Top Benefits
About the role
Why FirstOntario?
- Competitive compensation packages
- Top-tier health and wellness benefits, including comprehensive benefits packages, a health spending account and a personal spending account
- Enhanced mental health benefits through SunLife and TELUS Health
- Exclusive banking benefits
- Up to $1000 per year towards professional development
- Pension Plan
- Flex-work environment
- Company-wide Employee Volunteer program (Blue Wave Program)
- Employee and Family Assistance Program
Job Overview
The Manager, Retail Credit, is responsible for delivering expert credit adjudication and provides robust support for the retail lending operations. This role ensures timely, accurate, and risk compliant credit decisions while fostering strong relationships with internal teams, members, and third-party partners.
Key Responsibilities
- Credit Adjudication: Review, recommend, and approve retail credit applications with a high level of efficiency, within established limits and guidelines, exercising discretion on rates and fees.
- Portfolio Management: Oversee line of credit renewals, ensuring timely review and approval.
- Operational Excellence: Process credit-related work efficiently and accurately, maintaining superior service standards.
- Third-Party Liaison: Collaborate with external partners (e.g., PQ, CMLS, Strive) to maintain strong business relationships and ensure smooth transaction flow.
- ComplianceQuality Control: Conduct file audits, verify documentation, and ensure adherence to audit and regulatory requirements.
- Continuous Improvement: Identify and implement process enhancements, technology solutions, and service improvements to optimize retail lending operations.
- Knowledge Management: Stay current on mortgage products, lending policies, and market trends; update credit manuals and internal resources as needed.
- SupportCollaboration: Provides support to managers in related roles (Collections, Dealer Finance, Branch Managers) and assists with cross functional initiatives
- Risk Management: Monitor and mitigate enterprise risk factors, ensuring compliance with applicable legislation and internal policies.
- Professional Development: Play an active role in ongoing learning by participating in and subscribing to relevant industry associations.
Required Qualifications and Skills
- Post-secondary degree or diploma in Business, Economics, or equivalent experience.
- Minimum 5 years of lending experience in financial services, including at least 3 years in mortgage credit adjudication.
- Proven experience with ALT-A lending and strong knowledge of conventional and insured mortgage products.
- Familiarity with financial statement analysis and risk assessment.
- Proficiency in MS Office; working knowledge of banking systems (e.g., T24) and tools such as ProLender, EMILI, Solidifi considered an asset.
- Strong underwriting and negotiation skills with attention to detail.
- Ability to work under pressure, manage multiple priorities, and meet tight deadlines.
- Excellent interpersonal and communication skills; approachable and collaborative team player.
- High integrity, sound judgment, and ability to act decisively in complex situations.
- Flexibility to work irregular hours as required to meet member and business needs.
This is a hybrid position in Stoney Creek, Ontario. There are scheduling requirements Monday through Saturday, details will be discussed during interview process.
Accommodations for persons with disabilities are available upon request during the application process.
#FOSJ
About FirstOntario Credit Union
When you do your everyday transactions, borrowing and investing with FirstOntario, you’re not just a member, you’re an owner. By joining FirstOntario, you become part of a special kind of organization – one that shares its profits and decision-making with the people who use its services.
With FirstOntario, you have a relationship with decision-makers from your own community, and you have a say in how we’re governed.
Today, FirstOntario Credit Union serves more than 115,000 Members with a full suite of banking products and has 29 locations serving 14 communities within the Hamilton, Halton, Niagara, Haldimand/Norfolk and Oxford regions.
Top Benefits
About the role
Why FirstOntario?
- Competitive compensation packages
- Top-tier health and wellness benefits, including comprehensive benefits packages, a health spending account and a personal spending account
- Enhanced mental health benefits through SunLife and TELUS Health
- Exclusive banking benefits
- Up to $1000 per year towards professional development
- Pension Plan
- Flex-work environment
- Company-wide Employee Volunteer program (Blue Wave Program)
- Employee and Family Assistance Program
Job Overview
The Manager, Retail Credit, is responsible for delivering expert credit adjudication and provides robust support for the retail lending operations. This role ensures timely, accurate, and risk compliant credit decisions while fostering strong relationships with internal teams, members, and third-party partners.
Key Responsibilities
- Credit Adjudication: Review, recommend, and approve retail credit applications with a high level of efficiency, within established limits and guidelines, exercising discretion on rates and fees.
- Portfolio Management: Oversee line of credit renewals, ensuring timely review and approval.
- Operational Excellence: Process credit-related work efficiently and accurately, maintaining superior service standards.
- Third-Party Liaison: Collaborate with external partners (e.g., PQ, CMLS, Strive) to maintain strong business relationships and ensure smooth transaction flow.
- ComplianceQuality Control: Conduct file audits, verify documentation, and ensure adherence to audit and regulatory requirements.
- Continuous Improvement: Identify and implement process enhancements, technology solutions, and service improvements to optimize retail lending operations.
- Knowledge Management: Stay current on mortgage products, lending policies, and market trends; update credit manuals and internal resources as needed.
- SupportCollaboration: Provides support to managers in related roles (Collections, Dealer Finance, Branch Managers) and assists with cross functional initiatives
- Risk Management: Monitor and mitigate enterprise risk factors, ensuring compliance with applicable legislation and internal policies.
- Professional Development: Play an active role in ongoing learning by participating in and subscribing to relevant industry associations.
Required Qualifications and Skills
- Post-secondary degree or diploma in Business, Economics, or equivalent experience.
- Minimum 5 years of lending experience in financial services, including at least 3 years in mortgage credit adjudication.
- Proven experience with ALT-A lending and strong knowledge of conventional and insured mortgage products.
- Familiarity with financial statement analysis and risk assessment.
- Proficiency in MS Office; working knowledge of banking systems (e.g., T24) and tools such as ProLender, EMILI, Solidifi considered an asset.
- Strong underwriting and negotiation skills with attention to detail.
- Ability to work under pressure, manage multiple priorities, and meet tight deadlines.
- Excellent interpersonal and communication skills; approachable and collaborative team player.
- High integrity, sound judgment, and ability to act decisively in complex situations.
- Flexibility to work irregular hours as required to meet member and business needs.
This is a hybrid position in Stoney Creek, Ontario. There are scheduling requirements Monday through Saturday, details will be discussed during interview process.
Accommodations for persons with disabilities are available upon request during the application process.
#FOSJ
About FirstOntario Credit Union
When you do your everyday transactions, borrowing and investing with FirstOntario, you’re not just a member, you’re an owner. By joining FirstOntario, you become part of a special kind of organization – one that shares its profits and decision-making with the people who use its services.
With FirstOntario, you have a relationship with decision-makers from your own community, and you have a say in how we’re governed.
Today, FirstOntario Credit Union serves more than 115,000 Members with a full suite of banking products and has 29 locations serving 14 communities within the Hamilton, Halton, Niagara, Haldimand/Norfolk and Oxford regions.