Senior Liaison Officer
About the role
Classification & Regular Hours
Hours per Week: 35
Salary Grade 14: $65,050 - $76,550, commensurate with experience.
About Western
Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth. We seek excellent students, faculty, and staff to join us in what has become known as the "Western Experience" - an opportunity to contribute to a better world through the development of new knowledge, new abilities, new connections, and new ways to make a difference.
About Us
The Office of the Registrar (OOR) fosters a culture of student service excellence and is a key contributor to the overall student experience at Western, from the initial point of contact with prospects through to graduation and beyond.
Within the OOR, the Undergraduate Recruitment Office ensures successful achievement of Western’s undergraduate enrolment goals and strategic plans for growth, internationalization, and diversity by advising and supporting prospective students throughout the application and admission cycle.
Responsibilities
The Senior Liaison Officer within Undergraduate Recruitment works with the Associate Registrar, Student Recruitment and Communications to develop and implement recruitment and retention strategies that will enable Western to achieve its overall domestic and individual faculty/program enrolment goals. The Senior Liaison Officer is required to frequently travel within the province and across Canada to represent the institution at recruitment fairs, high schools, and community events. Flexibility to travel on evenings and weekends is essential to effectively engage with prospective students and constituents.
Qualifications
Education:
- Undergraduate degree from a recognized post-secondary institution
Experience:
- 3 years’ progressive student recruitment/counselling experience in a post-secondary environment
- 1 year leadership experience in a post-secondary environment
- 3 years’ leadership experience in a post-secondary environment is preferred
Knowledge, Skills & Abilities:
- Excellent communication and presentation skills (both creating and delivering presentations)
- Ability to analyze and synthesize detail/data from CRM systems and to process information with high levels of accuracy
- Demonstrated ability to apply creativity, innovation and resourcefulness to daily work and ability to manage activities for both self and others effectively
- Exceptional organizational skills and the ability to adapt quickly to emerging priorities
- Possession of a reputation for resourcefulness with a strong sense of accountability
- Ability to work well under pressure and handle conflicting priorities in a fast-paced environment with frequent interruptions
- Demonstrated ability to understand and communicate complex ideas verbally or graphically, and understand customer needs and expectations while providing excellent customer service
- Proven ability and natural inclination to interact with people in a professional, respectful and diplomatic manner
- Judgment, analytical and problem-solving skills with a consultative and collaborative approach to address issues and opportunities; ability to exercise judgment within established guidelines
- Strong record of teamwork with the motivation and ability to work independently with little supervision
- Proven ability to take initiative and champion a project from conception through implementation and evaluation
- Critical thinking and discernment to assess and scope areas for improvement and an ability to offer creative solutions
- Strong customer service skills to handle enquiries and resolve issues in a timely manner
- Professional manner, tact, diplomacy and discretion in dealing with students, parents, guidance counselors and colleagues including senior management
- Flexibility to work outside of regular business hours and travel when required
- Intermediate computer skills in Microsoft Office and word processing of 60 wpm
- Ability to lift up to 44lbs (boxes of calendar/collateral, display units)
Background Checks
Please note, successful applicants may be required to produce a current vulnerable sector record check(s) from a police service, as well as a current, clean driving abstract prior to commencing employment.
Western Values Diversity
The University invites applications from all qualified individuals. Western is committed to employment equity and diversity in the workplace and welcomes applications from women, members of racialized groups/visible minorities, Indigenous persons, persons with disabilities, persons of any sexual orientation, and persons of any gender identity or gender expression.
Accommodations are available for applicants with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please contact Human Resources or phone 519-661-2194.
Please Note:
We thank all applicants for their interest; however, only those chosen for an interview will be contacted.
About Western University
With over 30,000 students and 300,000 alumni, Western is a leading research-intensive university and global community of individuals focused on making change in the world, today.
We welcome scholars from around the world to beautiful London, Ontario.
