Top Benefits
About the role
Job Description
What is the opportunity?
- The Enterprise Chief Controls Office (ECCO) is a first line of defense group, newly centralized across the Enterprise with a Global Mandate to embed a culture of risk ownership and operational excellence by elevating the control environment and driving consistency and quality of risk practices to minimize loss and regulatory sanction, drive cost efficiencies, and accelerate execution to enable growth.
- The Enterprise Control Testing (ECT) team serves as RBC’s central control testing function, acting on behalf of the 1LOD (first line of defense) Control Owner, and is responsible for performing control assurance activities in accordance with RBC’s Internal Controls Testing Policy and Standards (ICMP and ICMS).
- The Director, Data and Planning is accountable for ECT’s design, implementation and execution of Data and Planning (Workforce Management) capabilities including relevant tools and infrastructure to support the centers operating the control testing activities through leadership of their team and stakeholders in the use of those capabilities, enabling data driven insights, control testing effectiveness, productivity improvements, staffing levers, service level management and cost optimization.
What will you do?
The Director, Data and Planning will set and execute on ECT’s vision, strategy and approach for data and capacity planning. They will lead a team with responsibility for the creation of capacity planning capabilities and ongoing workload forecasting and resource management. The Director will also lead a team to develop the ECT data and reporting infrastructure and accountable for the ongoing reporting and analysis, including supporting various management and governance cadences. Key activities include:
- Develop the vision, approach and strategy for the ECT data capability
- Execute on the data infrastructure for ECT including leading the initial build of the infrastructure, coordinate with Technology and Operations and Chief Data Office, build connections to existing data infrastructure across the enterprise (e.g. data lake, data warehouse), continue to evolve and improve the data infrastructure based on the group’s needs
- Lead the ECT reporting cycles, including coordinating and leading the teams in developing the relevant reports, reviewing the results and sharing findings
- Accountable for ECT data analysis to identify control testing insights/trends, support improvement efforts, process and performance management (e.g. monthly business review), service level monitoring, executive presentations
- Support the ECT Control Testing Teams in capacity planning and workforce management to meet demand and deliver service levels, including resource allocation, staffing levers, lead the annual and monthly planning cycles, and inform hiring plans, staffing and location strategies
- Assess key capacity improvement opportunities, including cross training, load balancing, and peak management and serve as subject matter expert by pioneering workforce optimization innovations and implementing external best practices. Develop the capacity improvement initiative roadmap with prioritized key initiatives to realize the key outcomes
- Develop, implement and operate a workflow tool to enable capacity management and insights
- Oversee a team of functional experts (data, capacity planning) in the delivery of the activities above, including building a strong culture, overseeing team performance and setting a clear direction for the team, promoting continuous learning and continuous improvement mindset to enable the team’s growth and advance the team’s capabilities
What do you need to succeed?
Must Have:
- Minimum 7 - 10 years work experience in relevant or complimentary capacities
- Strong people management experience leading cross-functional teams and experts with an innovation and client first focus
- Strong communication and presentation skills, ability to tailor to various levels of seniority with experience leading in a matrixed environment and strong negotiation and influencing skills
- Knowledge/experience in capacity management, including deployment of workflow tool, capacity optimization strategies, managing Service Level commitments and use of operational levers
- Expertise on data infrastructure, analytical methodologies, including AI capabilities
Nice to Have:
- Bachelor’s Degree in Technical disciplines such as Computer Science, Computer Engineering, Analytics
- Previous experience working in highly regulated business environments in the financial services sector; Knowledge and/or experience working across different platforms and/or functional units of a diversified financial services firm, including exposure to multiple geographies
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
- Leaders who support your development through coaching and managing opportunities
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- A world-class training program in financial services
- Flexible work/life balance options
- Opportunities to do challenging work
#LI-Post
Job Skills
Additional Job Details
Address:
180 WELLINGTON ST W:TORONTO
City:
Toronto
Country:
Canada
Work hours/week:
37.5
Employment Type:
Full time
Platform:
Job Type:
Regular
Pay Type:
Salaried
Posted Date:
2025-10-07
Application Deadline:
2025-10-27
Note**:** Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
I****nclusion and Equal Opportunity Employment
At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
Join our Talent Community
Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.
Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.
About RBC
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 94,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada's biggest bank and one of the largest in the world, based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our more than 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at www.rbc.com/community-social-impact.
La Banque Royale du Canada est une institution financière mondiale définie par sa raison d'être, guidée par des principes et orientée vers l'excellence en matière de rendement. Notre succès est attribuable aux quelque 94 000+ employés qui mettent à profit leur créativité et leur savoir faire pour concrétiser notre vision, nos valeurs et notre stratégie afin que nous puissions contribuer à la prospérité de nos clients et au dynamisme des collectivités. Selon la capitalisation boursière, nous sommes la plus importante banque du Canada et l'une des plus grandes banques du monde. Nous avons adopté un modèle d'affaires diversifié axé sur l'innovation et l'offre d'expériences exceptionnelles à nos plus de 17 millions de clients au Canada, aux États Unis et dans 27 autres pays. Pour en savoir plus, visitez le site rbc.com/francais
Nous sommes fiers d'appuyer une grande diversité d'initiatives communautaires par des dons, des investissements dans la collectivité et le travail bénévole de nos employés. Pour de plus amples renseignements, visitez le site www.rbc.com/collectivite-impact-social.
