Senior Program Manager
Top Benefits
About the role
General Information
Locations: Vancouver, British Columbia, Canada
Role ID
210197
Worker Type
Regular Employee
Studio/Department
Marketing
Work Model
Hybrid
Description & Requirements
Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. Part of a community that connects across the globe. A place where creativity thrives, new perspectives are invited, and ideas matter. A team where everyone makes play happen.
Our EA Experiences group is dedicated to ensuring great experiences for our growing communities centered around our world-renowned brands, including fan-favorites like Apex, Battlefield, EA SPORTS FC, Madden NFL and The Sims, just to name a few. We're a multi-functional group, with world-class expertise building fandoms, driving interactive storytelling, and positioning our franchises at the center of the broader entertainment ecosystem. We inspire, connect, and engage fans through culturally relevant content, intentionally architected journeys across channels, and meaningful fan care. Our goal is to provide valuable, easy experiences that fans love – in our games, around our games, and through innovative adjacent experiences to grow and enrich how fans experience EA as we shape the future of entertainment. Within the Office of CXO and CRM Operations team, we are seeking a Senior Program Manager.
The Office of the CXO drives effectiveness across the EA Experiences organization with a focus on excellence in business operations, comprehensive fan intelligence, plus internal technology and business solutions. We are horizontal connectors empowering teams across the Experiences organization with the strategic prioritization, investments, resources, data, insights, and technology required to accelerate business outcomes in service of our goals.
CRM Operations powers the play behind the play: we help CRM teams create the moments that keep players engaged and coming back. We coordinate development of the infrastructure, tools, and workflows that support personalized, scalable, and measurable player messaging. Our team works across channels, technologies, and franchises to ensure the right message reaches the right player at the right time, all while upholding the highest standards of quality, compliance, and performance.
The Senior Program Manager will lead planning, coordination, and delivery of product‑aligned goals and partner requirements for lifecycle marketing programs. Reporting to the Director of CRM Operations, this individual contributor partners across CRM Ops, product, analytics, technology, and franchise teams to track deliverables, publish release plans, and hit delivery targets. You will work with Website & Scaled Creative to ship web experiences that promote engagement, and with channel owners, engineers, creatives, and analysts to launch solutions that improve player experience and long‑term engagement. Daily, you'll steer complex programs to completion, evolve org‑wide best practices, and orchestrate cross‑functional execution that advances our multi‑channel strategy.
Responsibilities:
- You will be the primary contact, building trust with partners through clear, inclusive business reviews, ad hoc coordination, etc.
- You achieve results by delivering goals on time and within budget
- Partner with engineering to translate requirements into relevant work items and inform technical adoption or upgrades
- We manage program plans, roadmaps, schedules, and risk management, ensuring visibility for global teams and leadership
- Facilitate important discussions, demos, and evaluation sessions
- Define and standardize repeatable processes that align with security, compliance, and operational guidelines
Qualifications:
- 8+ years in Program Management, Technical Consulting; PMP/PgMP certification or similar a plus
- Experience leading complex, multi-team programs in a large, distributed enterprise
- Familiarity with software development lifecycles, Agile practices, and ALM tools (Jira, Confluence, etc.)
- You align teams across departments with varying goals, remove obstacles, and manage programs to meet deadlines and commitments
- You think strategically, with an emphasis on data-driven decision-making; experience with live services, game development, or platform ecosystems
COMPENSATION AND BENEFITS
The ranges listed below are what EA in good faith expects to pay applicants for this role in these locations at the time of this posting. If you reside in a different location, a recruiter will advise on the applicable range and benefits. Pay offered will be determined based on a number of relevant business and candidate factors (e.g. education, qualifications, certifications, experience, skills, geographic location, or business needs).
PAY RANGES
* British Columbia (depending on location e.g. Vancouver vs. Victoria) *$111,600 - $152,800 CAD
In British Columbia, we offer a package of benefits including vacation (3 weeks per year to start), 10 days per year of sick time, paid top-up to EI/QPIP benefits up to 100% of base salary when you welcome a new child (12 weeks for maternity, and 4 weeks for parental/adoption leave), extended health/dental/vision coverage, life insurance, disability insurance, retirement plan to regular full-time employees. Certain roles may also be eligible for bonus and equity.
About Electronic Arts
We’re proud to have an extensive portfolio of games and experiences, locations around the world, and opportunities across EA. We value adaptability, resilience, creativity, and curiosity. From leadership that brings out your potential, to creating space for learning and experimenting, we empower you to do great work and pursue opportunities for growth.
We adopt a holistic approach to our benefits programs, emphasizing physical, emotional, financial, career, and community wellness to support a balanced life. Our packages are tailored to meet local needs and may include healthcare coverage, mental well-being support, retirement savings, paid time off, family leaves, complimentary games, and more. We nurture environments where our teams can always bring their best to what they do.
Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.
About Electronic Arts
We exist to inspire the world to play. We put our people first, and we thrive off their diversity in our innovative technology and immersive storytelling. We're doing the work to give everyone the space to be their full selves while giving back to our community, no matter where you're working from. We're looking for problem-solvers, game-changers, innovators, dreamers, doers—people that are ready to move the needle and transform the future of gaming. Join us.
