Deadline to Apply : Thursday, November 6, 2025, at 11.59 PM

Employment Type: Temporary Full-Time (Approximately 6 Months, Possible Extension)

Base Location: HEADQUARTERS BUILDING , 200 Maple Grove Road, Cambridge, ON

Shift: Day

Hours of Work: 40 Hours per week

Number of Positions : 1

Reason for Vacancy: Backfill

Hourly Rate: $48.71

POSITION PURPOSE

The Network Administration Support Technician provides technical support to the Network and File Server for the police service to assist in the implementation, configuration, coordination, control, maintenance, troubleshooting, monitoring usage and ensuring security of the network. Responsible for assisting with the setup and maintenance of File Servers & architecture of the network, security, antivirus, backups, Internet,

and intranet.

MAJOR DUTIES & RESPONSIBILITIES

• Provides technical support and assistance in the daily operation of the police service Network and its security features. Troubleshoots and resolves problems identified by Service Desk Technicians, other Information Technology (IT) staff or end users. Coordinates vendors and other internal IT staff to design, implement and manage changes to the network infrastructure. Maintains all operational computer systems to ensure full communication and access to information available to WRPS members. Creates and manages all Windows based servers, including print servers, file servers for all users, email and antivirus server. Manages Network devices including internal and external firewalls, spam filters, routers and switches. Creates testing environments for new applications. Assists with implementing Regional applications through WRPS network. Develops and maintains WRPS standard workstation image.
• Maintains the integrated cloud environment by performing day-to-day operations, system configuration, maintenance and providing technical assistance.
• Monitors servers and network devices using established network monitoring tools. Provides Tier 2 level support to help resolve hardware and software problems beyond the scope of other Information Technology support personnel. Provides technical direction and expertise to Service Desk Technicians on a daily basis. Assigns and monitors work for Service Desk Technicians in consultation with their supervisor and establishes guidelines and directions to follow for backup operations, new software, deployment automation, and applications installation. Informs technical operators upon changes, upgrades to network infrastructure, and provides training and guidance as required.
• Troubleshoots internal physical and technical security risks to data, software and hardware and assists in the development of policies, procedures and contingency plans to minimize the effects of security breaches. May make recommendations and implements changes to work methods and procedures to make them more effective and/or to strengthen security measures. Assists to conduct risk assessments and information security measures, if needed, assists with disaster recovery efforts.
• Identifies security issues and concerns related to data security policies and procedures and brings them to the attention of the Data Security Analyst team. Has ongoing contact with vendors regarding security system and network updates and technical support of security products.
• Informs the Network Administrator and Data Security Analyst teams of critical issues that may affect the police service and conducts research for status and statistical reports as required.
• Assists in the review of new system proposals to determine impact on current systems and feasibility. Conducts research for reports detailing same.
• Conducts training seminars for Service Desk Technicians on new hardware and software being implemented throughout WRPS.
• Remains current and up to date on new technology.
• Provides technical backup for various software and hardware including servers, cloud based systems, mobile workstations, firewalls, smartphones, VOIP communication, and 911 communications support.
• Performs other related duties as assigned.

SKILL

• Successful completion of a three-year community college diploma in Computer Systems Technology.
• Two (2) years of extensive knowledge with server devices, virtual server architecture, virtual server design and analysis, network routing, enterprise applications, personal computers, various software and operating systems, computer protocols, programming disciplines, servers, security and anti-virus software, Internet, anti-spam and firewall software, and Share Point. Proven work experience in Router, switches, and infrastructure requirements to support a complex Wide areanetwork.
• Attainment of the Windows Server, Active Directory, and/or Windows Server Network Infrastructure, and/or Microsoft Certified Technology Specialist (MCTS), and/or Microsoft Certified IT Professional (MCITP), and/or Microsoft Certified Systems Administrator (MCSA) is considered an asset.
• Knowledge of computer languages, operating, business and information systems, development tools and automation processes.
• High level of judgment, problem solving, analytical and technical skills, including an ability to analyze, diagnose and resolve complex user’s hardware or software problems; mathematical skills; and an ability to self-teach various computer software programs with limited training.
• Ability to organize own time effectively, prioritize, meet immediate and inflexible deadlines and achieve results. Ability to adapt to constant changes in priorities. Ability to complete urgent tasks quickly and without errors.
• Communication and interpersonal skills required to represent the police service in a professional manner when dealing with multiple vendors and agencies; to identify and understand the use of software and hardware in the support of server functions to achieve desired output; to train end users at all levels of computer skill and knowledge, who are occasionally frustrated and irate, using common terms, courtesy, patience, tact and diplomacy.
• Ability to understand the integration of all WRPS and ESCO agency systems and network devices and to diagnose and resolve errors within these systems and devices. Ability to read and understand technical manuals, updates, bulletins, periodicals, newspapers and magazines for current, reliable, cost-effective and feature-rich software and hardware solutions.
• Ability to read documents such as policies and procedures, user manuals, forms and contracts to understand current or proposed systems and to read program listings to determine logic flow and achieve program changes.
• Ability to record user settings and to document and diagram network information. Ability to compile and write documentation on custom designed systems and instructions to computer operators; system specifications; and memos to staff, in response to problems to provide direction and updates. Ability to verbally respond to technical inquiries from Police Service staff who may have differing levels of knowledge and understanding of information technology as well as highly technical hardware and software engineers and manufacturers.
• Ability to remain current and current on new technologies in order to analyze new system proposals to determine impact on current systems and feasibility.
• A valid Class “G” Ontario Driver’s License with no more than six demerit points required to travel within and outside the Region to attend meetings, seminars and conferences.
• Ability to meet police security clearance and background requirements, and to maintain confidentiality.
• Ability to participate as an effective team member. Must have an understanding of the WRPS core values and demonstrate these values throughout their daily activities.
• Ability to meet testing requirements for the position.