Security Team Lead - Full Time - Sherway Gardens Mall
About the role
Security Team Lead - Full Time - Sherway Gardens Mall
Position: | Security Team Lead
Site: | Sherway Gardens Mall - 25 The West Mall, Etobicoke.
Averaging Agreement: Overtime is Averaging Agreement (AA) after 88 hours
Hours: | Continental Rotating - 12 Hours 0900-2100-1100-2300
Status: | Full-Time Permanent
Pay rate: | $21.52/hour
Internal Posting Date: Sept 3, 2025
Internal Closing Date: Sept 10, 2025
External Closing Date: Sept 17, 2025
Site Description:
CF Sherway Gardens is located just west of downtown at the junction of Hwy. 427 & QEW. There is easy direct access to the shopping center from both QEW and Hwy. 427 via Sherway Gardens Road. Anchored by The Bay, Saks Fifth Ave, and Nordstrom, CF Sherway Gardens is an upscale fashion and lifestyle center with over 200 shops and services. Known for its best-in-class retailers, lush gardens, and comfortable leather seating, CF Sherway is a shoppers' delight.
Job Description:
To deliver a consistent and outstanding level of customer service to clients by actively seeking out opportunities to provide assistance and support. Working on assigned shifts, to act as a deterrent to crime and undesired activity and help to maintain a visibly safe and welcoming property environment. You will be required to write reports and investigate routine incidents, as well as respond to emergencies quickly and efficiently.
Key Responsibilities:
- Lead, coach, and support security officers during assigned shifts
- Conduct regular patrols and monitor all areas for safety and security risks
- Coordinate incident response, report writing, and escalation as needed
- Maintain positive relationships with mall tenants, guests, and law enforcement
- Ensure compliance with site policies, procedures, and applicable legislation
- Assist with scheduling, training, and performance management of team members
- Provide detailed shift reports and updates to management
Qualifications:
- Must be willing and able to stand, walk, and patrol by foot and vehicle for extended periods (8-12 hours)
- Must demonstrate a high degree of professionalism
- Must have at least 1 year of prior security experience
- Experience in physical / mall security is considered an asset
- Must have strong verbal and written communication skills
- Must have a strong command and fluency in the English language both written and verbal
- Must be able to work in a fast-paced environment
Paladin Security: Making the World a Safer and Friendlier Place because we CARE!
The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!
About Paladin Security
As one of Canada's Best Managed Companies, boasting Canada's 10 Most Admired Corporate Cultures, Paladin is Canada's leading security company, with services and superior expertise that span all types of protection. Our outstanding people, ongoing training, state-of-the-art technology, advanced monitoring stations and passion for customer service excellence enable us to provide the most responsive and effective customer service in the industry.
About Us
Paladin was established in 1976 to provide basic Security Officer services. From modest beginnings with four employees and one contract, Paladin has grown into one of the largest security companies in Canada with offices from coast to coast.
Our Mission
Paladin's mission is to provide our clients with the finest security services and products available. With our extensive range of products and services, we care for our clients' safety and security. We strive to provide the very best in quality, and therefore commit to investing heavily into the selection, training, support, supervision and personal development of our people.
Security Team Lead - Full Time - Sherway Gardens Mall
About the role
Security Team Lead - Full Time - Sherway Gardens Mall
Position: | Security Team Lead
Site: | Sherway Gardens Mall - 25 The West Mall, Etobicoke.
Averaging Agreement: Overtime is Averaging Agreement (AA) after 88 hours
Hours: | Continental Rotating - 12 Hours 0900-2100-1100-2300
Status: | Full-Time Permanent
Pay rate: | $21.52/hour
Internal Posting Date: Sept 3, 2025
Internal Closing Date: Sept 10, 2025
External Closing Date: Sept 17, 2025
Site Description:
CF Sherway Gardens is located just west of downtown at the junction of Hwy. 427 & QEW. There is easy direct access to the shopping center from both QEW and Hwy. 427 via Sherway Gardens Road. Anchored by The Bay, Saks Fifth Ave, and Nordstrom, CF Sherway Gardens is an upscale fashion and lifestyle center with over 200 shops and services. Known for its best-in-class retailers, lush gardens, and comfortable leather seating, CF Sherway is a shoppers' delight.
Job Description:
To deliver a consistent and outstanding level of customer service to clients by actively seeking out opportunities to provide assistance and support. Working on assigned shifts, to act as a deterrent to crime and undesired activity and help to maintain a visibly safe and welcoming property environment. You will be required to write reports and investigate routine incidents, as well as respond to emergencies quickly and efficiently.
Key Responsibilities:
- Lead, coach, and support security officers during assigned shifts
- Conduct regular patrols and monitor all areas for safety and security risks
- Coordinate incident response, report writing, and escalation as needed
- Maintain positive relationships with mall tenants, guests, and law enforcement
- Ensure compliance with site policies, procedures, and applicable legislation
- Assist with scheduling, training, and performance management of team members
- Provide detailed shift reports and updates to management
Qualifications:
- Must be willing and able to stand, walk, and patrol by foot and vehicle for extended periods (8-12 hours)
- Must demonstrate a high degree of professionalism
- Must have at least 1 year of prior security experience
- Experience in physical / mall security is considered an asset
- Must have strong verbal and written communication skills
- Must have a strong command and fluency in the English language both written and verbal
- Must be able to work in a fast-paced environment
Paladin Security: Making the World a Safer and Friendlier Place because we CARE!
The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!
About Paladin Security
As one of Canada's Best Managed Companies, boasting Canada's 10 Most Admired Corporate Cultures, Paladin is Canada's leading security company, with services and superior expertise that span all types of protection. Our outstanding people, ongoing training, state-of-the-art technology, advanced monitoring stations and passion for customer service excellence enable us to provide the most responsive and effective customer service in the industry.
About Us
Paladin was established in 1976 to provide basic Security Officer services. From modest beginnings with four employees and one contract, Paladin has grown into one of the largest security companies in Canada with offices from coast to coast.
Our Mission
Paladin's mission is to provide our clients with the finest security services and products available. With our extensive range of products and services, we care for our clients' safety and security. We strive to provide the very best in quality, and therefore commit to investing heavily into the selection, training, support, supervision and personal development of our people.