a disciplined, high-performing VIP operation. You will coach the Toronto host team, own day-to-day performance, improve player experience, and ensure the team operates with Las Vegas-level hospitality and modern iGaming discipline.
What You Will Do Lead, coach, and develop a team of approximately 8 VIP Hosts, with dotted-line coordination across Executive Host, Promotions and Events, and After-Hours VIP Support. Conduct weekly one-on-ones and portfolio reviews covering engagement, retention, reactivation, player risk, reinvestment, CRM quality, and host development. Review host-player communications and coach tone, personalization, open-ended discovery, service recovery, and escalation judgment. Own team KPIs including engagement, response time, retention, player sentiment, churn prevention, and reinvestment. Oversee reinvestment and gifting budgets, ensuring offers are personal, commercially sound, and within policy. Partner with Marketing, Product, Payments, Fraud, Compliance, BI, and Player Services to improve the VIP player journey. Act as a senior escalation point for high-value complaints, sensitive player issues, and cross-functional blockers.
What You Bring 3-5+ years in VIP hosting, casino account management, casino player development, or IGaming. Proven people leadership experience or mentorship, ideally coaching hosts, account managers, support specialists, or client-facing teams. Strong data literacy and ability to turn player activity, reinvestment, churn, and engagement data into action. Excellent written and verbal communication; able to coach others on high-touch communication. Experience managing budgets, discretionary benefits, gifts, offers, service recovery, or premium player experiences. Strong understanding of responsible gaming, KYC, privacy, promotion terms, complaint handling, and customer operations.
Not the right fit? Search for VIP Host Team Manager jobs in Toronto, Ontario, Canada
About BettingJobs
Originally founded in 2003, BettingJobs began life as a job board for the online betting & gaming industry. The business grew rapidly and quickly matured into the full recruitment service provider we are today. We are now a globally renowned resource for making qualified connections worldwide.
With over 20 years of experience in the market, BettingJobs now sits at the centre of the iGaming ecosystem. Our HQ remains in the Glasgow area, from which our team serves the global marketplace.
Our Management Team are industry-recognised figures and highly visible on the global conference circuit. We share our knowledge internally, providing our team of consultants with the tools to provide all our clients and candidates with the service they have come to expect since our humble beginnings in 2003.
Arrange a confidential meeting with our iGaming experts today to discuss your career plans or recruitment needs. You can reach us by emailing info@bettingjobs.com or by calling +44 (0) 1355 588 988.