Executive Director, OSD Service Delivery
Top Benefits
About the role
About Us
At the Department of Opportunities and Social Development (OSD), we are a large and diverse department providing a broad portfolio of programs and services including Child and Family Wellbeing (CFW), Employment Support Services (ESS), Income Assistance (IA), Homelessness and Supportive Housing, and Disability Support Program(DSP).
Through our services, we advocate and help vulnerable Nova Scotians be independent, self-reliant, and secure. We work collaboratively across the province with a strong dedicated network of supports and staff, to achieve desired and shared outcomes for all.
About Our Opportunity
We are hiring an innovative, inclusive, and highly collaborative Executive Director to lead our Service Delivery division and provide inspiring vision and strategic direction. As our Executive Director, the leadership you provide is far reaching; impacting the service delivery models that specifically address the unique requirements of social services in Nova Scotia.
You are ultimately accountable for decisions made across the full-service delivery spectrum at the client and staffing level. As the front-face of the department, you are also accountable to all our department Executive Directors, helping bring their visions to life and meeting the outcomes set for all program areas. You are a key member of the executive leadership team for the department, helping to set the priorities and innovative responses to enhancing the quality of life for Nova Scotians
Primary Accountabilities
As our Executive Director for Service Delivery, you provide vision and strategic direction to the full provincial service delivery division responsible for the front facing service delivery of all core social program areas. You will create a culture where idea generation and innovation are promoted, while still ensuring program compliance. Your critical thinking and problem-solving abilities will be leveraged to introduce, promote, and implement new ideas. You will achieve this by:
- Leading a large, collaborative team of senior level directors and approximately 1,400 front line delivery staff.
- Leading the continuous creation and implementation of an innovative multi-year service delivery strategy and strategic plan.
- Ensuring that service delivery is cost effective, client focused, and aligned. This involves creative approaches to delivery across the province and considering the changing complexities of client needs and program offerings.
- Providing strategic direction and linkages to all programs and corporate divisions, including program and policy development that is implementable and sustainable.
- Ensuring the consistency, effectiveness, overall integration, and delivery of the Department’s programs and services.
- Providing advice and guidance to the Minister, Deputy Minister, Associate Deputy Minister and working collaboratively with other Executive Directors.
Qualifications and Experience
You are an inclusive leader and strategic thinker who is dedicated to enhancing the programs and services designed to help the most vulnerable people of Nova Scotia be independent, self-reliant, and secure. As our Executive Director, you have a university degree in social sciences, public administration, or management, combined with several years of successful leadership experience in the delivery of social programs.
Essential to your success in this role is your incredible people leadership skills. You create environments where teams are supported, inspired, and engaged across multiple locations and remotely. You understand the various programs and services our department offers which enhance your abilities to solve complex problems and forge strong relationships of trust and collaboration across diverse groups and communities. You must have an ability to quickly understand a wide range of information from all program and corporate divisions, other departments, external agencies, and partners.
Furthermore, you have:
- an appreciation and understanding of social programs, and the breadth and depth of factors in leading teams in creating social system change.
- an ability to lead change, work collaboratively, build rapport with senior leaders across all levels, and to inspire creativity and motivate people and teams.
- an understanding of leading staff teams within a unionized environment in a way that respects collective agreements and inspires employees to deliver excellent, client focused service on a daily basis.
- the ability to synthesize complex social issues and work within the executive leadership structure to create and implement solutions that impact the quality of life of the citizens we serve.
You are committed to diversity and anti-racism in the workplace and place a high value on ensuring that the people you lead come to work in an environment that is inclusive, equitable and allows them to bring their best self to work every day. Excellent verbal and written communication skills are essential as you collaborate with staff and leaders across all levels.
We will assess the above qualifications and competencies using one or more of the following tools: written examination, standardized tests, oral presentations, interview(s), and reference checks.
Equivalency
We recognize equivalent combinations of training, education, and experience, providing opportunities for individuals with diverse backgrounds to contribute their skills and expertise. Applicants relying on education and experience equivalencies must demonstrate such equivalencies in their application.
Benefits
Based on the employment status, the Government of Nova Scotia offers its employees a wide range of benefits such as a Defined Benefit Pension Plan, Health, Dental, Life Insurance, General illness, Short and Long Term Disability, Vacation and Employee and Family Assistance Programs. For information on all our Benefit program offerings, click here: Benefits for government employees.
