OPENTEXT - THE INFORMATION COMPANY

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.

YOUR IMPACT:
As the Senior Manager of the Customer Management team at OpenText, you will be responsible for leading a team of Customer Managers (CMs) who are responsible for developing long-term relationships with customers. Leveraging these relationships, the CMs will drive best in class maintenance renewal retention rates and promote adoption and expansion of the OpenText product and services portfolio. You will be expected to effectively manage a team of Customer Managers to ensure that they meet individual and corporate financial and relationship goals. The role involves a focus on revenue growth and will require site visits, working cooperatively with internal stakeholders to foster a strong customer relationship.

WHAT THE ROLE OFFERS:

• Hire, develop and lead an inclusive, engaged, and high-performing team.
• Successful operation of a strong Commercial team to achieve targeted on-time renewal rates, financial and relationship KPIs. Incremental revenue growth within each CM assigned territory will be a main driver of this team.
• Participate in customer contract negotiations to provide commercial support and address any Customer Support issues.
• Develop an in-depth understanding of Customer challenges, business requirements and how OpenText enables customers to be effective.
• Work through escalated issues and liaise with a variety of stakeholders to provide a route of escalation to resolve Customer Support issues.
• Regular contact with the Sales Team to understand best practices and build relationships with overlapping accounts.
• Preparation and presentation of management reports: Forecast, QBR, Customer Account Overviews, Success Plans
• Ensure alignment with CM and Customer Success teams globally, and work closely with CM Management peers

WHAT YOU NEED TO SUCCEED:

• 5+ years’ experience working directly with Software Renewals in a leadership role.
• Demonstrated excellence in achievement of targets/goals/KPI’s?
• Proven experience in leadership and the ability to lead through influence.
• Bachelor’s degree or equivalent working experience.
• Familiarity with contract creation and execution in a Service Delivery environment and experience with contract terms and documents.
• Ability to apply innovative approaches and initiative to increase productivity and work standards.
• Strong desire in establishing and maintaining exceptional relationships with customers.
• Experience leading a sales focused team is preferable.
• Strong organizational, planning, and prioritization skills required.
• Goal-oriented, positive, a self-starter, with strong and analytical skills.
• Exceptional communication both written and verbal, with the ability to listen and understand our client requirements.

OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in ourEqual Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us athr@opentext.com. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

Compensation: At OpenText, we offer a thoughtfully designed benefits package that supports your physical, emotional, and financial wellbeing. A summary of those benefits can be found on ourWhy Join Us page. As you move through the hiring process, we’re happy to provide more details about our compensation programs, including variable and commission compensation opportunities for eligible roles, vacation entitlement, and paid time off.

Salary Range: $97,440 - $146,160; Depending on the candidate’s education, experience, skills, geographical location, and alignment with internal equity and external market, actual salary may vary and be higher or lower than the range posted.

AI Usage Disclosure: As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications. These tools are designed to improve efficiency, reduce bias, and enhance candidate experience. All decisions regarding hiring are made by qualified human professionals, and we continuously monitor our AI systems to ensure fairness and compliance with applicable regulations.