Why join us?

We work and play in Canada’s most beautiful playground, Banff National Park, and you can too. Sunshine Village is the premier ski resort in Western Canada. If you want to be part of making our guests’ ski experience unforgettable and think a winter season skiing and riding on the best powder in the Rockies would be great too, then read on for more information...

Description

Rental attendants are in a front-line role and provide an outstanding experience for our equipment renting guests. Attendants assist and outfit guests with a variety of rental equipment in a timely, professional manner. They also process payments and answer guest queries in a fast-paced environment. Rental Attendants report to the Rentals Leadership Team, working frequently with the Ski and Snowboard School and other departments.

Job Functions

• Working in a fast-paced, high-volume, ever-changing environment and approaching guest situations in a friendly and professional manner
• Assisting guests with their equipment needs, issuing equipment, setting bindings and taking returns.
• Resolving any issues with guest experience and company policy in mind.
• Accurately completing daily cash outs, being accountable for any variances.
• Administering release of liability/waiver documentation in accordance with company policies and procedures.
• General administrative tasks, including filing and office/shop cleaning.

Experience/Requirements

• You have or will learn to have a thorough understanding of ski and snowboard equipment.
• You have previous guest service experience, additional cash handling experience is preferred.
• Experience with Microsoft Office suite of products (word, excel, outlook, etc.), is preferred, as is a working knowledge of additional computer systems and POS systems.
• You work well as part of a team and have strong communication and time management skills.
• You work in a safety minded way that considers themselves, fellow staff and guests.

Additional Considerations

• This can be a physically demanding position requiring some manual labour and lifting.
• Employees must always be of a sound mind, exhibit good judgment, and report to work fit for duty.
• This role must always maintain a high standard of professional conduct, particularly when in uniform and acting as a company representative.
• Working on a flexible schedule that includes weekends and holidays will be expected.
• Must have strong verbal and written communication skills and be able to communicate effectively in English.
• This position at times works alone, handles cash, and handles sensitive, confidential information.
• This is primarily an indoor role, but outdoor travel occurs, and both preparedness and the ability to move around in a remote, alpine environment is required. Some indoor uniform pieces are provided.

This role is subject to all terms and conditions of the Sunshine Village Employee Handbook and Policy Manual, and the Alberta Employment Standards Code.

The Perks:

• FREE - Your staff pass is your ticket to ride Sunshine!
• Ski & Ride – Free days & discounts at ski resorts across Canada
• Staff Events – Staff parties, BBQs, spring night skiing, dog sledding & more
• Career – Recognition programs & career development opportunities
• Wellness – Discounted fitness passes, yoga, onsite support & professional support
• Onsite discounts – Food & beverage, retail, & hotel stays
• Exclusive deals – Brand-named gear & local businesses
• And much, much more!

Can’t wait to get started? Great, because we can’t wait to hear from you!

Click the Apply Online button below tell us why you’re the next awesome member of our team. Remember, we’re looking for people who will wow our guests, so start now and wow us.