Overview:

Sales Lead Coordinator

Reports To: Office Manager

Status: Full-time, Regular

Category: Administration

Location Name: Rob's Albertan/Accent Heating

Location Address: Edmonton, AB

Join the team of experts and realize your true potential!

Why You Should Join the Service Experts Team?

Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth. Join us and become an EXPERT!

Position Summary:

The Sales Lead Coordinator (SLC) will accept all incoming client inquiries relating to new equipment and recognize that this may be the first contact customers have had with the organization.

Responsibilities:

• Set leads on incoming inquiries using Company-approved scripting.
• Convert 90% of interest calls into scheduled sales leads.
• Confirm all leads using the appropriate call script.
• Proactively and creatively drive marketing efforts to ensure that each sales person receives weekly leads.
• Ensure that direct mail and newspaper campaigns are correctly distributed to team members and incoming lead efforts are appropriately tracked for each incoming source.
• Conduct outbound calls to book leads.
• Scheduling duties.
• Communicate all information regarding lead production and marketing needs to management on a daily basis.
• Perform follow-up calls to clients for whom the Company has recently performed service or maintenance to generate additional sales opportunities.
• Provide the daily report of sales and lead information to management each morning and update the system.
• Perform administrative tasks involving production coordination of installation.

Qualifications:

• The qualified candidate must have a high school diploma or equivalent.
• Post-secondary education or equivalent.
• Previous experience in a similar role required.
• Excellent interpersonal skills.
• Excellent verbal and written communication skills.
• Strong computer software skills (Microsoft Word, Excel, PowerPoint, Outlook).
• Team work is a priority and the SLC must be willing to work with and assist co-workers as needed.
• The ability to work occasional overtime and weekend hours as required.
• The successful incumbent must be able to meet the minimum requirements for our background check criteria.

What Do We Offer You as an Employee?

The Company offers a comprehensive benefits package designed to support employees and their families in managing their health and wellness needs. The following is a summary of the many benefits that may be available to you as a full-time, permanent member of the team:

• Competitive pay, including incentive opportunities for many positions.
• 100% employer-paid insurance premiums for Medical, Dental, Vision, Short-Term Disability, and Life Insurance.
• RRSP Plan with company matching component.
• Long-Term disability insurance that can protect you and your family if you are unable to work.
• Discounts and perks at many retail stores and online through the Perks program.
• Tuition Reimbursement Program of up to 80% of the cost of tuition and books for eligible, pre-approved courses.
• Employee Referral Program where you can earn $1,000 for the successful referral and hire of someone in your network.
• A confidential and free service for any employee that is facing a challenging time via the Employee and Family Assistance Program (EFAP).
• Training and development courses available through our online Learning Management System.
• Extensive career development opportunities.

The Company is committed to an inclusive, barrier-free recruitment process. The Company has an Accommodation Policy. Accommodations are available on request for candidates taking part in the selection process. If you require an accommodation, please contact the Human Resources Department and we will work with you to meet your needs.