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Scheduling Coordinator - Casual

Paladin Security19 days ago
Burnaby, BC
Mid Level
part_time

About the role

Scheduling Coordinator - Casual

Our Scheduling Coordinators are responsible for ensuring strategic scheduling support for their assigned vertical. This is primarily achieved through proactively addressing resource needs, filling open shifts, and reducing overtime through strategic initiatives. The Scheduling Coordinator will ensure that all officers that are scheduled into shifts are compliant with any specific contractual requirements. This position ensures a lifeline between Paladin and its varied customers by ensuring that the deployment of our security officers matches their contractual requirements.

  • Please note that this is a casual position at this time, with no guaranteed hours each week.

Responsibilities:

  • Strategically identify open shifts / open lines and schedule officer resources using the provided pool of employees
  • Create, update, and modify work schedules for Security Officers within Paladin Security
  • Work within a team-oriented environment to ensure that all scheduling needs are met
  • Process coverage cancellations and redeploy officers into open requests
  • Strategically plan schedules to ensure effective use of resources and minimize unnecessary overtime
  • Provide information to staff as requested regarding additional shifts, vacation requests, last minute book-offs, and shift availability
  • Ensure that all inbound calls are answered or responded to by the end of shift
  • Work with the Scheduling Leadership Team to ensure schedules are complete and adhere to our contractual obligations
  • Work within a dynamic team environment with multiple operational stakeholders including Site Supervisors, Security Officers, CSMs, ASLs, Senior Management and our Operations Centre
  • Work to develop knowledge of Paladin's contractual obligations for the assigned portfolio
  • Complete daily and weekly reports
  • Complete a shift summary MS Form, highlighting specified KPIs
  • Perform other duties as requested to assist with operational need

Requirements:

  • Excellent customer service and communication skills
  • Working knowledge of Employment Standards Legislation and Human Rights Legislation
  • Post-secondary education in business administration or related is preferred
  • Demonstrated ability to plan, organize, problem-solve, and execute solutions
  • Strong organization and ability to plan logistics; ability to multitask and continuously adjust priorities to meet operational demands
  • Creative ability to foster new and innovative ways to perform and succeed
  • Ability to meet strict deadlines and flexibility in time allocation
  • Experience in scheduling software (ex. WinTEAM) software, administration or security supervision would be considered an asset
  • Strong proficiency in MS Office software

Paladin Security: Making the World a Safer and Friendlier Place because we CARE!

The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!

About Paladin Security

Security and Investigations
10,000+

As one of Canada's Best Managed Companies, boasting Canada's 10 Most Admired Corporate Cultures, Paladin is Canada's leading security company, with services and superior expertise that span all types of protection. Our outstanding people, ongoing training, state-of-the-art technology, advanced monitoring stations and passion for customer service excellence enable us to provide the most responsive and effective customer service in the industry.

About Us

Paladin was established in 1976 to provide basic Security Officer services. From modest beginnings with four employees and one contract, Paladin has grown into one of the largest security companies in Canada with offices from coast to coast.

Our Mission

Paladin's mission is to provide our clients with the finest security services and products available. With our extensive range of products and services, we care for our clients' safety and security. We strive to provide the very best in quality, and therefore commit to investing heavily into the selection, training, support, supervision and personal development of our people.