Senior Program Manager
Top Benefits
About the role
General Information
Locations: Vancouver, British Columbia, Canada
Role ID
210197
Worker Type
Regular Employee
Studio/Department
Marketing
Work Model
Hybrid
Description & Requirements
Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. Part of a community that connects across the globe. A place where creativity thrives, new perspectives are invited, and ideas matter. A team where everyone makes play happen.
Our EA Experiences group is dedicated to ensuring great experiences for our growing communities centered around our world-renowned brands, including fan-favorites like Apex, Battlefield, EA SPORTS FC, Madden NFL and The Sims, just to name a few. We're a multi-functional group, with world-class expertise building fandoms, driving interactive storytelling, and positioning our franchises at the center of the broader entertainment ecosystem. We inspire, connect, and engage fans through culturally relevant content, intentionally architected journeys across channels, and meaningful fan care. Our goal is to provide valuable, easy experiences that fans love – in our games, around our games, and through innovative adjacent experiences to grow and enrich how fans experience EA as we shape the future of entertainment. Within the Office of CXO and CRM Operations team, we are seeking a Senior Program Manager.
The Office of the CXO drives effectiveness across the EA Experiences organization with a focus on excellence in business operations, comprehensive fan intelligence, plus internal technology and business solutions. We are horizontal connectors empowering teams across the Experiences organization with the strategic prioritization, investments, resources, data, insights, and technology required to accelerate business outcomes in service of our goals.
CRM Operations powers the play behind the play: we help CRM teams create the moments that keep players engaged and coming back. We coordinate development of the infrastructure, tools, and workflows that support personalized, scalable, and measurable player messaging. Our team works across channels, technologies, and franchises to ensure the right message reaches the right player at the right time, all while upholding the highest standards of quality, compliance, and performance.
The Senior Program Manager will lead planning, coordination, and delivery of product‑aligned goals and partner requirements for lifecycle marketing programs. Reporting to the Director of CRM Operations, this individual contributor partners across CRM Ops, product, analytics, technology, and franchise teams to track deliverables, publish release plans, and hit delivery targets. You will work with Website & Scaled Creative to ship web experiences that promote engagement, and with channel owners, engineers, creatives, and analysts to launch solutions that improve player experience and long‑term engagement. Daily, you'll steer complex programs to completion, evolve org‑wide best practices, and orchestrate cross‑functional execution that advances our multi‑channel strategy.
Responsibilities:
- You will be the primary contact, building trust with partners through clear, inclusive business reviews, ad hoc coordination, etc.
- You achieve results by delivering goals on time and within budget
- Partner with engineering to translate requirements into relevant work items and inform technical adoption or upgrades
- We manage program plans, roadmaps, schedules, and risk management, ensuring visibility for global teams and leadership
- Facilitate important discussions, demos, and evaluation sessions
- Define and standardize repeatable processes that align with security, compliance, and operational guidelines
Qualifications:
- 8+ years in Program Management, Technical Consulting; PMP/PgMP certification or similar a plus
- Experience leading complex, multi-team programs in a large, distributed enterprise
- Familiarity with software development lifecycles, Agile practices, and ALM tools (Jira, Confluence, etc.)
- You align teams across departments with varying goals, remove obstacles, and manage programs to meet deadlines and commitments
- You think strategically, with an emphasis on data-driven decision-making; experience with live services, game development, or platform ecosystems
COMPENSATION AND BENEFITS
The ranges listed below are what EA in good faith expects to pay applicants for this role in these locations at the time of this posting. If you reside in a different location, a recruiter will advise on the applicable range and benefits. Pay offered will be determined based on a number of relevant business and candidate factors (e.g. education, qualifications, certifications, experience, skills, geographic location, or business needs).
PAY RANGES
* British Columbia (depending on location e.g. Vancouver vs. Victoria) *$111,600 - $152,800 CAD
In British Columbia, we offer a package of benefits including vacation (3 weeks per year to start), 10 days per year of sick time, paid top-up to EI/QPIP benefits up to 100% of base salary when you welcome a new child (12 weeks for maternity, and 4 weeks for parental/adoption leave), extended health/dental/vision coverage, life insurance, disability insurance, retirement plan to regular full-time employees. Certain roles may also be eligible for bonus and equity.
About Electronic Arts
We’re proud to have an extensive portfolio of games and experiences, locations around the world, and opportunities across EA. We value adaptability, resilience, creativity, and curiosity. From leadership that brings out your potential, to creating space for learning and experimenting, we empower you to do great work and pursue opportunities for growth.
We adopt a holistic approach to our benefits programs, emphasizing physical, emotional, financial, career, and community wellness to support a balanced life. Our packages are tailored to meet local needs and may include healthcare coverage, mental well-being support, retirement savings, paid time off, family leaves, complimentary games, and more. We nurture environments where our teams can always bring their best to what they do.
Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.
About Electronic Arts
We exist to inspire the world to play. We put our people first, and we thrive off their diversity in our innovative technology and immersive storytelling. We're doing the work to give everyone the space to be their full selves while giving back to our community, no matter where you're working from. We're looking for problem-solvers, game-changers, innovators, dreamers, doers—people that are ready to move the needle and transform the future of gaming. Join us.