Quality Improvement Advisor- Strategy, System & Quality Improvement- Permanent, Full-Time
About the role
POSITION SUMMARY
The Quality Improvement Advisor within Strategy, System & Quality Improvement (SSQI) is responsible for the following: training and coaching in Lean methodologies, communications, quality, project risk management, project coordination, documentation and ensuring the adoption and use of Lean improvement methodologies. '
MAIN RESPONSIBILITIES
- Guide and facilitate teams using Lean & Quality improvement methodologies throughout the organization.
- Develop templates for CHEO’s implementation and use of Lean & Quality improvement methodologies.
- Deliver Lean education using a variety of adult learning modalities including hands-on exercises and simulations.
- Create, customize, and modify existing Lean training materials for the health care industry based on needs assessments and knowledge of industry best practices.
- Provide individual mentoring and coaching to teams involved in process improvement initiatives, incorporating change management strategies to enhance their effectiveness in their respective areas.
- Lead or support Corporate projects using standard project management standards, Define, Measure, Analyze, Improve, Control (DMAIC) methodology and CHEO methodologies / templates.
- Work in collaboration with Decision Support in determining indicators and data elements required with each process improvement project.
- Ensure that employees are provided with and use the appropriate training and/or procedures, equipment, material to perform assigned duties.
- Perform other related duties as assigned by Manger or Director.
QUALIFICATIONS
- Degree in Health Administration/Industrial Engineering or similar program (Essential)*
- Lean Green Belt (or commitment to obtain within 6 months) (Essential)
- Project Management Professional (PMP) Certification by a recognized organization (or demonstrated commitment to working towards completing designation) (Preferred)
- Minimum three (3) years managing Lean project portfolios, leading team training, and providing focused mentoring and coaching (Essential)
- Demonstrated proficiency and application of Lean/Quality Improvement methodologies (Essential)
- Experience with Lean deployment/Quality Improvement in the healthcare sector (Preferred)
- Strong fundamentals in project management (Preferred)
- Leadership experience, formal/informal (Preferred)
- The ability to guide teams in gathering feedback from families and patients on process improvements (Essential)
- Experience developing training curricula and associated training materials, particularly using principles of adult education (Preferred)
- Dynamic approach to presentation/training at all levels of an organization with the ability to translate concepts into practical application (Essential)
- Demonstrated analytical, problem solving, and change management skills (Essential)
- Exceptional computer skills including operation of Microsoft Office, Visio, Microsoft Project, or other value stream mapping computer tools (Essential)
- Criminal Record Check (Level 1) (Essential)
- Bilingualism (French/English) (Preferred)
* Experience and formal training combined with demonstrated performance and ability may substitute for academic requirements
Should you require accommodation during any phase in the recruitment process, please contact Human Resources at TalentAcquisition@cheo.on.ca. All information received in relation to accommodation will be kept confidential and will be handled in compliance with the Accessibility for Ontarians with Disabilities Act.
CHEO is committed to providing a safe environment for staff, patients, and visitors. Consistent with that commitment, all applicants must be fully vaccinated against COVID-19 to be considered for any staff or volunteer opportunities. Applicants are also strongly encouraged to receive their COVID-19 booster shots when eligible to protect against the spread of COVID-19. Upon hiring, presentation of government issued documentation confirming full vaccination must be provided, or presentation of supporting documentation of a valid medical contraindication or other reasonable consideration pursuant to the Ontario Human Rights Code.
About CHEO
Dedicated to helping children and youth live their best lives, CHEO is a global leader in pediatric health care and research. Based in Ottawa, CHEO includes a hospital, children’s treatment centre, school and research institute, with satellite services located throughout Eastern Ontario. CHEO provides excellence in complex pediatric care, research and education. We are committed to partnering with families and the community to provide exceptional care — where, when and how it’s needed. CHEO is a founding member of Kids Health Alliance, a network of partners working to create a high quality, standardized and coordinated approach to pediatric health care that is centred around children, youth and their families. Every year, CHEO helps more than 500,000 children and youth from Eastern Ontario, western Quebec, Nunavut and Northern Ontario.