Executive Director, OSD Service Delivery
Top Benefits
About the role
About Us
At the Department of Opportunities and Social Development (OSD), we are a large and diverse department providing a broad portfolio of programs and services including Child and Family Wellbeing (CFW), Employment Support Services (ESS), Income Assistance (IA), Homelessness and Supportive Housing, and Disability Support Program(DSP).
Through our services, we advocate and help vulnerable Nova Scotians be independent, self-reliant, and secure. We work collaboratively across the province with a strong dedicated network of supports and staff, to achieve desired and shared outcomes for all.
About Our Opportunity
We are hiring an innovative, inclusive, and highly collaborative Executive Director to lead our Service Delivery division and provide inspiring vision and strategic direction. As our Executive Director, the leadership you provide is far reaching; impacting the service delivery models that specifically address the unique requirements of social services in Nova Scotia.
You are ultimately accountable for decisions made across the full-service delivery spectrum at the client and staffing level. As the front-face of the department, you are also accountable to all our department Executive Directors, helping bring their visions to life and meeting the outcomes set for all program areas. You are a key member of the executive leadership team for the department, helping to set the priorities and innovative responses to enhancing the quality of life for Nova Scotians
Primary Accountabilities
As our Executive Director for Service Delivery, you provide vision and strategic direction to the full provincial service delivery division responsible for the front facing service delivery of all core social program areas. You will create a culture where idea generation and innovation are promoted, while still ensuring program compliance. Your critical thinking and problem-solving abilities will be leveraged to introduce, promote, and implement new ideas. You will achieve this by:
- Leading a large, collaborative team of senior level directors and approximately 1,400 front line delivery staff.
- Leading the continuous creation and implementation of an innovative multi-year service delivery strategy and strategic plan.
- Ensuring that service delivery is cost effective, client focused, and aligned. This involves creative approaches to delivery across the province and considering the changing complexities of client needs and program offerings.
- Providing strategic direction and linkages to all programs and corporate divisions, including program and policy development that is implementable and sustainable.
- Ensuring the consistency, effectiveness, overall integration, and delivery of the Department’s programs and services.
- Providing advice and guidance to the Minister, Deputy Minister, Associate Deputy Minister and working collaboratively with other Executive Directors.
Qualifications and Experience
You are an inclusive leader and strategic thinker who is dedicated to enhancing the programs and services designed to help the most vulnerable people of Nova Scotia be independent, self-reliant, and secure. As our Executive Director, you have a university degree in social sciences, public administration, or management, combined with several years of successful leadership experience in the delivery of social programs.
Essential to your success in this role is your incredible people leadership skills. You create environments where teams are supported, inspired, and engaged across multiple locations and remotely. You understand the various programs and services our department offers which enhance your abilities to solve complex problems and forge strong relationships of trust and collaboration across diverse groups and communities. You must have an ability to quickly understand a wide range of information from all program and corporate divisions, other departments, external agencies, and partners.
Furthermore, you have:
- an appreciation and understanding of social programs, and the breadth and depth of factors in leading teams in creating social system change.
- an ability to lead change, work collaboratively, build rapport with senior leaders across all levels, and to inspire creativity and motivate people and teams.
- an understanding of leading staff teams within a unionized environment in a way that respects collective agreements and inspires employees to deliver excellent, client focused service on a daily basis.
- the ability to synthesize complex social issues and work within the executive leadership structure to create and implement solutions that impact the quality of life of the citizens we serve.
You are committed to diversity and anti-racism in the workplace and place a high value on ensuring that the people you lead come to work in an environment that is inclusive, equitable and allows them to bring their best self to work every day. Excellent verbal and written communication skills are essential as you collaborate with staff and leaders across all levels.
We will assess the above qualifications and competencies using one or more of the following tools: written examination, standardized tests, oral presentations, interview(s), and reference checks.
Equivalency
We recognize equivalent combinations of training, education, and experience, providing opportunities for individuals with diverse backgrounds to contribute their skills and expertise. Applicants relying on education and experience equivalencies must demonstrate such equivalencies in their application.
Benefits
Based on the employment status, the Government of Nova Scotia offers its employees a wide range of benefits such as a Defined Benefit Pension Plan, Health, Dental, Life Insurance, General illness, Short and Long Term Disability, Vacation and Employee and Family Assistance Programs. For information on all our Benefit program offerings, click here: Benefits for government employees.