Top Benefits
About the role
Job Description
What is the opportunity?
- The Enterprise Chief Controls Office (ECCO) is a first line of defense group, newly centralized across the Enterprise with a Global Mandate to embed a culture of risk ownership and operational excellence by elevating the control environment and driving consistency and quality of risk practices to minimize loss and regulatory sanction, drive cost efficiencies, and accelerate execution to enable growth.
- The Enterprise Control Testing (ECT) team serves as RBC’s central control testing function, acting on behalf of the 1LOD (first line of defense) Control Owner, and is responsible for performing control assurance activities in accordance with RBC’s Internal Controls Testing Policy and Standards (ICMP and ICMS).
- The Director, Data and Planning is accountable for ECT’s design, implementation and execution of Data and Planning (Workforce Management) capabilities including relevant tools and infrastructure to support the centers operating the control testing activities through leadership of their team and stakeholders in the use of those capabilities, enabling data driven insights, control testing effectiveness, productivity improvements, staffing levers, service level management and cost optimization.
What will you do?
The Director, Data and Planning will set and execute on ECT’s vision, strategy and approach for data and capacity planning. They will lead a team with responsibility for the creation of capacity planning capabilities and ongoing workload forecasting and resource management. The Director will also lead a team to develop the ECT data and reporting infrastructure and accountable for the ongoing reporting and analysis, including supporting various management and governance cadences. Key activities include:
- Develop the vision, approach and strategy for the ECT data capability
- Execute on the data infrastructure for ECT including leading the initial build of the infrastructure, coordinate with Technology and Operations and Chief Data Office, build connections to existing data infrastructure across the enterprise (e.g. data lake, data warehouse), continue to evolve and improve the data infrastructure based on the group’s needs
- Lead the ECT reporting cycles, including coordinating and leading the teams in developing the relevant reports, reviewing the results and sharing findings
- Accountable for ECT data analysis to identify control testing insights/trends, support improvement efforts, process and performance management (e.g. monthly business review), service level monitoring, executive presentations
- Support the ECT Control Testing Teams in capacity planning and workforce management to meet demand and deliver service levels, including resource allocation, staffing levers, lead the annual and monthly planning cycles, and inform hiring plans, staffing and location strategies
- Assess key capacity improvement opportunities, including cross training, load balancing, and peak management and serve as subject matter expert by pioneering workforce optimization innovations and implementing external best practices. Develop the capacity improvement initiative roadmap with prioritized key initiatives to realize the key outcomes
- Develop, implement and operate a workflow tool to enable capacity management and insights
- Oversee a team of functional experts (data, capacity planning) in the delivery of the activities above, including building a strong culture, overseeing team performance and setting a clear direction for the team, promoting continuous learning and continuous improvement mindset to enable the team’s growth and advance the team’s capabilities
What do you need to succeed?
Must Have:
- Minimum 7 - 10 years work experience in relevant or complimentary capacities
- Strong people management experience leading cross-functional teams and experts with an innovation and client first focus
- Strong communication and presentation skills, ability to tailor to various levels of seniority with experience leading in a matrixed environment and strong negotiation and influencing skills
- Knowledge/experience in capacity management, including deployment of workflow tool, capacity optimization strategies, managing Service Level commitments and use of operational levers
- Expertise on data infrastructure, analytical methodologies, including AI capabilities
Nice to Have:
- Bachelor’s Degree in Technical disciplines such as Computer Science, Computer Engineering, Analytics
- Previous experience working in highly regulated business environments in the financial services sector; Knowledge and/or experience working across different platforms and/or functional units of a diversified financial services firm, including exposure to multiple geographies
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
- Leaders who support your development through coaching and managing opportunities
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- A world-class training program in financial services
- Flexible work/life balance options
- Opportunities to do challenging work
#LI-Post
Job Skills
Additional Job Details
Address:
180 WELLINGTON ST W:TORONTO
City:
Toronto
Country:
Canada
Work hours/week:
37.5
Employment Type:
Full time
Platform:
Job Type:
Regular
Pay Type:
Salaried
Posted Date:
2025-10-07
Application Deadline:
2025-10-27
Note**:** Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
I****nclusion and Equal Opportunity Employment
At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
Join our Talent Community
Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.
Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.
About RBC
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 94,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada's biggest bank and one of the largest in the world, based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our more than 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at www.rbc.com/community-social-impact.
La Banque Royale du Canada est une institution financière mondiale définie par sa raison d'être, guidée par des principes et orientée vers l'excellence en matière de rendement. Notre succès est attribuable aux quelque 94 000+ employés qui mettent à profit leur créativité et leur savoir faire pour concrétiser notre vision, nos valeurs et notre stratégie afin que nous puissions contribuer à la prospérité de nos clients et au dynamisme des collectivités. Selon la capitalisation boursière, nous sommes la plus importante banque du Canada et l'une des plus grandes banques du monde. Nous avons adopté un modèle d'affaires diversifié axé sur l'innovation et l'offre d'expériences exceptionnelles à nos plus de 17 millions de clients au Canada, aux États Unis et dans 27 autres pays. Pour en savoir plus, visitez le site rbc.com/francais
Nous sommes fiers d'appuyer une grande diversité d'initiatives communautaires par des dons, des investissements dans la collectivité et le travail bénévole de nos employés. Pour de plus amples renseignements, visitez le site www.rbc.com/collectivite-impact-social.