Quality Improvement Advisor- Strategy, System & Quality Improvement- Permanent, Full-Time
About the role
POSITION SUMMARY
The Quality Improvement Advisor within Strategy, System & Quality Improvement (SSQI) is responsible for the following: training and coaching in Lean methodologies, communications, quality, project risk management, project coordination, documentation and ensuring the adoption and use of Lean improvement methodologies. '
MAIN RESPONSIBILITIES
- Guide and facilitate teams using Lean & Quality improvement methodologies throughout the organization.
- Develop templates for CHEO’s implementation and use of Lean & Quality improvement methodologies.
- Deliver Lean education using a variety of adult learning modalities including hands-on exercises and simulations.
- Create, customize, and modify existing Lean training materials for the health care industry based on needs assessments and knowledge of industry best practices.
- Provide individual mentoring and coaching to teams involved in process improvement initiatives, incorporating change management strategies to enhance their effectiveness in their respective areas.
- Lead or support Corporate projects using standard project management standards, Define, Measure, Analyze, Improve, Control (DMAIC) methodology and CHEO methodologies / templates.
- Work in collaboration with Decision Support in determining indicators and data elements required with each process improvement project.
- Ensure that employees are provided with and use the appropriate training and/or procedures, equipment, material to perform assigned duties.
- Perform other related duties as assigned by Manger or Director.
QUALIFICATIONS
- Degree in Health Administration/Industrial Engineering or similar program (Essential)*
- Lean Green Belt (or commitment to obtain within 6 months) (Essential)
- Project Management Professional (PMP) Certification by a recognized organization (or demonstrated commitment to working towards completing designation) (Preferred)
- Minimum three (3) years managing Lean project portfolios, leading team training, and providing focused mentoring and coaching (Essential)
- Demonstrated proficiency and application of Lean/Quality Improvement methodologies (Essential)
- Experience with Lean deployment/Quality Improvement in the healthcare sector (Preferred)
- Strong fundamentals in project management (Preferred)
- Leadership experience, formal/informal (Preferred)
- The ability to guide teams in gathering feedback from families and patients on process improvements (Essential)
- Experience developing training curricula and associated training materials, particularly using principles of adult education (Preferred)
- Dynamic approach to presentation/training at all levels of an organization with the ability to translate concepts into practical application (Essential)
- Demonstrated analytical, problem solving, and change management skills (Essential)
- Exceptional computer skills including operation of Microsoft Office, Visio, Microsoft Project, or other value stream mapping computer tools (Essential)
- Criminal Record Check (Level 1) (Essential)
- Bilingualism (French/English) (Preferred)
* Experience and formal training combined with demonstrated performance and ability may substitute for academic requirements
Should you require accommodation during any phase in the recruitment process, please contact Human Resources at TalentAcquisition@cheo.on.ca. All information received in relation to accommodation will be kept confidential and will be handled in compliance with the Accessibility for Ontarians with Disabilities Act.
CHEO is committed to providing a safe environment for staff, patients, and visitors. Consistent with that commitment, all applicants must be fully vaccinated against COVID-19 to be considered for any staff or volunteer opportunities. Applicants are also strongly encouraged to receive their COVID-19 booster shots when eligible to protect against the spread of COVID-19. Upon hiring, presentation of government issued documentation confirming full vaccination must be provided, or presentation of supporting documentation of a valid medical contraindication or other reasonable consideration pursuant to the Ontario Human Rights Code.
About CHEO
Dedicated to helping children and youth live their best lives, CHEO is a global leader in pediatric health care and research. Based in Ottawa, CHEO includes a hospital, children’s treatment centre, school and research institute, with satellite services located throughout Eastern Ontario. CHEO provides excellence in complex pediatric care, research and education. We are committed to partnering with families and the community to provide exceptional care — where, when and how it’s needed. CHEO is a founding member of Kids Health Alliance, a network of partners working to create a high quality, standardized and coordinated approach to pediatric health care that is centred around children, youth and their families. Every year, CHEO helps more than 500,000 children and youth from Eastern Ontario, western Quebec, Nunavut and Northern Ontario.