Senior Liaison Officer
About the role
Classification & Regular Hours
Hours per Week: 35
Salary Grade 14: $65,050 - $76,550, commensurate with experience.
About Western
Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth. We seek excellent students, faculty, and staff to join us in what has become known as the "Western Experience" - an opportunity to contribute to a better world through the development of new knowledge, new abilities, new connections, and new ways to make a difference.
About Us
The Office of the Registrar (OOR) fosters a culture of student service excellence and is a key contributor to the overall student experience at Western, from the initial point of contact with prospects through to graduation and beyond.
Within the OOR, the Undergraduate Recruitment Office ensures successful achievement of Western’s undergraduate enrolment goals and strategic plans for growth, internationalization, and diversity by advising and supporting prospective students throughout the application and admission cycle.
Responsibilities
The Senior Liaison Officer within Undergraduate Recruitment works with the Associate Registrar, Student Recruitment and Communications to develop and implement recruitment and retention strategies that will enable Western to achieve its overall domestic and individual faculty/program enrolment goals. The Senior Liaison Officer is required to frequently travel within the province and across Canada to represent the institution at recruitment fairs, high schools, and community events. Flexibility to travel on evenings and weekends is essential to effectively engage with prospective students and constituents.
Qualifications
Education:
- Undergraduate degree from a recognized post-secondary institution
Experience:
- 3 years’ progressive student recruitment/counselling experience in a post-secondary environment
- 1 year leadership experience in a post-secondary environment
- 3 years’ leadership experience in a post-secondary environment is preferred
Knowledge, Skills & Abilities:
- Excellent communication and presentation skills (both creating and delivering presentations)
- Ability to analyze and synthesize detail/data from CRM systems and to process information with high levels of accuracy
- Demonstrated ability to apply creativity, innovation and resourcefulness to daily work and ability to manage activities for both self and others effectively
- Exceptional organizational skills and the ability to adapt quickly to emerging priorities
- Possession of a reputation for resourcefulness with a strong sense of accountability
- Ability to work well under pressure and handle conflicting priorities in a fast-paced environment with frequent interruptions
- Demonstrated ability to understand and communicate complex ideas verbally or graphically, and understand customer needs and expectations while providing excellent customer service
- Proven ability and natural inclination to interact with people in a professional, respectful and diplomatic manner
- Judgment, analytical and problem-solving skills with a consultative and collaborative approach to address issues and opportunities; ability to exercise judgment within established guidelines
- Strong record of teamwork with the motivation and ability to work independently with little supervision
- Proven ability to take initiative and champion a project from conception through implementation and evaluation
- Critical thinking and discernment to assess and scope areas for improvement and an ability to offer creative solutions
- Strong customer service skills to handle enquiries and resolve issues in a timely manner
- Professional manner, tact, diplomacy and discretion in dealing with students, parents, guidance counselors and colleagues including senior management
- Flexibility to work outside of regular business hours and travel when required
- Intermediate computer skills in Microsoft Office and word processing of 60 wpm
- Ability to lift up to 44lbs (boxes of calendar/collateral, display units)
Background Checks
Please note, successful applicants may be required to produce a current vulnerable sector record check(s) from a police service, as well as a current, clean driving abstract prior to commencing employment.
Western Values Diversity
The University invites applications from all qualified individuals. Western is committed to employment equity and diversity in the workplace and welcomes applications from women, members of racialized groups/visible minorities, Indigenous persons, persons with disabilities, persons of any sexual orientation, and persons of any gender identity or gender expression.
Accommodations are available for applicants with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please contact Human Resources or phone 519-661-2194.
Please Note:
We thank all applicants for their interest; however, only those chosen for an interview will be contacted.
About Western University
With over 30,000 students and 300,000 alumni, Western is a leading research-intensive university and global community of individuals focused on making change in the world, today.
We welcome scholars from around the world to beautiful London, Ontario.