About the role
JOB DESCRIPTION
Join our team at URUS as a Customer Service Representative and play a key role in supporting both our clients and sales teams! In this role, you'll act as a liaison between the company, its clients, and sales representatives ensuring a seamless and positive experience through prompt, professional, and effective communication. You’ll be the first point of contact for customers, ensuring a seamless experience through clear communication, attention to detail, and reliable support. If you thrive in a fast-paced environment and enjoy building strong relationships, we’d love to hear from you!
Responsibilities:
- Monitor and respond to inquiries via email from internal and external clients.
- Coordinate weekly shipments to sales reps in Canada and USA from central inventory.
- Completing and supporting order fulfillment for external clients.
- Coordinate field inventory cycle counts along with sales management.
- Receive and process payment requests via email, phone, and walk-in clients.
- General accounting-based duties (invoicing, A/R inquiries, A/R payments, etc.).
- General administrative functions.
- Provide additional support to Customer Service team members and work in coordination with various other departments.
- Assist with walk-in clients as necessary.
Requirements:
- Effective verbal and written communication abilities.
- Previous experience in Customer Service roles.
- Proficient in building relationships and providing excellent customer service.
- Strong organizational skills, particularly in managing details crucial to the supply chain process.
- Proficiency in MS Office Suite (Word, Excel, Outlook, Teams).
- Experience with JDE, PowerBI, Bambora considered an asset.
- Exceptional time management and organizational skills.
About AgSource
AgSource is a broad-based agricultural service cooperative specializing in laboratory testing and the generation of value-added management information. AgSource began as a dairy records cooperative in 1959 to provide computer management information from Dairy Herd Improvement (DHI) testing. The cooperative has since grown to encompass all aspects of dairy information management service and has diversified its testing services to meet the broader needs of the agricultural industry.
AgSource Dairy is the only full-service dairy management information provider in the country, conducting research and development, field data collection, laboratory analysis and diagnostics, meter service and outreach and education, resulting in high quality decision tools for dairy producers. We continue to provide for the changing needs of our members with advanced management reports, such as the Transition Cow Index® and KetoMonitor® and popular programs like AgSourceDM™ and MyAgSource® .
AgSource Laboratories has become a leader in agricultural and environmental laboratory analysis and information management services and has become one of the largest soil testing organizations in the country. Some would be content to remain as we are today, but AgSource is unwilling to settle in the pursuit of excellence. In cooperation with our partners, AgSource strives to increase research and development of improved management decision tools, working together for the overall benefit of our members and customers and the agriculture industry as a whole.
About the role
JOB DESCRIPTION
Join our team at URUS as a Customer Service Representative and play a key role in supporting both our clients and sales teams! In this role, you'll act as a liaison between the company, its clients, and sales representatives ensuring a seamless and positive experience through prompt, professional, and effective communication. You’ll be the first point of contact for customers, ensuring a seamless experience through clear communication, attention to detail, and reliable support. If you thrive in a fast-paced environment and enjoy building strong relationships, we’d love to hear from you!
Responsibilities:
- Monitor and respond to inquiries via email from internal and external clients.
- Coordinate weekly shipments to sales reps in Canada and USA from central inventory.
- Completing and supporting order fulfillment for external clients.
- Coordinate field inventory cycle counts along with sales management.
- Receive and process payment requests via email, phone, and walk-in clients.
- General accounting-based duties (invoicing, A/R inquiries, A/R payments, etc.).
- General administrative functions.
- Provide additional support to Customer Service team members and work in coordination with various other departments.
- Assist with walk-in clients as necessary.
Requirements:
- Effective verbal and written communication abilities.
- Previous experience in Customer Service roles.
- Proficient in building relationships and providing excellent customer service.
- Strong organizational skills, particularly in managing details crucial to the supply chain process.
- Proficiency in MS Office Suite (Word, Excel, Outlook, Teams).
- Experience with JDE, PowerBI, Bambora considered an asset.
- Exceptional time management and organizational skills.
About AgSource
AgSource is a broad-based agricultural service cooperative specializing in laboratory testing and the generation of value-added management information. AgSource began as a dairy records cooperative in 1959 to provide computer management information from Dairy Herd Improvement (DHI) testing. The cooperative has since grown to encompass all aspects of dairy information management service and has diversified its testing services to meet the broader needs of the agricultural industry.
AgSource Dairy is the only full-service dairy management information provider in the country, conducting research and development, field data collection, laboratory analysis and diagnostics, meter service and outreach and education, resulting in high quality decision tools for dairy producers. We continue to provide for the changing needs of our members with advanced management reports, such as the Transition Cow Index® and KetoMonitor® and popular programs like AgSourceDM™ and MyAgSource® .
AgSource Laboratories has become a leader in agricultural and environmental laboratory analysis and information management services and has become one of the largest soil testing organizations in the country. Some would be content to remain as we are today, but AgSource is unwilling to settle in the pursuit of excellence. In cooperation with our partners, AgSource strives to increase research and development of improved management decision tools, working together for the overall benefit of our members and customers and the agriculture industry as a whole.