Client Care and Sales Representative
Top Benefits
About the role
Remote | Ontario-Based **Schedule:**Sunday–Thursday | 9:00 AM–5:00 PM
Thrive in a Fast-Paced, High-Volume Call Environment?
This role is for someone who enjoys staying busy, moves quickly between conversations, and feels energized by a high volume of outbound calls and emails.
At Aqua Life Swim Academy, our Client Care & Sales team speaks with families who are actively looking to register for swim lessons. This is a phone-heavy, high-pace role where efficiency, accuracy, and professionalism matter.
If you like structure, momentum, and a steady flow of calls, you’ll do well here.
What You’ll Be Doing
- Handle a high volume of outbound/inbound calls, emails, and online inquiries
- Speak with clients, assess needs, and recommend appropriate swim programs
- Convert inquiries into registrations in a clear and professional manner
- Follow up on incomplete registrations and warm leads
- Manage client accounts, schedule changes, and general questions
- Accurately document interactions in our CRM (GoHighLevel / Google Workspace)
- Work closely with operations to ensure a smooth client experience
This Role Is NOT For You If:
- You prefer slow-paced or low-volume work
- You dislike being on the phone most of the day
- You struggle with multitasking or staying focused under pressure
This Role IS a Great Fit If:
- You thrive in high-volume, fast-moving environments
- You are confident and clear on the phone
- You stay organized while handling multiple tasks
- You work well with structure, processes, and schedules
- You are dependable, punctual, and accountable
What We’re Looking For
- Very strong verbal and written communication skills
- Experience in call-center, client care, or sales roles (preferred)
- Comfort handling back-to-back calls and inquiries
- Attention to detail and accurate data entry
- Ability to workSunday–Thursday | 9:00 AM–5:00 PM
Why Join Aqua Life Swim Academy
- Meaningful work helping families access life-saving swim skills
- Warm inbound inquiries (no cold calling)
- Clear systems, scripts, and support
- Professional, respectful, and fast-paced team environment
- Fully remote role with consistent hours
- Opportunity for advancement
Not the right fit? Search for Client Care and Sales Representative jobs in Ontario
About The Aqua Life Swim Academy
ALSA is a Private Swim School dedicated to improving the Aqua Lives of children, teens and adults! We are based out of Ottawa, Ontario and offer private/semi private swimming lessons to all ages.
We currently operate out of four locations throughout the city for our clients convenience. We are proud to have served over 1200 clients in the Ottawa area and now with the introduction of two new locations in the city we are providing over 300 customized swim lessons per month.
Our Mission:
We strive to enrich every child, teen and adult's Aqua Life by meeting their individual needs. Our purpose is to develop swimmers in a safe and private/semi private lesson customized to their specific needs.
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Client Care and Sales Representative
Top Benefits
About the role
Remote | Ontario-Based **Schedule:**Sunday–Thursday | 9:00 AM–5:00 PM
Thrive in a Fast-Paced, High-Volume Call Environment?
This role is for someone who enjoys staying busy, moves quickly between conversations, and feels energized by a high volume of outbound calls and emails.
At Aqua Life Swim Academy, our Client Care & Sales team speaks with families who are actively looking to register for swim lessons. This is a phone-heavy, high-pace role where efficiency, accuracy, and professionalism matter.
If you like structure, momentum, and a steady flow of calls, you’ll do well here.
What You’ll Be Doing
- Handle a high volume of outbound/inbound calls, emails, and online inquiries
- Speak with clients, assess needs, and recommend appropriate swim programs
- Convert inquiries into registrations in a clear and professional manner
- Follow up on incomplete registrations and warm leads
- Manage client accounts, schedule changes, and general questions
- Accurately document interactions in our CRM (GoHighLevel / Google Workspace)
- Work closely with operations to ensure a smooth client experience
This Role Is NOT For You If:
- You prefer slow-paced or low-volume work
- You dislike being on the phone most of the day
- You struggle with multitasking or staying focused under pressure
This Role IS a Great Fit If:
- You thrive in high-volume, fast-moving environments
- You are confident and clear on the phone
- You stay organized while handling multiple tasks
- You work well with structure, processes, and schedules
- You are dependable, punctual, and accountable
What We’re Looking For
- Very strong verbal and written communication skills
- Experience in call-center, client care, or sales roles (preferred)
- Comfort handling back-to-back calls and inquiries
- Attention to detail and accurate data entry
- Ability to workSunday–Thursday | 9:00 AM–5:00 PM
Why Join Aqua Life Swim Academy
- Meaningful work helping families access life-saving swim skills
- Warm inbound inquiries (no cold calling)
- Clear systems, scripts, and support
- Professional, respectful, and fast-paced team environment
- Fully remote role with consistent hours
- Opportunity for advancement
Not the right fit? Search for Client Care and Sales Representative jobs in Ontario
About The Aqua Life Swim Academy
ALSA is a Private Swim School dedicated to improving the Aqua Lives of children, teens and adults! We are based out of Ottawa, Ontario and offer private/semi private swimming lessons to all ages.
We currently operate out of four locations throughout the city for our clients convenience. We are proud to have served over 1200 clients in the Ottawa area and now with the introduction of two new locations in the city we are providing over 300 customized swim lessons per month.
Our Mission:
We strive to enrich every child, teen and adult's Aqua Life by meeting their individual needs. Our purpose is to develop swimmers in a safe and private/semi private lesson customized to their specific needs.